sparc Posted June 30, 2007 Share Posted June 30, 2007 IMO, the IPS website needs an update to include more information for customers. Both new customers and current customers.Here's a few suggestions:1) The knowledgebase in the client center seems like a very useful tool. My suggestion here is that i think there should be a public knowledgebase that addresses the basic presales questions about each product. If there already is one, it's not something i could find easily.2) I think either the Customer Support page or the main welcome page in the client center need to be redesigned to be more customer friendly. Basically use those pages to break down the support options. Tickets, Bug Tracker, IPS Beyond should all be explained on a page like that. i.e. a quick breakdown of where to get help with various concerns.hope that helps....... Link to comment Share on other sites More sharing options...
Mert Posted June 30, 2007 Share Posted June 30, 2007 Since Invisionpower.com started using IP.Converge, every user of the Corporate Board (this board) can login using his/her own email address and password so they have access to Client Area and Knowledge Base :) Link to comment Share on other sites More sharing options...
Rikki Posted June 30, 2007 Share Posted June 30, 2007 A redevelopment of the website content is planned for the coming months, thanks for your suggestions :) Link to comment Share on other sites More sharing options...
sparc Posted June 30, 2007 Share Posted June 30, 2007 A redevelopment of the website content is planned for the coming monthsgood to hear that the website is being included :)____________________________________________________________________Another suggestion:How about re-skinning the client center to something more in the vein of the Admin CP of IPB?IMO, it's always easier to work with something your familiar with. Plus it gets new customers more accustomed to using your product. Link to comment Share on other sites More sharing options...
Davtra Posted July 1, 2007 Share Posted July 1, 2007 Yes, it's good to here that IPS will be working on the site. It's about time too ;) Link to comment Share on other sites More sharing options...
sparc Posted July 2, 2007 Share Posted July 2, 2007 i forgot to ask....Is IPS company/feedback forums going to be included in the relaunch? (i had some feedback on that as well)I know it's been said that IPS Beyond is being relaunched. Link to comment Share on other sites More sharing options...
MindTooth Posted July 2, 2007 Share Posted July 2, 2007 A redevelopment of the website content is planned for the coming months, thanks for your suggestions :)Will this be simultaneously with the release of IP.Dynamic? :o Link to comment Share on other sites More sharing options...
sparc Posted July 2, 2007 Share Posted July 2, 2007 Another suggestion for the main page of the IPS website:is the ipslink.com url really necessary? it's not even a companyRight now you have these urls that switch back and forth to different things. Personally i think it would be nicer if the urls were simplified to something less confusing.....Here's the layout of what you have now that switch back and forth with urls.... corporate | community | business | hosting | client areaMy suggestion is to change it up to something simpler like:www.invisionpower.com - corporatecommunity.invisionpower.com - communitybusiness.invisionpower.com - businesshosting.invisionpower.com - hostingcustomer.invisionpower.com - client area Link to comment Share on other sites More sharing options...
MindTooth Posted July 2, 2007 Share Posted July 2, 2007 I don't see why using subdomains on some section on the site. Hosting and Business is only derivatives from the mainsite and don't need a own subdomain for its own.But my two cents is going for the ipslink.com domain. Why? And two forums. I don't see the need. The community forum is only spammed by people that can't read the rules. Link to comment Share on other sites More sharing options...
sparc Posted July 2, 2007 Share Posted July 2, 2007 yeah, it doesn't really matter to me as long as it's one or the other without multiple domain names. Something like this would work just as nicely:www.invisionpower.com www.invisionpower.com/communitywww.invisionpower.com/business www.invisionpower.com/hosting www.invisionpower.com/customer It's simply too confusing with so many different ways of doing it. Link to comment Share on other sites More sharing options...
The Clash Posted July 2, 2007 Share Posted July 2, 2007 I don't really like the way they have the website set up (file structures), however, I think everything's fairly nice, except for the Client Area...There are so many errors, it's not even funny. Link to comment Share on other sites More sharing options...
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