Technical Problems
Run into an issue and need help from the Invision Community Team?
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If you are a self-hosted license holder, please go to client area and enter your access information so our staff can login to your AdminCP to diagnose problems. If you are on the Invision Community platform, we do not need any extra information.
Have you taken a look at our help guides? 📚 These guides cover a lot of common configuration options as well as how to set up a lot of external services such as Zapier.
Subforums
Problems related to your server or other classic, self-hosted edition issues.
- [4.7.19] Invalid value in QAPage?
- Last reply by Jim M,
22,920 topics in this forum
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- 1 reply
- 264 views
Hello, I've been hosting my community with these forums for about a week now and I'd like to know if there's any way to force log-in people with Steam or some kind of authentication method. I am well aware that we can use plug-ins/applications or add-ons like this Lavo's Steam Authentication option but I'd like to know if there's any way to enforce it. As of right now in log-in handlers, the default one for IPB is locked and set to default so there's no way from my understanding to edit it. If anyone has any clue or has experimented with this, I'd be more than pleased to read your response.
Last reply by good_live, -
- 1 reply
- 187 views
Hi all, I run a cloud-hosted forum, with the default URL being: forums.premed101.com I just installed the Chatbox app. Now, when my users enter forums.premed101.com for mobile or desktop, it goes immediately to the Chatbox app, rather than the main forums homepage. Does anyone know what setting I need to change to make forums.premed101.com go back to the main forums homepage? Similarly, when clicking on the main title bar, it goes to the Chatbox app, rather than the main forums homepage. Thanks! Ian
Last reply by Ian Wong, -
- 3 followers
- 1 reply
- 220 views
I have a club, which has created an events calendar. They have posted an event and it appears in the activity feeds. The club event is not listed in the main calendar (all), neither is it listed in the upcoming events feeds. How do I rectify this?
Last reply by Joel R, -
- 1 follower
- 2 replies
- 280 views
Hi there, some users asking me why their account is banned. But I don't have banned. Users report that sometimes they get the message "You do not have permission to view this site", next time they come they can use my site. I was looking for permissions in guest group but there's nothing changed since years. Do you have any idea what could be the problem?
Last reply by Claudia999, -
- 4 replies
- 365 views
I love the concept of the clubs and how they can work for our site. However, it causes confusion as we deal with a a lot of clubs and societies and our online 'clubs' would be distinct from physical clubs and societies. How can it be re-branded to 'Special Interest Groups' or similar?
Last reply by MikeChristopher, -
- 1 follower
- 1 reply
- 285 views
I would like the sidebar to scroll until there is nothing else to view within the sidebar, then hold its place. Right now there is just a ton of empty space as the users scroll to the bottom of topics. Is this possible? It would greatly increase the viewability of advertisements increasing revenue.
Last reply by Dagoss, -
- 1 follower
- 1 reply
- 248 views
I have had a few uploads to my server root directory with a random file that is a virus. not sure how this is being done.
Last reply by Sheffielder, -
- 3 followers
- 11 replies
- 399 views
Hello I want to add a icon ( http://fontawesome.io/icon/external-link/ ) to external links. Is it possible with custom.css? How to do it?
Last reply by pequeno, -
- 2 followers
- 8 replies
- 442 views
I am interested to have a subforum as a "database" with information for supplements, and I was wondering if I make a thread (for example) with all the information about CDP choline, how easily would be to compete with the second google result coming from a blog? https://www.braintropic.com/nootropics/cdp-choline/ I cannot understand why a blog whould rank higher than a well constructed forum page? If I make a page in the "articles" section in IPS?
Last reply by sweethoney, -
- 2 followers
- 2 replies
- 270 views
Hi, in Calendar (in 4.1) I can't have a sidebar – is that right or I don't find the correct setting only?
