February 1, 2009 in Feedback
So my licence expired and i cant get new updates, im okay with that. However, I think that i should not be a member but still a customer, just not "Active Customer". I also think i should have the right to ask for support in the "Peer-to-Peer Technical Support" section. Especially since i need help and im pooped with a current situation...
Well at this time there is only Active Customers group. Because only active customers get access to the downloads, customer forums, etc.
I would just recommend renewing your support if you wish to receive support.
Think of it as an extended warranty. When it expires, you don't the benefits.
The only exception is that you can renew the "warranty" at ANY time after expires, without penalty of having to pay for the time that you did not have it.
I'd recommend you to pay 25$ for all services you can get here.
I would also recommend to create new-group for those who could not or don't want to pay for all services, the group can be shown as "+Inactive Customers".
This has been driven into the ground over and over again. Bottom line, the peer-to-peer forum, while not support provided by IPS staff, is still a gateway of communication provided by IPS. If you want to use it, pay the support fee.
Barring that, there are several other sites around where one can receive free support from other IPB users.
However, I do agree there should be an expired customers group, like from the IPSBeyond days.
Agreed on the inactive group as well. I have a perpetual license, I would think with access to upgrades would be access to mods as well. But the current system here prevents that. It's just no fair.
However, this is not going to change since IPS just wants as much money as possible, but can't even be arsed to hire staff to work on the weekends so they don't have to "close" on the weekends. Welcome to the 21st century, IPS. Most stores nowadays are open 24/7!
Aren't there other user run forums that offer support for free for invision board??? like invisionize and a few others?
This has been covered many times in the past, thus, I'm going to leave it be beyond stating that I'm sorry that you feel a one-off purchase entails a lifetime of resources that incur real costs on an ongoing basis. Unfortunately, in the real world, no recurring revenue for a product that has recurring development and support costs, is a poor long-term business model.
As a note, support is typically provided on weekends. If you have a specific concern, please don't hesitate to contact me and I'll be happy to look into it for you.
Thank you for your input. As this topic has run its course and our position has not changed, I'm going to close this. Again, please feel free to contact me if you have further concerns.
This topic is now archived and is closed to further replies.
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