Dave L Posted December 22, 2006 Share Posted December 22, 2006 Hi,I am a new member here. I just wanted to let you know about my experience with IPB so far.I installed my IP Board but was having issues with the Gallery. I put in a support ticket in the early hours (UK time) asking for help. By the time I got to work in the morning there was a request back from IPB asking for my log in details etc. I forwarded the details and by the time I got home from work everything was sorted. Now thats what I call support.Well done IPB, keep up the good work.Seasons greetingsDave. Link to comment Share on other sites More sharing options...
stobbo Posted December 22, 2006 Share Posted December 22, 2006 Glad your liking it. I've found IPS support very good too. Link to comment Share on other sites More sharing options...
GerryMc Posted December 22, 2006 Share Posted December 22, 2006 I must admit I had problems when the upgrade came out but that was down to the sheer wait of support tickets. I put one in today and my god it was resolved in 2 minutes literaly now thats what I call very fast indeed. Wow :thumbsup: Link to comment Share on other sites More sharing options...
Keith J. Kacin Posted December 23, 2006 Share Posted December 23, 2006 Thank you guys for the praise. I know we all work hard to make sure support is the best it can be, and we appreciate when that is noticed. :) Link to comment Share on other sites More sharing options...
whitetigergrowl Posted December 23, 2006 Share Posted December 23, 2006 LOL Maybe all my whining the last 2 years has paid off? LOL Link to comment Share on other sites More sharing options...
BootN Posted February 5, 2007 Share Posted February 5, 2007 I am having problems with my board also... I think an update went through or something and now when you click on an attachement it only displays code... how can i fix this???? Thanks all in advance!!! Link to comment Share on other sites More sharing options...
bfarber Posted February 5, 2007 Share Posted February 5, 2007 I'm afraid we don't allow support requests via the company forums, however if you submit a ticket our technicians will be able to sort it out for you. :) Link to comment Share on other sites More sharing options...
Ziv Grosu Posted February 6, 2007 Share Posted February 6, 2007 Known, IPS staff doing their work excellently :) , Brandon ,don't worry about it ,we will not forget your help! :) Link to comment Share on other sites More sharing options...
zigs Posted February 8, 2007 Share Posted February 8, 2007 They are brilliant, had issues last night and Jason was brilliant, back and forth explaining things ( to me an idiot :blush: ) and testing things out himself! Totally sorted it! Brilliant support! :D Link to comment Share on other sites More sharing options...
AndyF Posted February 8, 2007 Share Posted February 8, 2007 I put in a ticket today as an enquiry (wanted to know something about the client center) and also i had a small problem in that i couldnt access a section on IPSB that i should of been able to (after obtaining a licence transfer)Was answered and resolved, all sorted in under 30 mins :cool: Link to comment Share on other sites More sharing options...
PSXHosting Ltd. Posted February 8, 2007 Share Posted February 8, 2007 I agree, very good service! :thumbsup: Link to comment Share on other sites More sharing options...
maccrazy Posted February 9, 2007 Share Posted February 9, 2007 I agree. IPS ticket support is excellent! :)) Link to comment Share on other sites More sharing options...
Axel Wers Posted February 17, 2007 Share Posted February 17, 2007 Yes, I am very satisfied too with IPS Support :) Link to comment Share on other sites More sharing options...
Debbie Posted February 20, 2007 Share Posted February 20, 2007 It's always good to hear your feedback :) Link to comment Share on other sites More sharing options...
UBERHOST.NET Posted February 20, 2007 Share Posted February 20, 2007 Glad to hear the ticket service is working top-notch after all the effort IPS has made toward improvements. This is great news. Good work, support staff! Link to comment Share on other sites More sharing options...
FrostedPopTart Posted February 20, 2007 Share Posted February 20, 2007 The few issues that I have had, responses have been extremely fast. Sometimes under an hour (which is good cause that was back before they put the time limit guarantee in). I can't wait to see what's in store down the road. Keep up the great work IPS! :D :) Link to comment Share on other sites More sharing options...
Midnightmadness Posted February 20, 2007 Share Posted February 20, 2007 Ive allways had very excellent support from IPS ....and even more surprises was quick responce on weekends as well as excellent support from IPS hosting My tickets have allways been answered in a timely professional manner. My old host there were times when I waited around for hours for an answer or sometimes I wouldnt recieve a responce at all I am very pleased with my IPS service! :) Link to comment Share on other sites More sharing options...
Jamson Posted February 21, 2007 Share Posted February 21, 2007 I have never had any problems with IPB support. I'm in Australia, and i usually get a response in around 6 hours, which is pretty good considering i usually wait 24+ for support. Link to comment Share on other sites More sharing options...
Guest Posted February 21, 2007 Share Posted February 21, 2007 the few times I had a question it was usually during a weekend so I had to wait till the monday to get support but the people are technically knowledged and the response itself was excellent :thumbsup: Link to comment Share on other sites More sharing options...
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