Stop saying hello in tickets and posts. o.o

It's very creepy unless you're in the intro forum. Almost as bas as:

I'm going kill you. :)

I don't know, just is awkward. If you don't agree, carry on and ignore this.

We usually use some type of greeting in ticket replies. :)

I think a nice Hi or Hello is a nice way to start a response in a ticket! I have always liked the way that the staff reply to my tickets in the Client Area.

:)

Hi,
I just corrupted your database.

Hello,
There's nothing we can do.

:)

:)

I'm on to you two.

Hi,

I just corrupted your database.

Hello,

There's nothing we can do.

Hi, I can assure you we never respond with that. ;)

Hello,

You just graduated the 8th grade. :lol:

Actually, I find it quite professional when using Hello, or Hello (name). Maybe you should go define Professionalism ?

Yea I agree with Garciaaa here!

That type of greeting just makes it so much more professional and to be honest, its just being well mannered!

Well mannered (in the way you're thinking) people that I've seen are useally the most cold and unfriendly people I've ever met.

This does have to be quite an unusual suggestion. Most of the time when there is feedback about support, it is about the content of the reply, not how it is started!

I'd rather a ticket started with Hello, rather than Oh bloody hell you again!
(not that that has ever happened lol)


I'm curious how you would want a ticket to start?

I'd want the ticket to start with the start of the ticket. By that I mean get right to the answer, questions required to get an answer, or information.

Hello,

This is the funniest thread I've seen in a while.

I guess its just personal preference but Professionalism, which I idolize in a purchase-ware product, requires a greeting of some sort. I really don't know of a professional company that doesn't greet you in response.

This being a unprofessional response I didn't greet you or acknowledge you.

that hello is an automatically inserted word...

cannot bother if it is in Chinese either...it is ok because all that matters is what the person who gave you support is saying...

for example i have a support email like this received:

Thank you for contacting Invision Power Services.

XYZ has responded to your Invision Power Services request.

-----------------------------------------------

Hello,

:)

XYZ

IPS Support

XYZ is an example, I hope nobody there has this nick and if it does I am not speaking about him/her.


All I wish to say is that I was upset by my own stupidity, I summited a stupid ticket, I solved that problem 5 seconds later...

:) I just loved that moment when someone smiled...
my own mood changed then...


what matters are just the links inserted there and the answer...

to say you dont like the rest is like judging an automatically sent pm on your birthday...:) just a common message, that is all.


starry night

Hello,

This is the funniest thread I've seen in a while.

:lol: this sure is...

that hello is an automatically inserted word...

Nope. We have to type it out each time. :P

I think a nice [i]Hi[/i] or [i]Hello[/i] is a nice way to start a response in a ticket! I have always liked the way that the staff reply to my tickets in the Client Area.

:)

Same thing here

Hello, You've Got Replies,

I think I will change from Hello to Greetings. This is a weird thread....

Nope. We have to type it out each time. :P

sorry, I did not knew... and sorry, I do not believe either...:P is just the header... :huh:


if so it is strange that last email of mine, with

hello,

:)

anyway, I love it.

Duh, there's an easy solution. This is a web services company, people. Just program an option into the client area deciding whether to show ticket greetings and signatures :lol:

Or just ignore it...

Why would you want them to type out stuff that people ignore?

So far I think you are the only one that seems to ignore/not like it.

I think I might be offended if they didn't say hello :o It be rude then. On a ticket it is professional to say hello,

I also like the way some techs use smileys as well :D

Why would you want them to type out stuff that people ignore?

come on, they do not type... is just a header...:P

or should be...
<_<

and I like to see them saying hello ...

I just do not know how to convince them not to write: please verify your password for ftp access , this one is not longer actual...

believe me, they said that so many times, to each ticket I summited , :lol: that I began to believe that even this is a automate first answer for each ticket I summit.
seems it is not <_<
but I can tell them to do it , as a multi-moderation...


funny thread indeed.


do you know why I believe it is just the header? it is strange to think a man will reply to your questions 10 times in 10 minutes and each time he will say hello... seems useless.
and I think it is normal if this is automatically
:)