Lisa~ Posted October 14, 2008 Share Posted October 14, 2008 I'm confused over which license I now have and which I must purchase...if I have to. My site has used the Invision software since 2003. I purchased the site from the previous owner in January 2005, and everything was transferred over to my name. When the license changes were happening, I was very busy and any information emailed to me was confusing and I had no time to come to the board to read about it in order to figure it out. The license then automatically renewed for $25, cheaper than I previously had to pay. I didn't think anything of it and never noticed a difference and have been able to download upgrades whenever I needed to, although I often wait a long time after their release so others can find the bugs so I don't create a mess on my large board. I think I've used support for the software twice in all the time I've had it since I often just scoured the forums or did a Google search about a particular problem and was able to find the needed information to fix things myself without having to bother the techs. On Friday, I had my site migrated over to an Invision dedicated server. I see that the board software is part of this server package. I'm wondering which license this includes. Also, my license, which is a Standard according to the invoices paid, just renewed last month on the 11th. Am I still under that one? I just attempted to download a skin and the message returned was: We're sorry, but you cannot download files from our Download Manager. If you are seeing this message, it is because you do not hold an active IPB license. If this is a mistake, please contact an administrator. Otherwise, why not show your support for IPB and purchase a license? If you hold a perpetual license for the software, you need only purchase the yearly support option to gain full access to this site. I'm a little confused. Am I not showing my support for IPB by paying $280 a month for the dedicated server and software it says it includes? I looked in the client area, but the only license purchase options it lists are the Standard and the Business (posted below), neither one mentioning use of the boards and being able to download skins. I tried to call, but get an answering machine. This isn't an emergency, so I didn't want to bother anyone with a ticket and figured someone on the board could give me an answer fairly quickly. $149.99 Sales Tax: $0.00 IP.Board: Standard License IP.Board forum community software for $149.99 including six months of ticket support and access to upgrades along with 30 days of telephone support. Renew access to ticket support and upgrades after six months for just $25.00. Buy Now $299.99 Sales Tax: $0.00 IP.Board: Business License IP.Board forum community software for $299.99 including six months of ticket support, telephone support, and access to upgrades along with expedited response times. Renew access to ticket support, telephone support and upgrades after six months for just $50.00. Buy Now This is my purchase history: Paid (21 invoices) ID Title Date Amount 6119 New Order 03/15/03 $59.95 Print 6120 New Order 04/02/03 $100.00 Print 6122 Database Correction Script 05/29/03 $20.00 Print 6121 IPM Custom Modification 06/03/03 $120.00 Print 6123 Invision Power Board Registration 03/15/04 $69.95 Print 6124 Invision Power Chat Advanced 04/02/04 $120.00 Print 6125 Invision Blog 01/20/05 $50.00 Print 6126 Invision Gallery 02/22/05 $65.00 Print 6127 Invision Power Board Yearly License 03/15/05 $69.95 Print 63797 Renewal: Invision Blog 01/20/06 $20.00 Print 71073 Renewal: Invision Power Board Yearly License 03/15/06 $69.95 Print 79877 Renewal: Invision Gallery 05/23/06 $30.00 Print 110683 Renewal: IP.Blog 01/19/07 $20.00 Print 116672 Renewal: IP.Board: Standard License 03/14/07 $25.00 Print 123730 Renewal: IP.Gallery 05/22/07 $30.00 Print 137139 Renewal: IP.Board: Standard License 09/13/07 $25.00 Print 152676 Renewal: IP.Blog 01/18/08 $20.00 Print 159254 Renewal: IP.Board: Standard License 03/11/08 $25.00 Print 167401 Renewal: IP.Gallery 05/20/08 $30.00 Print 179725 Renewal: IP.Board: Standard License 09/11/08 $25.00 Print 182787 Pentium 4 2.4Ghz 10/08/08 $329.90 Print Link to comment Share on other sites More sharing options...
Morrigan Posted October 14, 2008 Share Posted October 14, 2008 This is more appropriate for you client area. But it appears you have an active license so you should not have any worries. I would suggest FOR THE MOST ACCURATE INFORMATION! To submit a ticket to your client area. Link to comment Share on other sites More sharing options...
Lisa~ Posted October 14, 2008 Share Posted October 14, 2008 Thank you for replying, Morrigan. :) I went back to try again and noticed I wasn't logged in, even though my log in sticks here. Silly things like this is why I tend to not want to bother them with tickets. It's usually almost always the user doing something dingy, wasting their time. :lol: Sorry for posting this thread! Link to comment Share on other sites More sharing options...
Malefickus Posted October 14, 2008 Share Posted October 14, 2008 Don't be sorry for asking for help. In many cases, yes, it can be user error. However, it could be something different as well, and things won't be resolved unless you ask for the help. When posted appropriately, I have yet to find an upstanding member of this community that isn't willing to help out, and Morrigan happens to be one of them. Link to comment Share on other sites More sharing options...
