gpapa Posted February 19, 2008 Share Posted February 19, 2008 I bought Invision Powerboard in 11/26/07 and i ordered a db conversion from phpbb in 11/27/07.... Now is 02/19/08 and nothing is done... Renewal license is due to 05/26/08, and i havent use the board. How is this possible? I use phpbb from 2004, my board is populated with members, groups, topics... we deal with technical problems with boilers, heating equipments, and we wanna keep the history... So... do i have to wait furthermore? The board is on www.centrale-termice.ro/forums and the phpbb is on www.centrale-termice.ro/forum Link to comment Share on other sites More sharing options...
AndyF Posted February 19, 2008 Share Posted February 19, 2008 You would be best to open a ticket in the Client Center for assistance etc with thishttp://www.invisionpower.com/customer/index.html :) Link to comment Share on other sites More sharing options...
gpapa Posted February 19, 2008 Share Posted February 19, 2008 Do you mean that? 98008:IP.Board Database Conversion Link to comment Share on other sites More sharing options...
Lindsey_ Posted February 19, 2008 Share Posted February 19, 2008 Yes that would be the one. :) Link to comment Share on other sites More sharing options...
gpapa Posted February 19, 2008 Share Posted February 19, 2008 Is been opened since then, in 11/27/07. Link to comment Share on other sites More sharing options...
Lindsey_ Posted February 19, 2008 Share Posted February 19, 2008 Submit a brand new ticket to sales so they can sort it out for you :) Link to comment Share on other sites More sharing options...
gpapa Posted February 19, 2008 Share Posted February 19, 2008 Ok, i submitted a new ticket... let's see now... Link to comment Share on other sites More sharing options...
Management Charles Posted February 19, 2008 Management Share Posted February 19, 2008 In viewing your account, the only ticket I see is one submitted 25 minutes ago. There are no tickets other than that one. Someone will answer your ticket today :) Link to comment Share on other sites More sharing options...
gpapa Posted February 19, 2008 Share Posted February 19, 2008 Thank you Sir, thank you Lindsey_ and ΑndyF. I have waited 2 months under impression that I have done everything that's necessary... :blush: Link to comment Share on other sites More sharing options...
Josh Flamel Posted February 19, 2008 Share Posted February 19, 2008 I believe in being patient we know some things take time. But I don't think I would have waited two months for something to be done... the folks at Invision have always been prompt and extremely courteous to me. Usually, if I haven't heard something back from them in a day or two I would have assumed it was a glitch and tried again. I think Invision has some of the best customer service around. :) Link to comment Share on other sites More sharing options...
Jason L Posted February 19, 2008 Share Posted February 19, 2008 I responded to the ticket Charles is referencing. Link to comment Share on other sites More sharing options...
Management Lindy Posted February 19, 2008 Management Share Posted February 19, 2008 I believe in being patient we know some things take time. But I don't think I would have waited two months for something to be done... the folks at Invision have always been prompt and extremely courteous to me. Usually, if I haven't heard something back from them in a day or two I would have assumed it was a glitch and tried again. I think Invision has some of the best customer service around. :) I believe the original poster ordered the conversion and was under the impression that it would take place automatically without further contact on his/her part. Unfortunately, although a conversion is purchased, a ticket / request must be submitted so that we may gather all of the necessary information, schedule a convenient time, etc. Perhaps this was overlooked, or simply not clear enough in the welcome e-mail for the purchase. In any event, it is now being sorted. :) Link to comment Share on other sites More sharing options...
ICBsmurf Posted February 19, 2008 Share Posted February 19, 2008 I have also just opened a ticket, but not active Tickets appears. I have 3 Life-time licenses, 1 being unreasonable away I ask in a email @ billing-Team @ ClientArea stands "Standard License", but i have Lifetime-Licenses (Documents available) see Ticket #174590 and #168109 Link to comment Share on other sites More sharing options...
gpapa Posted February 20, 2008 Share Posted February 20, 2008 Everything is ok now, thank you all. :thumbsup: Link to comment Share on other sites More sharing options...
Trahis Posted March 6, 2008 Share Posted March 6, 2008 I also have to admit that the IP service support is really helpfull and responds really fast! Also I d like to say that they offer phpbb converters for you to download here -> http://www.invisionpower.com/community/board/convert.html Have a nice day! Link to comment Share on other sites More sharing options...
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