Guest Brandon D
July 3, 2008 in Feedback
These forums keep telling me that I entered the wrong password when I try to change my password through My Controls. I'm sure it's right as I logged into the board twice to be sure. It won't let me change my password...
Working fine for me...
Try clearing all your cookies out and proceed to login again. If not, you may want to make sure that the password is correct! If you still have no luck, may need to contact the staff from your Client Area..
Cleared cookies and cache and it didn't help. I'm 100% confident that I'm using the correct password because I copied and pasted it directly into the login form (worked) and then directly into the change password form, which didn't work. I've tried it at least 10 times, typing it or not. I get the error:
The error returned was:
Sorry, you have entered an incorrect password. Please try again.
You may just want to submit a ticket to IPS regarding Account Issues then and mention what has been happening.
Sorry to dig up an old thread but the exact same thing is happening to me. Did you find a solution?
Try changing it in either the Resources site or the Client Center. It should update it here too :)
When I submitted a ticket one of management asked for the password I wanted. Kind of an annoying solution since giving someone I don't know my password over plain text isn't my idea of an ideal solution, so I just gave them a temporary password. After they changed it to that password it allowed me to reset it to the one I really wanted here on the forums after that.
I just changed it via the Resources site, thanks for the replies folks :)
I'm having the same problem, in trying to change both password and email address. I think this has something to do with that reCaptrure and IPB password box being on the same page.
I have cleared everything in IE, and still I cannot change email or password. I get the same error. Wrong password entered. When I know for a fact it's correct, because I just used that same password to log-on to make a post on the blog here.
Because I'm not a customer, I don't have access to change it any other way.
Like I said above, I'm convinced this has something to do with that reCapture and IPB Password box together on the same page.
Change it at login.ipslink.com
No, it's not related to reCAPTCHA because I ran into this problem long before 2.3.6.
This topic is now archived and is closed to further replies.
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