Morrigan Posted October 15, 2008 Share Posted October 15, 2008 When posted appropriately, I have yet to find an upstanding member of this community that isn't willing to help out, and Morrigan happens to be one of them. So sweet I appreciate it. :D Link to comment Share on other sites More sharing options...
bfarber Posted October 15, 2008 Share Posted October 15, 2008 Lisa - never hesitate to submit a ticket if you have questions. Our staff don't get bothered by it, I assure you. :) You pay for support, you are entitled to it. Link to comment Share on other sites More sharing options...
Jaggi Posted October 16, 2008 Share Posted October 16, 2008 Lisa - never hesitate to submit a ticket if you have questions. Our staff don't get bothered by it, I assure you. :) You pay for support, you are entitled to it. yea and it gives them something to do :P. Link to comment Share on other sites More sharing options...
bfarber Posted October 16, 2008 Share Posted October 16, 2008 Exactly. Do you have ANY idea what happens when Keith has nothing to do? Link to comment Share on other sites More sharing options...
Lindsey_ Posted October 16, 2008 Share Posted October 16, 2008 Exactly. Do you have ANY idea what happens when Keith has nothing to do? Get over the head with a rubbish bin lid... :P Link to comment Share on other sites More sharing options...
Morrigan Posted October 16, 2008 Share Posted October 16, 2008 Exactly. Do you have ANY idea what happens when Keith has nothing to do?I hope its not loud an obnoxious but it probably is. Does he tie his sweater vest around his neck and run around the office saying "I'M SUPERMAN!"??? Link to comment Share on other sites More sharing options...
AndyF Posted October 16, 2008 Share Posted October 16, 2008 Exactly. Do you have ANY idea what happens when Keith has nothing to do? I saw the YouTube videos... Link to comment Share on other sites More sharing options...
IBTheme Posted October 16, 2008 Share Posted October 16, 2008 Possibly pulling his shirt up to the top of his head to inform the other staff "My name is cornholio, I need tp for my bunghole". huh, huh, huh huh! Link to comment Share on other sites More sharing options...
Cool Surfer Posted October 16, 2008 Share Posted October 16, 2008 I saw the YouTube videos... Where are the youtube videos? Want to see them. Link to comment Share on other sites More sharing options...
Lisa~ Posted October 16, 2008 Share Posted October 16, 2008 Ah, so they're bored, huh? Well, I do have an overload issue that has been plaguing my site for many years. I thought moving to a new dedicated server with a new hosting company would fix it, but although that helped a great deal, the overload issue is not gone. The owner and techs from the old hosting company blamed the IPB software for years. I finally switched to Invision hosting when my site was down more than it was up. This is an important time for my site, so I can't have it down all the time! People were canceling their paid subscriptions. When we moved over to Invision, my homepage stopped updating (php which uses the forums tables to show latest topics, etc.), and Jason found it was inefficient coding (causing errors) that php 5 does not let slip by like the other versions did. He fixed it! :) I really thought that was the root of all our server overloads and was thrilled! I would have kissed him if he were here! But, unfortunately, last night during the debate, the site overloaded and was down for most of it. This thing drives me crazy and irritates my members. I'd love a solution. So, tell me, are they bored enough for this? :P Link to comment Share on other sites More sharing options...
bfarber Posted October 16, 2008 Share Posted October 16, 2008 lol, well you see...our techs can only officially support our software. However, being hosted with us if you submit a ticket, who knows. Jason does go way above and beyond sometimes. Or it's possible our hosting department *may* be able to identify which script is causing the problems, even if they can't fix it for you. Link to comment Share on other sites More sharing options...
Mert Posted October 16, 2008 Share Posted October 16, 2008 Exactly. Do you have ANY idea what happens when Keith has nothing to do? :lol: Yeah, I'm sure it's the best to give Keith some work, both for his health and your money :P Link to comment Share on other sites More sharing options...
Lisa~ Posted October 16, 2008 Share Posted October 16, 2008 lol, well you see...our techs can only officially support our software. However, being hosted with us if you submit a ticket, who knows. Jason does go way above and beyond sometimes. Or it's possible our hosting department *may* be able to identify which script is causing the problems, even if they can't fix it for you. Actually, since migrating over on Friday, I've been in contact with Blake and Jason, and now Josh is dealing with the overload issue from last night. All have been very helpful. You guys have great customer service! Thank you! :) This overload issue is just a weird pain in the butt thing that has no patterns one can really work with, so I can't blame anyone for not resolving it. 1300 members viewing or just 12, all possible functions and features disabled or all on....makes no difference to this overload thing. Actually, the overloads usually happen the most when hardly any members are on the board. LOL! It's probably something really stupid that is overlooked. *shrug* I just thought I'd mention it here while trying to be cute about the bored comments.:P Never know who's reading and who may have had the same issue and resolved it. :) Link to comment Share on other sites More sharing options...
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