General Questions
New to Invision Community or need general help on making use of the platform? Post your How to questions and requests for configuration guidance here.
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Whether you are new to Invision Community or looking to add something new to your site, post here for help from Invision Community staff and members.
Please remember that all topics are public so never share any sensitive information such as passwords, email addresses, API keys, etc.
If you are a self-hosted license holder, please go to client area and enter your access information so our staff can login to your AdminCP to diagnose problems. If you are on the Invision Community platform, we do not need any extra information.
Have you taken a look at our help guides? 📚 These guides cover a lot of common configuration options as well as how to set up a lot of external services such as Zapier.
4,019 topics in this forum
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Hi! I have a site hosted through the cloud solution here and I got my domain with an email package. I vaguely remember seeing that changing the name servers on the domain would lead to issues with the email server associated with the domain & I think I'm running into that now. I can't seem to get any inbound emails. What's the best way to get this resolved/where can I put in a ticket to get some of that sorted? Thanks!
Last reply by Marc Stridgen, -
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- 3 followers
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So if I use Store feature of Commerce to sell physical stuff, after upgrade to v5 I will lost that Store? Can't sell physical products anymore?
Last reply by Marc Stridgen, -
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In this morning's Wall Street Journal there is an article about the damage incurred by the cyberattack to United Health Group. Certainly, this is a US issue but cyberattacks can happen to everyone. What can we do, as both self-hosted licensees and what can Invision Community do for cloud customers to protect our databases? I realize Invision Community cannot be responsible for the safety and security of self-hosted licensees but perhaps the staff might offer a list of 'you should be doing' settings' or best practices. Has anyone been the receiver of a cyberattack? What hapapened? How did you recover? Were you forced to pay up?
Last reply by Jim M, -
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Hello, I run a forum in which the same subcategory names are repeated and only the main section name changes. Therefore, I would like to be able to set the URL with the entire structure. For example, address: https://forum.skodahome.cz/forum/27-podvozek/ And address: https://forum.skodahome.cz/forum/305-podvozek/ Or address: https://forum.skodahome.cz/forum/91-podvozek/ etc... It is then difficult for search engines to determine the exact url where to send the user because it does not know to which car model the query belongs. I would like a url like this: https://forum.skodahome.cz/skoda-octavia/podvozek/ https://forum.skodahome.cz/skoda-s…
Last reply by Jim M, -
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I tried everything but there is no way to create a new forum !?
Last reply by David N., -
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So I stumbled upon this in ACP, never seen it before but anyway I have 4000 pages of members who solved 1 count on 01/01/70 01:00 I was aged 5 and 3/4 back then which is several decades prior to the internet as we now know it or even IPB 🤣 I'm guessing it's just a default date, but I wondered if it has any relevance ?
Last reply by Marc Stridgen, -
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- 146 views
Hi I am looking on changing numbers on posts and statistics from 1k so they show example 1,000 is this possible to change? I can't find the option to change it unless I am overlooking
Last reply by Sonya*, -
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Hello, I want to start and engage Turnumenet every month, as the winner gets X amount of money as a prize. What is the best implementation for such a case? I need a simple and quick method to deposit money to a user in the end of each month. Do I need a commerce module for that? I am not offering anything for sale; the user does not have to give me money in any situation.
Last reply by Jim M, -
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Hello, I have completed all of the instructions listed on the website from the domain side to point at my forum. It says afterward to contact support. Is this the right spot to do so? If not, can someone please help me out? I am confused here on how to make this work.
Last reply by Jim M, -
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Hello, Is it possible for guests to vote in polls?
Last reply by Marc Stridgen, -
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Hi Invision crew I use Events with my community. I discovered that pics (green arrows) that are used for each event does not have "alt" tag valued. When I do an SEO audit of the Events pages, the score is not good and the first correction requested is to enhance the Alt tags When I look at the HTML code of the Events pages, I observe that the Alt tag is indeed provided for by the code, but is not valued. Do you have any idea on how to correctly populate these Alt tags, either automatically (eg: event title) or in a personalized way? THANKS !
