Guest Mr. Grizzly
February 13, 2008 in Feedback
I sent a ticket 3 days ago about my email problem. Did you get it? I havent received any feedback so far.
Try emailing them, the forum isn't really to ask directly like mainstream support on the website is.
If the ticket is not listed via the client center, then it was not submitted properly. You do have to click submit a second time after reviewing the KB articles.
Oh my God!!!
Now I know what was the problem with ticket sending!!!!!
I think in an other way than IPS. When I filled out the ticket in my area and sent I thought that it was sent. BUT IPS just directed me on the KB page. Now I relaised that I got to resend (!!!) my ticket at the bottom of the page. :wacko:
Why I haven't seen it sooner? Because I had already read through all the KB area for a solution and just sent my ticket after I hadn't found any info!
This calls for a larger message on that screen indicating that your ticket has not yet been sent.
To be honest though, I've always found those "your ticket hasn't been sent. Please review these only slightly related to not at all related articles first" screens patronising and condescending. I like my datacentre's approach, whereby while typing out your ticket it populates suggestions in a box to the right of the compose ticket screen, but still submits the ticket the instant you click submit.
I don't like being second guessed by a computer when it's completely and utterly wrong ;)
while typing out your ticket it populates suggestions in a box to the right of the compose ticket screen, but still submits the ticket the instant you click submit.
This two clicks to submit ticket is pain :P
This has been discussed here internally before. I think it is a good idea.
This topic is now archived and is closed to further replies.
Started February 16
Started 1 hour ago
Started Thursday at 04:55 PM