Anthony Kinson__ Posted June 14, 2007 Share Posted June 14, 2007 this is probably not relavent here but at least it will get noticed.basicly my password has been changed for my client area and i cannot login.i have been trying all week to get this resolved and either i'm being ignored or your email system aint working.i have tryed the forgotten password form it says its sent and i never recieve it.i have emailed both support and sales email addresses and still no reply.any help please?from what i can gather form the responce link in the email my ticket ID is 394216oh and thats another problem, i cant even see my ticket because i need to login to the client area.how am i supposed to get in touch with IPS abouit my login details when i need to login to be able to do anything :ermm: Link to comment Share on other sites More sharing options...
SnakEyez02 Posted June 14, 2007 Share Posted June 14, 2007 You should contact sales and support via the links on the contact us page:http://www.invisionpower.com/ip.dynamic/co...te/contact.htmlFrom one time I had to use the email addresses there are ticket numbers associated with the emails sent to the sales and billing departments because they are handling both internal and external requests. You do not have to log in to any account to view these tickets as they are not associated with an account because the system is recognizing that these are not being sent from the client area. That confirmation is automated to let you know that the sales and billing departments have received the email. So you should have no problems receiving an answer. You can also call the toll-free 1-800 number listed on the IP homepage and on that contact page on the left hand side.Outside of that there is not a lot you can do except wait for a response. It should not be too long. Link to comment Share on other sites More sharing options...
Anthony Kinson__ Posted June 14, 2007 Share Posted June 14, 2007 i'm in the UK and cant call internationally from my landline.also when i click the link to view the ticket it asks me to login to the client area, it shouldnt but it does.and i used the contact us page...still no response... Link to comment Share on other sites More sharing options...
SnakEyez02 Posted June 14, 2007 Share Posted June 14, 2007 i'm in the UK and cant call internationally from my landline.also when i click the link to view the ticket it asks me to login to the client area, it shouldnt but it does.and i used the contact us page...still no response...As I stated before these tickets are not linked to client accounts so even if you could log in there would be nothing there to see. Unfortunately those links should be removed from tickets made outside the client area as they are not being logged to a specific account. If you received no second email with a response from a sales or billing person then your ticket is still in the system and not answered yet.Unfortunately not being in a position to help you outside of advice there is little I can do but sympathize for your position. I hope your situation works out with a positive solution. Link to comment Share on other sites More sharing options...
Anthony Kinson__ Posted June 15, 2007 Share Posted June 15, 2007 me too :lol: thanks for your help anyway.guess they have been busy with the recent release.any idea if i can use the upgraded files from my other license with the site i've lost the details for.for example.mysite.com - i have the client area login and am able to get the upgarded filesmysite.co.uk - i have lost the client area login info.can i use the files from mysite.com to upgarde mysite.co.uk?i have seperate license keys but i'm not sure if there is something within the script containing my license key which would conflict or be against IPS policy? Link to comment Share on other sites More sharing options...
SnakEyez02 Posted June 15, 2007 Share Posted June 15, 2007 me too :lol: thanks for your help anyway.guess they have been busy with the recent release.any idea if i can use the upgraded files from my other license with the site i've lost the details for.for example.mysite.com - i have the client area login and am able to get the upgarded filesmysite.co.uk - i have lost the client area login info.can i use the files from mysite.com to upgarde mysite.co.uk?i have seperate license keys but i'm not sure if there is something within the script containing my license key which would conflict or be against IPS policy?As long as you have proof of ownership of the second license still being active for upgrades yes that would be fine as far as I know. If I were in your position I would definitely ask if you could have your accounts merged into one login that way you would not even have to remember two different logins. Quite possibly you could even submit a ticket via that second client center so that way you could track the ticket online if you wanted to. Link to comment Share on other sites More sharing options...
Anthony Kinson__ Posted June 15, 2007 Share Posted June 15, 2007 i dont want them merged though, there for 2 seperate companys, and both are still active for upgrades, infact the licenses were renewed again last week. Link to comment Share on other sites More sharing options...
Ryan Posted June 15, 2007 Share Posted June 15, 2007 Hi there,Debbie replied to your ticket (#394216), please check your email :) Link to comment Share on other sites More sharing options...
Anthony Kinson__ Posted June 15, 2007 Share Posted June 15, 2007 i dont have any emails... however i did get the initial email confirming the ticket was created? Link to comment Share on other sites More sharing options...
Debbie Posted June 15, 2007 Share Posted June 15, 2007 Hello,I did reply to your email on:Wednesday 13th June 2007 at 04:32:19 PM EDT (09:32am GMT).I will resend my response to you now. Link to comment Share on other sites More sharing options...
Debbie Posted June 15, 2007 Share Posted June 15, 2007 I have resent my response to both of your email addresses from my personal account and replied to the one you emailed us using from sales. Please let me know if you do not receive them again so I can look into this for you. Link to comment Share on other sites More sharing options...
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