Technical Problems
Run into an issue and need help from the Invision Community Team?
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If you are a self-hosted license holder, please go to client area and enter your access information so our staff can login to your AdminCP to diagnose problems. If you are on the Invision Community platform, we do not need any extra information.
Have you taken a look at our help guides? 📚 These guides cover a lot of common configuration options as well as how to set up a lot of external services such as Zapier.
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Classic self-hosted technical help
- 30.5k posts
- 6 followers
Problems related to your server or other classic, self-hosted edition issues.
22,544 topics in this forum
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- 2 followers
- 5 replies
- 236 views
When I try returning to the first page of the topics list, I am redirected back to origin page (with an appended '?'). Selecting any other page works correctly, this occurs in all forums (that I've tried), and within the default theme too. Examples: /#-forum-name/page/4/ => /#-forum-name/ => /#-forum-name/page/4/? /#-forum-name/page/4/ => /#-forum-name/page/2/ /#-forum-name/ => /#-forum-name/page/4/
Last reply by Marc Stridgen, -
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- 1 follower
- 3 replies
- 192 views
Hi everyone, Since I upgraded my forum in 4.7.16, I cannot access my board anymore. When accessing via the main url I get this error message a And when trying to access via Admin url, this one: Do you heva any idea where it could come from? Thank you in advance for your help
Last reply by teraßyte, -
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- 2 followers
- 10 replies
- 374 views
Hey there, I recently upgraded my community from an ancient 4.3 to the latest 4.7.16. Upgrade mostly went smoothly, with one exception: specifically, we're now unable to upload profile photos to S3 (this previously worked pre-upgrade). Other uploads work: image attachments to posts and cover photos work just fine and upload without issue. It's specifically profile photos that seem to have an issue. I've attempted to upload multiple gif, png and jpg images with essentially the same result: select a photo, it seems to get uploaded to the S3 bucket under monthly_YYYY_MM, but then upon pressing Continue the POST to /profile/<id>-<username>/photo/?ajaxValidate…
Last reply by Marc Stridgen, -
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- 2 followers
- 1 reply
- 172 views
I just updated my test forum and my live forum to 4.7.16. The test forum shows no compatibility problems at all but on my live forum it shows one app has a compatibility problem with PHP 8.1 which I am running. both forums are identical so kind of confusing. The app in question is working fine on both forums, so the question is...what happens if I click the "Fix It" button? Thanks
Last reply by Marc Stridgen, -
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- 4 followers
- 28 replies
- 870 views
Hello, We have been trying to enable “Zapier” in integrations, however we get an error code (see image1). We tried the suggested solution (image2), however we can’t get it to work. Is there maybe something we can do to fix this? Thanks in advance!
Last reply by Jim M, -
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- 1 reply
- 160 views
We are trying to remove the Classifieds 2.1.1 Application that is disabled since the Marketplace shut down. Unfortunately, the Uninstall option goes to a blank page and nothing is removed. Is there a process to remove Apps manually?
Last reply by Jim M, -
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- 2 followers
- 1 reply
- 187 views
Hello, I would like to inquire whether it is possible to obtain a license for my staging domain. I intend to use "stage.mydomain.com" for testing and upgrading new IPS Community versions before applying them to the live app. However, please note that the staging domain will not be live. Could you please provide a free-of-charge license for this purpose? My primary domain is "https://forum.pattaya-addicts.com/", and my staging domain will be "https://stageforum.pattaya-addicts.com/". Thank you.
Last reply by Ryan Ashbrook, -
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- 2 followers
- 6 replies
- 246 views
I upgraded my test board from 4.7.1.2 to 4.7.16 and during the night I am getting this fatal error email from my host and I am running PHP 8.1... Fatal error: The task was called with PHP version 7.3.33 while PHP 8.0.0 is required. in /home/casitafo/public_html/invboard4/applications/core/interface/task/task.php on line 39 So before I upgrade my live board I would like to get this resolved, so can somebody tell me what is going on? I suspect it has something to do with an application and not a plugin but which one? Thanks
Last reply by Marc Stridgen, -
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- 1 follower
- 3 replies
- 188 views
Hello, When I have a forum/subforum with XX pages and I press "next" to see the next page it give me nothing Also pressing on the number " page 2 " give's me a new page only in url, but the content do not change. I'm Using the last version of the board. I did disable all third party addon, etc but the problem still persists.
Last reply by n.karshev, -
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- 3 followers
- 11 replies
- 464 views
I'm not sure how it happened, but the same user was able to react twice to one of my posts here on this forum: You can see there are 2 Thanks reactions from the same user. I also received 2 separate inline notifications for it.
Last reply by rastafari, -
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- 2 followers
- 0 replies
- 185 views
Hello Team! We are encountering an issue with attaching OAuth 2.0 authorization through our service. We have added a new method within the "Login & Registration" section, specifying the following parameters: Grant Type: Authorization Code Client Authentication: HTTP Basic Endpoints: Authorization Endpoint: https://my-auth-service.com/oauth/authorize Token Endpoint: https://my-auth-service.com/oauth/token User Information Endpoint: https://my-auth-service.com/oauth/owner The authorization process proceeds correctly until a certain step. After filling out the form with data in our service, we are redirected to the page https://my-forum.com/oa…
Last reply by UNIGINE, -
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- 1 follower
- 1 reply
- 158 views
Here is a profile that uses a word in one of our word filters. It's a 4 letter word that starts with "s" and ends with "t". It appears that the word filter does not work in custom profile fields. Do you know if this is an oversight? Or is this an intentional design? Btw, none of us care about the s word in the profile, but we are wondering why the filter hasn't been applied. Thanks!
