vesperala Posted July 21, 2009 Share Posted July 21, 2009 :) what is maximum for your customers? :) how long should we expect sometimes? many staff members that could help are just chatting here... I already have 1 day... how long can this take? Link to comment Share on other sites More sharing options...
Management Charles Posted July 21, 2009 Management Share Posted July 21, 2009 It depends on your license type: http://www.invisionpower.com/products/board/purchase.php Right now responses are slower than normal as most issues related to IPB3 require a bit of research from our staff :) Link to comment Share on other sites More sharing options...
Carl M Posted July 21, 2009 Share Posted July 21, 2009 bfarbers just mentioned a ticket of mine i raised at 7am GMT yesterday should be answered today thats about the length of time currently is around 33 hours (in my case) im sure many others might be getting dealt with quicker. :) Link to comment Share on other sites More sharing options...
vesperala Posted July 21, 2009 Author Share Posted July 21, 2009 none of them tell me about community suite.. :) but I suppose is the same with standard... :whistle: one more day, guys poor Jason H, he is almost always there, I suppose I will know him as I know my family members... 75% of my tickets are his work anyway... :huh: if is the same for you too, I imagine why he is late now :ermm: jasooooon Link to comment Share on other sites More sharing options...
Management Charles Posted July 21, 2009 Management Share Posted July 21, 2009 It also depends on what the issue is of course :) If it's an off-the-wall thing like I speak Russian and export the language then reimport it and edit in ACP but then I try quick edit and get a strange JavaScript error.... well that requires some research ;) There's also time-zone issues. Often a ticket will be submitted like 3:00 am our time and then we get complaints it's taking "a long time" to answer when really our staff is still asleep dreaming of PHP code dancing in their head. Link to comment Share on other sites More sharing options...
vesperala Posted July 21, 2009 Author Share Posted July 21, 2009 [quote name='Arctic Monkeys UK.com' date='21 July 2009 - 05:14 PM' timestamp='1248185690' post='1830135'] bfarbers just mentioned a ticket of mine i raised at 7am GMT yesterday should be answered today thats about the length of time currently is around 33 hours (in my case) im sure many others might be getting dealt with quicker. :) :) they are quick usually, yes... that is the reason I ask, never happen to wait so long if it was not weekend, of course... was just curiosity, not argue..:) I know they can be busy... Link to comment Share on other sites More sharing options...
Carl M Posted July 21, 2009 Share Posted July 21, 2009 Would like to place on record IPS are normally much faster than the current response times though :) obviously due to the release of 3.0 Link to comment Share on other sites More sharing options...
vesperala Posted July 21, 2009 Author Share Posted July 21, 2009 [quote name='Charles' date='21 July 2009 - 05:18 PM' timestamp='1248185911' post='1830140'] If it's an off-the-wall thing like I speak Russian and export the language then reimport it and edit in ACP but then I try quick edit and get a strange JavaScript error.... well that requires some research ;) I did not asked how long take till is solved, but ...read. I know sometimes cannot be solved, and is reported as a bug, und so weiter. Link to comment Share on other sites More sharing options...
Management Charles Posted July 21, 2009 Management Share Posted July 21, 2009 [quote name='Arctic Monkeys UK.com' date='21 July 2009 - 10:21 AM' timestamp='1248186090' post='1830142'] Would like to place on record IPS are normally much faster than the current response times though :) obviously due to the release of 3.0 Ah yours is related to IE7 ... that will probably require some research :) but we'll get it sorted. Link to comment Share on other sites More sharing options...
Teddy Rogers Posted July 21, 2009 Share Posted July 21, 2009 [quote name='Charles' date='21 July 2009 - 10:18 PM' timestamp='1248185911' post='1830140']our staff is still asleep dreaming of PHP code dancing in their head. I think you need to get out more. There are much more interesting things to be doing at night... even whilst dreaming... :) Ted. Link to comment Share on other sites More sharing options...
mikhail tangier Posted July 21, 2009 Share Posted July 21, 2009 can i suggest updating the tickets to say you're looking into the issue. seriously two seconds would save you a lot of bad feelings. if you look at my tickets now, it's just looks like it's being ignored. Link to comment Share on other sites More sharing options...
vesperala Posted July 21, 2009 Author Share Posted July 21, 2009 [quote name='mikhail tangier' date='21 July 2009 - 05:38 PM' timestamp='1248187123' post='1830153'] can i suggest updating the tickets to say you're looking into the issue. seriously two seconds would save you a lot of bad feelings. if you look at my tickets now, it's just looks like it's being ignored. they do, often that. when they begin to work at a ticket, appear "In progress" ... but sometimes is just opened... so must wait Link to comment Share on other sites More sharing options...