Last reply by Marc Stridgen, -
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I've tested this multiple times after disabling all 3rd party apps and plugins. I still get an error when trying to filter by: System Log SELECT DISTINCT COUNT(DISTINCT core_members.member_id) FROM `core_members` LEFT JOIN `core_pfields_content` ON core_members.member_id=core_pfields_content.member_id WHERE core_members.allow_admin_mails=1 AND core_members.temp_ban=0 AND core_members.email!='' AND ( ! (`members_bitoptions` & 1 ) != 0 ) AND core_members.name <> '' AND nexus_purchases.ps_id IS NOT NULL IPS\Db\Exception: Unknown column 'nexus_purchases.ps_id' in 'where clause' (1054) #0 /home/site/public_html/system/Db/Select.php(388): IPS\_Db->pr…
Last reply by Marc Stridgen, -
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- 2 followers
- 10 replies
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Trojan:Script/Wacatac.B!ml That virus is real? I try to donwload a ips 3party app, my windows defender block that file... https://invisiondevs.com/files/file/24-post-donations/
Last reply by Marc Stridgen, -
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- 2 followers
- 4 replies
- 154 views
Hi, I currently have 2 themes on my forum. The default one and an IPS theme. But I would like only the IPS theme to be visible to users. But unfortunately at the bottom of the footer there is the "Theme" action and users can choose the default theme. Is this possible or not? Thank you in advance for your answers.
Last reply by Marc Stridgen, -
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- 2 followers
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- 175 views
After I approve the first post of a new member, when that post is a reply, I still see only that reply and not the full thread. The URL ends with ?queued_posts=1 and the only way I found to see the full thread is to remove ?queued_posts=1 from the URL and refresh the browser. Is there an easier way to see the approved comment in the context of the full thread?
Last reply by David N., -
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- 1 follower
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Before the marketplace went, I remember this free app called Portal. Is there a recent version available to this? Does the creator have his own site where I can download it from like other creators in the providers directory do?
Last reply by Mitsuru Miyata, -
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- 2 followers
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- 237 views
I've been trying to contact sales for at least 2 weeks now and haven't received any confirmation of them receiving my email or any response on the emails. The question I have is rather simple: I got an active license right now, it's for 1 community. I want to set up another community; do I have to drop another $500 into the sink and pay an additional $200 annually, or is it just the additional $200 annually since I've already purchased the whole package earlier? Hoping to get an answer this way, thanks in advance!
Last reply by Marc Stridgen, -
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- 2 followers
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- 309 views
We have set up a forum for our company, but the approval process takes much longer than anticipated. Paying for a forum that nobody uses yet is a little pointless, but we also don't want to lose the work that has been put into it so far (customization, user groups, rights etc.). Is there a way to set a forum to inactive so it cannot be accessed by anyone including the admins and pausing the payment, and then reactivate it two or three months later and resume payment without losing any of the data in between?
Last reply by Cookiedeluxe, -
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- 2 followers
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On the devsite, I tried creating an RSS Feed under System - Content Discover - RSS Feeds. In the new RSS Feed create section, under Content, there is a list to enable but nothing for Clubs. Is there a way to add Clubs to that Content list? Maybe that's too broad but Club topics, club events, and new club images? Thanks for any explanation of how to expand RSS Feed. On our live site, we use RSS feeds to send updates through Dlvr.it to our social media profiles.
Last reply by Marc Stridgen, -
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- 135 views
Hello I'm fairly new to all this on the Commerce side. Let's say I want to set up subscriptions to my existing users. Is there a way to stop this required info when they check out? This is for an Adult Site and of course, they don't need to fill this kind of info, it's just for them to buy a subscription and get access to a VIP area.
Last reply by asigno, -
- 1 follower
- 1 reply
- 152 views
Hi! Is there a way to remove the "Recent Profile Visitors" block from all accounts? I've been going through various settings in ACP, but so far have not been able to find a way to remove it from all. Thanks!
Last reply by teraßyte, -
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- 3 replies
- 271 views
I'm trying to create a button on my front page that leads to just the Online Events in the calendar. If I search for online events only, it brings up results -- but that link only seems to be good for a limited time. If I test the button the next day, all results are blank. How do I find a permanent link to the Online Events results only? Thanks!
Last reply by PinPics, -
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- 11 replies
- 361 views
Is there a default set of ranks and badges graphics and if so where in acp can I find them ?
Last reply by Jelly Belly™, -
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- 3 followers
- 5 replies
- 268 views
Hello, New here, I am currently on a trial account. When I try to view what the forum looks like, it tells me that I have been banned. I can access my dashboard and the system in the background but not view it. Also, is there any other way to contact support than here? Sales support emails do not respond ... Thanks,
Last reply by Joel R, -
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- 3 followers
- 3 replies
- 281 views
When it comes to pages I am lost. I am looking for an easy how-to video or website. Are there any easy how-to videos or help websites for pages?
Last reply by Marc Stridgen, -
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