Last reply by Marc Stridgen, -
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- 2 replies
- 199 views
One of my members said there is a reaction limit. How do I make it unlimited?
Last reply by Odiss, -
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- 4 replies
- 166 views
Hello. Can someone send me to basic steps to properly uninstall the forum software on a wordpress site? (haven't used it in years) Thanks for any direction on this. Tom Bartels
Last reply by Jim M, -
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- 2 followers
- 4 replies
- 194 views
Setting up an education app with Commerce that collects from students and pays out teachers for lessons. Payments for lessons work as expected. When I try to test withdrawals for the teachers I get the below message. A configuration or server error has occurred 1X200/1 Authorization error occurred. I have the same PayPal Client ID and Secret password for Withdrawals and Payments ACP > Commerce > Settings > PayPal
Last reply by Stuart Silvester, -
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- 1 follower
- 2 replies
- 162 views
I accidentally made a lot of extra custom activity streams, because I didn't know where to use it and thought that it wasn't working and now I have 10 of them LOL. 🤣 I want to delete the ones I don't need but I don't see anywhere to delete them.
Last reply by Odiss, -
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- 2 followers
- 6 replies
- 359 views
Today I've tried to upgrade to latest, finally I was able to do but attachments are not longer shown. I've been investigating and the uplodaded attachments has an identifier, for example on the post the thumbnail is /monthly_2023_08/6.jpg.7fed07b5b1adbab6cb0b2641508a9db0.jpg and the larger version is /monthly_2023_08/6.jpg.7fed07b5b1adbab6cb0b2641508a9db0.jpg but the stored file is 6.jpg.0f2bf8f7491b270375555c70465e4f16.jpg for the thumbnail and the large version is large.6.jpg.a3c80479dee9db9b33784e2773f09993.jpg Now I cant show attachments. I've restored the previous site and the problem remains. I'm desperate, please help Best rega…
Last reply by rfcontreras, -
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- 2 followers
- 4 replies
- 177 views
I have about 4k images that need to be sorted into galleries, each with a unique title and metadata. When adding the images, I add about 20, modify the title and description for each, and then hit the submit all images button. About 50% of the time this action FAILS. Sometimes it adds only the first image, other times it uploads no images at all. I took note of image uploads in the past hour. Of the 26 attempted uploads, 11 failed. - The uploads seem to work for every other upload, but occasionally I will get 2 in a row to succeed (or 2 in a row to fail) - Number of images does not seem to matter, I have tried 25 images per upload, or 2 images per upload. …
Last reply by jbernard1973, -
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- 5 followers
- 8 replies
- 657 views
Hey, it seems Google Authenticator for MFA has stoped working, QR images for enrrollement are not properly being generated. It seems google has finally deprecated it and all querys to https://chart.googleapis.com/ are failing with a 404 error. Information: https://developers.google.com/chart/infographics/docs/qr_codes Post where it is recommended to switch to another API: https://support.google.com/docs/thread/251700701
Last reply by Stuart Silvester, -
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- 2 followers
- 5 replies
- 189 views
A user posted something 8... well now it's 9 minutes ago. When I click the username to go to the profile, it says he last visited 33 minutes ago.
Last reply by David N., -
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- 2 followers
- 1 reply
- 102 views
Hi Everyone, We are running on 4.7.15 version and purchased classifieds from bbcode.it. The classifieds page looks fine: https://www.singaporebikes.com/classifieds/ However, the same is not visible on home page (it used to be visible before). The configuration was active and not changed recently. Could you someone find attached screenshots and advise on fixing this issue please?
Last reply by Marc Stridgen, -
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- 4 replies
- 143 views
Hello, I'm trying to force Google 2FA auth to our forum users. However, I just noticed that the Google 2FA Setup QR Code image is broken now. How can I solve this issue? (I checked it on two different IPS forums, but it has the same results v4.7.4 and v4.7.12) I remembered that it had worked well before... People can add 2FA by manually typing code, but it is not good for user experience. When I check that image URL manually, its format is like below, but its page was not found with 404 error. https://chart.googleapis.com/chart?cht=qr&chs=200x200&chl=otpauth://totp/USEREMAIL@SOMETHINGEMAIL.com?secret=SECRECTCODE%26issuer=WEBSITE…
Last reply by Jipa331, -
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- 3 followers
- 29 replies
- 811 views
We started getting this error: "The link could not be embedded because that URL is not allowed" when attempting to post giphy links. We are not knowingly blocking any links. I've turned the integration on and off.
Last reply by Jim M, -
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- 6 replies
- 209 views
We all know it's coming - the day they will take over. I guess I told my Google Assistant to "shut" too many times, so in retaliation it blocked me from my website. BANNED You do not have permission to view this site. LIttle does the AI know I self host so I can access the database. I just don't know what to edit to remove my IP from the ban list. Please help! bio lives matter
Last reply by Jim M, -
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- 1 reply
- 88 views
Hello, i been trying to send some bulk mails to my users but seems like it doenst send anything not even to myself, it was working few months ago and if i use the "test email" it does work and im also receiving the community mails such as purchases, validations etc. just not bulk mails and there are no errors on the logs about it
Last reply by Jim M, -
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