The Clash Posted October 30, 2007 Share Posted October 30, 2007 I recently sent an email to sales@invisionpower.com, and received this in return:Hello ,The following ticket was received by our system:-----------------------------------------------ticket content removed-----------------------------------------------To respond to this message, please visit this URL:http://www.invisionpower.com/index.php?app...p;ticket=ticket id removedThing is, I sent it from a different email than my client center login, so how am I actually supposed to log in?Also, note that the url is index.php?appcomponenet rather than index.php?appcomponent. Link to comment Share on other sites More sharing options...
Stallyon Posted November 10, 2007 Share Posted November 10, 2007 Login with your client center login and you'll see the ticketing system. The ticket will be there. As to the URL, it's probably a bug in IPS's Nexus software ;) Link to comment Share on other sites More sharing options...
Mat Barrie Posted November 11, 2007 Share Posted November 11, 2007 Login with your client center login and you'll see the ticketing system. The ticket will be there. As to the URL, it's probably a bug in IPS's Nexus software ;)Suggestion: actually read the post.Garrett, you have the ticket ID, right? I'd suggest emailing IPS again and asking them to attach the ticket to your account - I assume this is possible with Nexus so they should be able to do it.Alternatively, you can try simply going to the (correct!) URL from the ticket, I don't know how Nexus handles "anonymous" tickets, but maybe it just lets you use it with a correct URL. Link to comment Share on other sites More sharing options...
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