Dreamlander Posted July 23, 2009 Share Posted July 23, 2009 I have 8 tickets with no answer with the following period of time: 3h, 4h,5h, 15h,2 days,2 days, 7days, 7days Is the tickets system functional or it's locked, I am amazed that I got no answer at a least 1 ticket. PS:I hope I get here some answers, I think Client Area support is dead. Best regards! Link to comment Share on other sites More sharing options...
Yukiko Posted July 23, 2009 Share Posted July 23, 2009 typical support and inquires take about 1 day to respond :) and depending how busy they are as well so give it some time they will get to it Link to comment Share on other sites More sharing options...
Wolfie Posted July 23, 2009 Share Posted July 23, 2009 If you post your ticket #'s here, then one of the staff may check into them to see why there is a delay in response times to them. No promises though, just it might help your cause. :) Link to comment Share on other sites More sharing options...
Management Charles Posted July 23, 2009 Management Share Posted July 23, 2009 Unless I am missing tickets, you have no open tickets that were created more than 16 hours ago. If I am missing a ticket please let me know :) Link to comment Share on other sites More sharing options...
Tom Christian Posted July 23, 2009 Share Posted July 23, 2009 Ideally, you should really wait 48 hours before creating any threads like this. Link to comment Share on other sites More sharing options...
vesperala Posted July 23, 2009 Share Posted July 23, 2009 [quote name='Tom Christian' date='23 July 2009 - 04:43 PM' timestamp='1248356609' post='1831597'] Ideally, you should really wait 48 hours before creating any threads like this. he says he already waited a week... seems longer to me. Link to comment Share on other sites More sharing options...
Tom Christian Posted July 23, 2009 Share Posted July 23, 2009 [quote name='vesperala' date='23 July 2009 - 02:47 PM' timestamp='1248356863' post='1831601'] he says he already waited a week... seems longer to me. Charles also said that they're no records of any tickets that are older than 16 hours. However, if Charles is mistaken, then I apoligize :) Link to comment Share on other sites More sharing options...
Dreamlander Posted July 23, 2009 Author Share Posted July 23, 2009 I said 2/8 are older of 7 days cant you read the whole sentence to the end? I have 8 tickets opened and no answer believe me, then I think something is wrong with the tickets system , probably bugged. I have 6 tickets for IP.Downloads and 2 for IP.Board Shall I open again the same tickets?Ideally, you should really wait 48 hours before creating any threads like this. Link to comment Share on other sites More sharing options...
Wolfie Posted July 23, 2009 Share Posted July 23, 2009 [quote name='Dreamlander' date='23 July 2009 - 10:08 AM' timestamp='1248358102' post='1831626'] I have 8 tickets opened and no answer believe me, then I think something is wrong with the tickets system , probably bugged. I have 6 tickets for IP.Downloads and 2 for IP.Board Shall I open again the same tickets? [quote name='.Wolfie' date='23 July 2009 - 09:23 AM' timestamp='1248355408' post='1831575'] If you post your ticket #'s here, then one of the staff may check into them to see why there is a delay in response times to them. No promises though, just it might help your cause. :) Post the ticket numbers. Then Charles can look them up for you. Link to comment Share on other sites More sharing options...
Michael Posted July 23, 2009 Share Posted July 23, 2009 I would not suggest re-opening them, you should probably post their ticket numbers here so a staff member can see why they aren't showing up when they look for your tickets. Link to comment Share on other sites More sharing options...
Management Charles Posted July 23, 2009 Management Share Posted July 23, 2009 Ah yes I do see 3 other tickets in there now... it appears they were not assigned properly. I will get those fixed and a tech should see them to reply. Link to comment Share on other sites More sharing options...
vesperala Posted July 23, 2009 Share Posted July 23, 2009 [quote name='Tom Christian' date='23 July 2009 - 04:54 PM' timestamp='1248357270' post='1831607'] Charles also said that they're no records of any tickets that are older than 16 hours. However, if Charles is mistaken, then I apoligize :) he did not said that. he said what it is, not what it was...could be solved already. [quote name='Charles' date='23 July 2009 - 05:14 PM' timestamp='1248358476' post='1831629'] Ah yes I do see 3 other tickets in there now... :) ... Link to comment Share on other sites More sharing options...
Dreamlander Posted July 23, 2009 Author Share Posted July 23, 2009 The number tickets are: 585852 585995 588256 588374 588820 588933 588938 588934 Thank you all for support and helping me! Link to comment Share on other sites More sharing options...
Recommended Posts
Archived
This topic is now archived and is closed to further replies.