It has been over 12 hour that I placed my order, and still nothing. Also open a trouble ticket, no response.
I wish you stated it would take this long on your site so people would get an idea of how long does it take to get their order processed.
Could you kindly tell me how long does it take?

We aim to get all orders placed within 24 hours of them being placed. We approve all new customer orders manually for fraud prevention reasons - should certainly be done within the next few hours :)

12 hours ago put it at 4PM EST, which is almost near the end of business, and certainly is the end of business for those in the UK (who normally do billing, etc.)

Also if you waited a little bit, and opened a support ticket - that definitely was out of support hours for both those in the US AND UK...

I understand and respect what you are saying, all I am saying I wish it was writting somewhere that it will take up to 24 hours to do this, so I knew.
Yesterday was my day off so that is why I placed the order.
If I knew it would take that long, I might have done it some other time...

This information is available on our standards of service page on our site:

http://www.invisionpower.com/ip.dynamic/co.../standards.html

I understand and respect what you are saying, all I am saying I wish it was writting somewhere that it will take up to 24 hours to do this, so I knew.

Yesterday was my day off so that is why I placed the order.

If I knew it would take that long, I might have done it some other time...

I did submitted a ticket, still no response.
Can you please process my order?

It's within business hours here in the UK, and it's normally Debbie who does that kind of stuff (At least it's been her for every one of my orders) so it should be done soon - just be patient :)
If you don't get a response, you can always give them a call when the US offices are open (in about 3 hours)

It's within business hours here in the UK, and it's normally Debbie who does that kind of stuff (At least it's been her for every one of my orders) so it should be done soon - just be patient :)

If you don't get a response, you can always give them a call when the US offices are open (in about 3 hours)

i did called the office 3 pm eastern time, and left a message, no response so far