August 15, 2007 in Feedback
I just wanted to ask if there is a problem with Invision's own Email sending software? as every time I submit a ticket, I never receive an email response & I have to login to my client centre to see the responce to my tickets?I am noticing that many people are not receiving replies to their emails / tickets & wonder why so many different email adresses are not receiving their emailsI have checked my Junk filters & spam folders etc & never see any emails from Invision in any of my foldersIs it possible Invision need to check their settings?I bring this to your attention as looking at all the complaints from new potential customers there must be some issue & I am sure this can't do your reputation any good when potential buyers go elsewhere because they don't post such topics in this forum
As I understand it (and I could be wrong) - there were issues with support ticket email responses (all other ticket department email responses were/are working fine). This was a bug in Nexus that has been fixed in the development copy.Again, that's my understanding. In any event, it's something the developers were/are looking into. :)
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