I have 8 tickets with no answer with the following period of time: 3h, 4h,5h, 15h,2 days,2 days, 7days, 7days

Is the tickets system functional or it's locked, I am amazed that I got no answer at a least 1 ticket.

PS:I hope I get here some answers, I think Client Area support is dead.

Best regards!

typical support and inquires take about 1 day to respond :) and depending how busy they are as well so give it some time they will get to it

If you post your ticket #'s here, then one of the staff may check into them to see why there is a delay in response times to them. No promises though, just it might help your cause.

:)

Unless I am missing tickets, you have no open tickets that were created more than 16 hours ago. If I am missing a ticket please let me know :)

Ideally, you should really wait 48 hours before creating any threads like this.

[quote name='Tom Christian' date='23 July 2009 - 04:43 PM' timestamp='1248356609' post='1831597']
Ideally, you should really wait 48 hours before creating any threads like this.

he says he already waited a week... seems longer to me.

[quote name='vesperala' date='23 July 2009 - 02:47 PM' timestamp='1248356863' post='1831601']
he says he already waited a week... seems longer to me.


Charles also said that they're no records of any tickets that are older than 16 hours.

However, if Charles is mistaken, then I apoligize :)

I said 2/8 are older of 7 days cant you read the whole sentence to the end?
I have 8 tickets opened and no answer believe me, then I think something is wrong with the tickets system , probably bugged.
I have 6 tickets for IP.Downloads and 2 for IP.Board

Shall I open again the same tickets?

Ideally, you should really wait 48 hours before creating any threads like this.

[quote name='Dreamlander' date='23 July 2009 - 10:08 AM' timestamp='1248358102' post='1831626']
I have 8 tickets opened and no answer believe me, then I think something is wrong with the tickets system , probably bugged.
I have 6 tickets for IP.Downloads and 2 for IP.Board

Shall I open again the same tickets?

[quote name='.Wolfie' date='23 July 2009 - 09:23 AM' timestamp='1248355408' post='1831575']
If you post your ticket #'s here, then one of the staff may check into them to see why there is a delay in response times to them. No promises though, just it might help your cause.

:)

Post the ticket numbers. Then Charles can look them up for you.

I would not suggest re-opening them, you should probably post their ticket numbers here so a staff member can see why they aren't showing up when they look for your tickets.

Ah yes I do see 3 other tickets in there now... it appears they were not assigned properly. I will get those fixed and a tech should see them to reply.

[quote name='Tom Christian' date='23 July 2009 - 04:54 PM' timestamp='1248357270' post='1831607']
Charles also said that they're no records of any tickets that are older than 16 hours.

However, if Charles is mistaken, then I apoligize :)

he did not said that.
he said what it is, not what it was...could be solved already.

[quote name='Charles' date='23 July 2009 - 05:14 PM' timestamp='1248358476' post='1831629']
Ah yes I do see 3 other tickets in there now...

:) ...

The number tickets are:

585852
585995
588256
588374
588820
588933
588938
588934

Thank you all for support and helping me!