July 8, 2009 in Feedback
I am a assistant root admin at a forum. We have a BIG problem. Most, if not all, forums are unreadable to members. We've set the permissions for the category, the forum, and everything at least 15 times now, and it doesn't have any effect. Clearly we're doing something wrong, or.., what's going on?!
Staff members can access the forums, but regular members cannot view any topics. In fact, on one of them, it just shows the header and footer -- nothing in between. What's going on?!
This sounds like it'd be best handled by a ticket to IPS.
I cannot submit a ticket because I do not have IPS Credentials, my Root Admin does...but he's offline atm and this is a very urgent issue.
It's almost certainly not a bug, or else we'd have the problem here, and the IPS staff would be flooded with tickets from others having this same problem. You're going to need to have the root admin submit a ticket for this.
Well...It would be hours before he can submit a ticket. Anyone know why? The exact error is:
[#103137] You do not have permission to view this topic.
As they have already said you need to tell your root admin to submit a support ticket, we are not allowed to give support in the feedback area.
I would imagine that for whatever reason, permissions have been removed for the member groups.
All the permissions are in-tact. I've gone through to Member Groups > Manage User Permissions and all the permissions are set correctly. Any other places to check?
Did you check the permission masks specifically (not just the group permissions)?
yes, yes i did.
Then, as has been said several times already, the license holder is going to have to open a ticket. We members can't help you in this forum.
I'm afraid, as has been suggested, you will need to have the account owner submit a ticket. :)
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