Average ticket reply times

[Lindsey_]

Ok my fastest reply for a ticket to the sales team was like about 50 seconds


A ticket to the Tech team the fastest reply was around 4 minutes

what are the fastest ticket reply times do you have

[marklcfc]

I got a reply within 2 minutes last week after submitting a support ticket !

[Lindsey_]

The longest my ticket was open for before tech staff looked at it was lik 3 days