Last reply by RMweb, -
- 5 replies
- 325 views
Hello, I've done a lot of digging through old threads on here and on Google, but it seems none of the solutions are relevant anymore. I had done this on 4.1.x but since 4.2.x I can't for the life of me find where to hide the Group text in the post container. This is what I am talking about: Under the avatar on all posts, we have a custom group text for some of our admin/moderator ranks. If you notice above the image, it also says "Founder" - How do I remove that text from displaying on 4.2? For my mods, it says "Moderator" and so on right above the rank image. It's not in the same location in the custom HTML/CSS editor as it was on 4.1 Than…
Last reply by sweethoney, -
- 0 replies
- 202 views
call for brainstorm session say I have two themes T1 & T2 For all browsers in mobile / desktop tab view - theme 1 however when same user open the web view app it activates the theme 2
Last reply by Saurabh Jain, -
- 1 follower
- 3 replies
- 347 views
I cannot find where to set up a venue....this is simple, i think. But cannot find. Can someone help? Thanks. Brad
Last reply by BradTBP, -
- 0 replies
- 216 views
I have these items for sale where people by 1 - many of them. When someone makes an order and changes the the quantity to 8, I get 8 emails. It doesn't seem to happen on every purchase, yet all of the different products are copied from the original. It's not a big deal, as I use the Pay Pal log to deal with the orders. But does make finding things in Gmail really messy. JM
Last reply by socceronly, -
- 1 follower
- 2 replies
- 406 views
I am still running IPB 3.x and IPBHost has informed me I need to upgrade to 4.x. One of the current dealbreakers is that apparently IPB 4.x no longer supports display of primary and secondary group badges. A step backwards, sadly. I rely on this feature in 3.x to be able to show site donorship over the years (see attached image). How can I replicate this behavior in version 4.x? Thank you.
Last reply by Heavy Harmonies, -
- 0 replies
- 243 views
Hi, since the last updated, date doesn't work fine. It doesn't show YEAR... I found an error in the code, the symbol %s is missing at the end of the line in the key: _date_this_year_long I show you in a capture screen comparing with the other code above that is right... That error doesn't show the year in posts head... Same in the Activity Area... And same in the member profile, year doesn't appear there... Show you screen captures too... Any idea to fix that or you can fix in the next version????
Last reply by joseaguerrero, -
- 1 follower
- 3 replies
- 258 views
I'm gonna post this here until i'm told to submit a ticket, due to me not wanting to waste IPS time So when 4.2.2 came out i had the Gallery App uninstalled but still in the list of apps on my board Now i have found a reason to use the Gallery app, but after reinstalling it, it says 4.2, but shows a message that i cant run the app due to it not being updated, please see cliente area for Full Community Suite download?? But when i go to my client area here , there is no option anywhere for the full download........i am already running the latest version of 4.2.2 and i'm a Cloud Cliente Does anyone know how to get the app back working again, or where i n…
Last reply by Fierce God, -
- 1 follower
- 0 replies
- 217 views
I've got 13 pages of warnings that have each warning appearing 3 times from an issue when converting. What would be the easiest way yo clear all existing warnings?
Last reply by optrexnz, -
- 2 followers
- 7 replies
- 357 views
I've just installed 4.2.2 and have users complaining that they can't see the navigation FA icons. I can replicate it on my site using Opera Mini for android, but when I test it here it works. Same issue with IE I'm on a stock install with default theme so what is the difference?
Last reply by optrexnz, -
- 4 replies
- 333 views
Hi there, Quick question, i'm probably missing something but how do I REMOVE a downloads category?
Last reply by 24411yesahc, -
- 1 follower
- 0 replies
- 195 views
Hi all, In 4.2.2 you can insert a link to a Tweet and you get a nice card displaying the embedded tweet. However if you post a link to a Twitter profile page, it's just a standard, clickable URL. Is that by design or Twitter not providing it, or should there be a nice card visible showing the linked Twitter Profile?
Last reply by The Old Man, -
- 5 followers
- 20 replies
- 3k views
I filed a bug about this before, but it was closed, since it is working as intended, so I figured I could try to make my case in a topic instead (because I think the intended behaviour is silly) On my board I have both British and American members. The balance is probably around 50/50. Currently in IPS4 the date format is fixed to be "%x" and the locale can then be adjusted in the language pack. Because "%x" date format prints DD/MM/YYYY or MM/DD/YYYY depending on locale, if I want to please both the British and American members, I have to have 2 language packs installed (because the British will hate MM/DD/YYYY and Americans will hate DD/MM/YYYY) I would rather not have …
Last reply by Michel_72, -
- 1 follower
- 5 replies
- 472 views
Hi, Is there a way to configure the date format in the forum application ? (or in all apps) And is there a way to disable relative time formating ? This was possible in IPS 3 series Regards
Last reply by Michel_72, -
- 4 replies
- 279 views
Hi all, Could someone please let me know which file needs to be altered in order to change the functionality of the recent topics feed? Thanks in advance.
Last reply by Faqole, -
- 1 follower
- 3 replies
- 228 views
Hi, Here on our install when we click on "Edit" at any comment in a report (/modcp/reports) we get a "Page not found" error with the code "2C139/5". Is anyone else seeing the same issue? @Stuart Silvester? Thanks, Gabriel
Last reply by Daniel F,
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