Problem of multiple users

[seolpo]

Hi I am a user of the forum malaguistas since June we have had problems accessing the forum with all users of the isp ono, we can not access a proxy server using only the bizarre is that it only happens with the company that we Ono

The forum works but only a few users with this company we can not access Ono, Ono, and we made contact with the problem are not likely to be affected by them.

which may be the problem? Take a tracert

Microsoft Windows XP [Versión 5.1.2600]
© Copyright 1985-2001 Microsoft Corp.

C:\>tracert 208.67.212.131

Traza a la dirección ips-208-67-212-131.ipslink.com [208.67.212.131]
sobre un máximo de 30 saltos:

1 6 ms 5 ms 6 ms 10.201.0.1
2 5 ms 7 ms 9 ms 10.127.220.113
3 7 ms 10 ms 5 ms 10.127.9.5
4 19 ms 19 ms 19 ms 10.127.3.46
5 21 ms 39 ms 19 ms 213.242.71.21
6 36 ms 36 ms 49 ms ae-5-5.ebr1.Paris1.Level3.net [4.69.141.42]
7 37 ms 37 ms 36 ms ae-100-100.ebr2.Paris1.Level3.net [4.69.141.238]

8 46 ms 51 ms 43 ms 4.69.141.234
9 55 ms 51 ms 54 ms ae-91-91.csw4.Frankfurt1.Level3.net [4.69.140.14
]
10 46 ms 45 ms 45 ms ae-92-92.ebr2.Frankfurt1.Level3.net [4.69.140.29
]
11 133 ms 133 ms 132 ms ae-43-43.ebr2.Washington1.Level3.net [4.69.137.5
8]
12 142 ms 144 ms 143 ms ae-92-92.csw4.Washington1.Level3.net [4.69.134.1
58]
13 133 ms 133 ms 134 ms ae-43-99.car3.Washington1.Level3.net [4.68.17.19
7]
14 134 ms 138 ms 131 ms LEVEL3-10GE.CR1.ASH1.NET.PRYME.NET [67.217.175.1
3]
15 131 ms 131 ms 129 ms PO10-40G.CR2.ASH1.NET.PRYME.NET [67.217.175.6]
16 135 ms 131 ms 131 ms INVISION-POWER-GW.CX.PTPTECH.NET [209.9.224.2]
17 * * * Tiempo de espera agotado para esta solicitud.
18 * * * Tiempo de espera agotado para esta solicitud.
19 * * * Tiempo de espera agotado para esta solicitud.
20 * * * Tiempo de espera agotado para esta solicitud.
21 * * * Tiempo de espera agotado para esta solicitud.
22 * * * Tiempo de espera agotado para esta solicitud.
23 * * * Tiempo de espera agotado para esta solicitud.
24 * * * Tiempo de espera agotado para esta solicitud.
25 * * * Tiempo de espera agotado para esta solicitud.
26 * * * Tiempo de espera agotado para esta solicitud.
27 * * * Tiempo de espera agotado para esta solicitud.
28 * * * Tiempo de espera agotado para esta solicitud.
29 * * * Tiempo de espera agotado para esta solicitud.
30 * * * Tiempo de espera agotado para esta solicitud.

Traza completa.

It seems that the lock is in Invision Power Services (ipslink.com)

thank you very much

[AndyF]

You would have to get the licence holder (or one of their approved alternate contacts) to open a Ticket in the Client Center about this.

I see you have an invisionzone URL so it may be best to open a Hosting ticket initially. :)

[bfarber]

As Andy said, please get the owner to submit a ticket. I'm afraid we do not provide technical support through this forum.