January 11, 2008 in Feedback
I just recently thought of this. I have noticed many times where there are users on these forums asking for help who are not customers themselves but rather they are moderators or administrators on an IPB. Maybe something that would be good would be a more advanced alternate contacts system where the Account Administrator (individual/entity who paid for and owns the license) would have a setup almost like the permissions settings from IPB which would allow maybe one alternate contact the ability to send in ticket requests, while others it would only allow them to access the customer only forums for basic assistance on how the boards work so that way they could be asked in the customer areas. Or if a full permissions system is too much, maybe access levels would suffice (1-forums only, 2-forums + tickets, 3- Account Administrator only).
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Started February 18
Started Tuesday at 01:15 AM
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