Grave Digger Posted January 12, 2008 Share Posted January 12, 2008 When trying to raise a support ticket for the following issue, ticket cannot be registered even after several attempts:Invision Power Services > IPS Resources > Peer-to-Peer Technical Support > IP.Board I've no permission to view thread in the sectionhttp://forums.invisionpower.com/index.php?showforum=311 Link to comment Share on other sites More sharing options...
*Kari* Posted January 12, 2008 Share Posted January 12, 2008 I am having this same issue. I don't understand it as I am a customer, and have been so since 2006. :( My board license is valid and not expired. I don't understand. Link to comment Share on other sites More sharing options...
zigs Posted January 12, 2008 Share Posted January 12, 2008 You have to log in here with the same email address as you use in client centre .. that should in theory log you in as a customer then Link to comment Share on other sites More sharing options...
*Kari* Posted January 12, 2008 Share Posted January 12, 2008 You have to log in here with the same email address as you use in client centre .. that should in theory log you in as a customer then I am. Link to comment Share on other sites More sharing options...
Mark Posted January 12, 2008 Share Posted January 12, 2008 Permissions are synced on log in. Make sure you are using the same email address as you do in the client area, and try logging out and back in. Or, login to the client area then visit login.ipslink.com and click the company forums link. If none of that works, submit a ticket, but make sure it goes through - there is a confirmation screen. Link to comment Share on other sites More sharing options...
Grave Digger Posted January 12, 2008 Share Posted January 12, 2008 I am having this same issue. I don't understand it as I am a customer, and have been so since 2006. :( My board license is valid and not expired. I don't understand. I thought I'm alone :blush: You have to log in here with the same email address as you use in client centre .. that should in theory log you in as a customer then Everything is the same user / pass :rolleyes: When you submit a ticket there is a confirmation screen before it goes through. Ticket #452384 Confirmation screen is a long way underneath the KB page :devil: Link to comment Share on other sites More sharing options...
*Kari* Posted January 12, 2008 Share Posted January 12, 2008 I have submitted a ticket in the client area. Thank you. Link to comment Share on other sites More sharing options...
Grave Digger Posted January 15, 2008 Share Posted January 15, 2008 My ticket has been resolved :thumbsup: Link to comment Share on other sites More sharing options...
Recommended Posts
Archived
This topic is now archived and is closed to further replies.