cdhorne Posted August 26, 2009 Share Posted August 26, 2009 I completely understand being swamped with assistance requests, but I've submitted a ticket and going on 12 hours later, no response. I hate to be that individual that says, "for the amount I paid, I'd expect better customer service." Unfortunately, I'm in that situation. Don't get me wrong, I think this is a great program, but some help would be nice. :thumbsup: Link to comment Share on other sites More sharing options...
gamer phfreak Posted August 26, 2009 Share Posted August 26, 2009 There is a 48 hr window. They are really good about getting to people just be patient. Link to comment Share on other sites More sharing options...
cdhorne Posted August 26, 2009 Author Share Posted August 26, 2009 [quote name='gamer phfreak' date='26 August 2009 - 05:46 AM' timestamp='1251262003' post='1849008'] There is a 48 hr window. They are really good about getting to people just be patient. Fair enough, thanks for the feedback, I'll sit tight and wait. :ph34r: Link to comment Share on other sites More sharing options...
Mark Posted August 26, 2009 Share Posted August 26, 2009 We are at the moment, a lot busier than normal. Since 3.0 was released, as I'm sure you can imagine, everybody has questions which have flooded tech support. While we state a guaranteed 48 hour response time, we usually provide much better. We're doing as much as we can to get things back to a standard we can be proud of, and we thank you for your patience and understanding during this time. Please let us know if you have any other questions or concerns :) Link to comment Share on other sites More sharing options...
cdhorne Posted August 26, 2009 Author Share Posted August 26, 2009 [quote name='Mark' date='26 August 2009 - 09:38 AM' timestamp='1251275931' post='1849038'] We are at the moment, a lot busier than normal. Since 3.0 was released, as I'm sure you can imagine, everybody has questions which have flooded tech support. While we state a guaranteed 48 hour response time, we usually provide much better. We're doing as much as we can to get things back to a standard we can be proud of, and we thank you for your patience and understanding during this time. Please let us know if you have any other questions or concerns :) Thanks Mark. I'll just hold tight for a response, I wasn't aware 3.0 had just released, so I can understand the insanity that has insued! Link to comment Share on other sites More sharing options...
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