Castile Posted December 27, 2007 Share Posted December 27, 2007 Okay, firstly my account was deleted, making the board I paid for like 1-2 years ago, useless because I can't purchase a license to continue my service, Which is basically the $100 fee to buy the software and the rest to get a license for it. Secondly, I can't e-mail the support OR the billing people about the problem because I keep having the the mail message error up and send back to me. When I wanted some quick info before, I got the reply, log into client area for help.....thanks for not reading my message. I mean what the hell, I am not paying $100 again for software I already own, then them telling me login into client support for help....just wow. I love the software, hate the support. Link to comment Share on other sites More sharing options...
Debbie Posted December 27, 2007 Share Posted December 27, 2007 Have you emailed sales@invisionpower.com? Link to comment Share on other sites More sharing options...
Castile Posted December 27, 2007 Share Posted December 27, 2007 Thats the e-mail that keeps sending back to me. Link to comment Share on other sites More sharing options...
Management Charles Posted December 27, 2007 Management Share Posted December 27, 2007 Thats the e-mail that keeps sending back to me. Feel free to email or PM me directly. If you could include the returned email message you are receiving that would be great so we can see why your email is not getting through. Link to comment Share on other sites More sharing options...
Quick Posted December 31, 2007 Share Posted December 31, 2007 I know. My license expired 1 month before the release of 2.2, I forgot to renew it, so I was told by sales to pay $150 to buy the software again which I already own. <_< EDIT: Also is this true:Its because of the switch over. IPB gave about a 6 month warning, if you didn't renew in that period, you have to pay for a whole new license. In other words, if you license was expired before or in August 06, and you didnt renew before December, you have to buy a new license. They didn't deny you as a customer. Its their new business plan, and is better in the long run. They gave everyone plenty of warning, so technically, its your fault if you didn't read the messages. Before IPB 2.2 came out, there were two licenses at $70 and $150, now they have been replaced, if you were on the 150 one, there were no changes, still the $30 renewal a year, however, if you were on the yearly one, if it wasn't already expired, your new yearly rate is $50 instead of $70, but if it had expired, you had 6 months to renew it at $70 or you have to pay $170. They havent shut down your account either, the fact you can access invoices. Its Sunday as well, very little money issues get handled on a Sunday. If you want to go with vBulletin fine, but your definitely wasting your money there. I was told by IPS that I HAD to buy a new license since mine expired 1 month before 2.2 release and therefore wasn't transferred to the new system. Link to comment Share on other sites More sharing options...
Mark Posted December 31, 2007 Share Posted December 31, 2007 It depends what your old license was. The old yearly licenses were never "renewed" - you paid the same amount each year (was it $69.95? Something like that...) for what was essentially a new license. That license is no longer offered, so you cannot "renew" an old yearly license at the same cost. If you had an active yearly license at the time this change happened, it was upgraded to a standard license free of charge. They also let all customers know (by posting here and it would have shown up in your boards ACP) quite a while before this happened so everyone could renew and get a cheap license. If your old license was a perpetual, no changes have been made and you pay $30 a year as you always have. Either way you never *have* to renew your license unless you want updates or support :) Link to comment Share on other sites More sharing options...
Mat Barrie Posted December 31, 2007 Share Posted December 31, 2007 It depends what your old license was. The old yearly licenses were never "renewed" - you paid the same amount each year (was it $69.95? Something like that...) for what was essentially a new license. That license is no longer offered, so you cannot "renew" an old yearly license at the same cost. If you had an active yearly license at the time this change happened, it was upgraded to a standard license free of charge. They also let all customers know (by posting here and it would have shown up in your boards ACP) quite a while before this happened so everyone could renew and get a cheap license. If your old license was a perpetual, no changes have been made and you pay $30 a year as you always have. Either way you never *have* to renew your license unless you want updates or support :) It was a yearly - I remember it distinctly. I recall him arguing at the time that IPS had shoddy customer service because they refused to let him pay just $69.95 to get a Standard to replace his Yearly months after it expired, and throwing around that "the customer is always right, you should do this because it's good customer service" bollocks. Apparently he STILL doesn't get that because it was a yearly, he had only purchased a perpetual right to use the software, not upgrades and support, and that he didn't actually have a license at all and really owned nothing. (I mean, seriously. How can you have missed the ruckus when the changes were announced? My custom title is literally the opening statement in tens to hundreds of posts from that time, as well as an AIM message Charles sent me) Link to comment Share on other sites More sharing options...
Quick Posted January 1, 2008 Share Posted January 1, 2008 Its because of the switch over. [u][b]IPB gave about a 6 month warning, if you didn't renew in that period, you have to pay for a whole new license.[/b][/u] In other words, if you license was expired before or in August 06, and you didnt renew before December, you have to buy a new license. Mine expired 1 or 2 months before the 2.2 release. Link to comment Share on other sites More sharing options...
Mark Posted January 1, 2008 Share Posted January 1, 2008 September 19th, 2006: IPS announce changes to pricing structure If your license expired after that, you got a free upgrade. If your license had already expired, then you did not have a license and so you did not get a free upgrade, because you didn't have a license to be upgraded. Link to comment Share on other sites More sharing options...
Quick Posted January 1, 2008 Share Posted January 1, 2008 So I should NOT have purchased a new license and I could have renewed my old license? Link to comment Share on other sites More sharing options...
Mark Posted January 1, 2008 Share Posted January 1, 2008 What is the date your license expired? Link to comment Share on other sites More sharing options...
Alex Posted January 1, 2008 Share Posted January 1, 2008 Got a PM from him, he said his license expired in October 06, a month after the pricing changes announcement, but I swear the pricing structure didn't change until December 06th or something like that? It wasn't actually in september, thats when they gave the warning. Dunno, need Charles or someone to confirm :) Link to comment Share on other sites More sharing options...
riven3d Posted January 1, 2008 Share Posted January 1, 2008 http://forums.invisionpower.com/index.php?showtopic=230299 Dec 06 is when this was posted so his license expired 2 full months BEFORE the change. They gave you months to just pay the $115 difference to upgrade to perpetual Link to comment Share on other sites More sharing options...
Mark Posted January 1, 2008 Share Posted January 1, 2008 *Actually* they gave you until October, 1 to upgrade to perpetual ('cos that's when I bought my perpetual) or I think either until your license expired to renew so it became standard, or it might have been until the 2.2 release... either way you had quite some time and were informed via your ACP. Link to comment Share on other sites More sharing options...
elj Posted January 2, 2008 Share Posted January 2, 2008 They gave you months to just pay the $115 difference to upgrade to perpetual At the time all you had to do was renew your license, if I remember correctly. Link to comment Share on other sites More sharing options...
Management Matt Posted January 2, 2008 Management Share Posted January 2, 2008 Feel free to PM me if you cannot get through to sales@invisionpower.com. I'm sure we can clear this up for you. :) Link to comment Share on other sites More sharing options...
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