vesperala Posted July 21, 2009 Author Share Posted July 21, 2009 [quote name='Charles' date='21 July 2009 - 05:12 PM' timestamp='1248185526' post='1830133'] It depends on your license type: http://www.invisionpower.com/products/board/purchase.php Right now responses are slower than normal as most issues related to IPB3 require a bit of research from our staff :)4 hours Open validating members can have status update?1 day Open difficult to save images2 days Open help...some css trouble so... what about my license? >_< Link to comment Share on other sites More sharing options...
TheMac Posted July 21, 2009 Share Posted July 21, 2009 I think that his time of response is very bad... I pay for a service, a support... now for example I have an urgent problem and I am waiting one day and more.... for example, vBulletin: 1 hr : 25 min Link to comment Share on other sites More sharing options...
Michael Posted July 21, 2009 Share Posted July 21, 2009 You can't compare the response time on a single IPS ticket registered at a time when they have just released a new major version to a random vBulletin ticket, that's apples to oranges. Are the response times from IPS a little longer than typical right now? Yes, they are. This would not be a good time to judge what the 'typical' response time for IPS on their tickets would be. Things will improve as time goes on. Link to comment Share on other sites More sharing options...
vesperala Posted July 21, 2009 Author Share Posted July 21, 2009 my oldest ticket solved - bug reported...:D nice to see that is better to remind you, guys. sorry for opening another ticket... >_< Link to comment Share on other sites More sharing options...
TheMac Posted July 21, 2009 Share Posted July 21, 2009 Is only an opinion... I don´t know the tickets of vB (I have a license but now I don´t use) but in my opinion, two days are too much... the other point, is that the support is excellent :) Link to comment Share on other sites More sharing options...
Lewis P Posted July 21, 2009 Share Posted July 21, 2009 Guarenteed support is 48 hours (2 days) so tbh, you can't actually complain about support times. I personally feel that IPB are doing bloody brilliantly to actually stick within that 2 day timeframe for most tickets, especially considering all the upgrades/problems/conversions that always happens with a new version. :) Link to comment Share on other sites More sharing options...
vesperala Posted July 21, 2009 Author Share Posted July 21, 2009 [quote name='Putzу' date='21 July 2009 - 08:33 PM' timestamp='1248197596' post='1830269'] Guarenteed support is 48 hours (2 days) so tbh, you can't actually complain about support times. I personally feel that IPB are doing bloody brilliantly to actually stick within that 2 day timeframe for most tickets, especially considering all the upgrades/problems/conversions that always happens with a new version. :) :) I scream, argue and I complain many times, about many things, Putzy, but I love them all. ;) Even when I try to hurry them somehow. I know they are doing their best. And they are good, in what they do. for one of my tickets 2 day were gone already. that was a copy paste from client area. [quote name='vesperala' date='21 July 2009 - 07:54 PM' timestamp='1248195250' post='1830233']2 days Open help...some css trouble Link to comment Share on other sites More sharing options...
DarkRider Posted July 22, 2009 Share Posted July 22, 2009 [quote name='vesperala' date='21 July 2009 - 06:51 PM' timestamp='1248198688' post='1830283'] for one of my tickets 2 day were gone already. that was a copy paste from client area. 2 Days? Cake! I have 3 that are 5 days old a piece and a 4th that was answered but didn't turn out so well and I can't get more help on it! :lol: They're doing the best they can, they'll take care of us all as they can, I'm sure. What sort of CSS trouble are you having? Is it something we (your peers) can help with? :) Link to comment Share on other sites More sharing options...
vesperala Posted July 22, 2009 Author Share Posted July 22, 2009 [quote name='DarkRider' date='22 July 2009 - 04:07 AM' timestamp='1248224862' post='1830489'] What sort of CSS trouble are you having? Is it something we (your peers) can help with? :) I could come and ask here, but was something about every board, so I wished a future solution: http://forums.invisionpower.com/index.php?app=tracker&showissue=17108 Aspire already teaches me how to solve such a problem for the now, but is not a solution for each language http://forums.invisionpower.com/topic/288480-green-black-blue-orange-free-downloads/page__view__findpost__p__1830179 Link to comment Share on other sites More sharing options...
Recommended Posts
Archived
This topic is now archived and is closed to further replies.