Technical Problems
Run into an issue and need help from the Invision Community Team?
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If you are a self-hosted license holder, please go to client area and enter your access information so our staff can login to your AdminCP to diagnose problems. If you are on the Invision Community platform, we do not need any extra information.
Have you taken a look at our help guides? 📚 These guides cover a lot of common configuration options as well as how to set up a lot of external services such as Zapier.
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Classic self-hosted technical help
- 30.5k posts
- 6 followers
Problems related to your server or other classic, self-hosted edition issues.
- HEAD requests adding LOAD, Can This Be Cached?
- Last reply by tforums,
22,540 topics in this forum
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- 2 followers
- 6 replies
- 281 views
The Contact Us-form that is accessible using the link in the footer doesn't show the senders email address. When I receive an email from guests who are using the contact form the "sender" is my own admin email address. So I can never reply back as I don't know their email address. How can I fix this?
Last reply by Bauforum24, -
- 0 replies
- 131 views
I want to add a profile field country I cannot see the same in profile type Do i need to add a list of countries manually
Last reply by Saurabh Jain, -
- 0 replies
- 151 views
I made a custom profile field for members location how would you add this to the users pane when you hover over username?.
Last reply by cane_cc72, -
- 5 replies
- 229 views
Under profile pic it has the text name of user group so say its Admin and then you add a group rank image now you have the text "Admin" with a rank image under it that has Admin kinda looks tacky or defeats the purpose of the group rank image is there away to not display the group text name and just the group image?
Last reply by cane_cc72, -
- 2 replies
- 173 views
Using latest IPB4, not sure if this is a bug or am I doing something wrong but..selecting a member moderate specific moderators (under Members - Moderators) does nothing really - that member can still moderate ALL forums? Is there anything perhaps I am not doing properly? Thanks.
Last reply by Breadfan, -
- 9 replies
- 229 views
I have an OFFLINE WAMP stack and wish to use IPB locally to play around with things. I am doing this instead of playing with things on my live site. Surely this is allowed for development purposes but I can't get it to install since it's OFFLINE and as a result cannot verify the Licence key. anyone know how to make this work?
Last reply by Dean_, -
- 2 replies
- 200 views
i have a board onthebleachers.invisionzone.com that i recently have been working on.. tongiht i bought the domain onthebleachers.com and i am having SERIOUS trouble connecting them. please, someone lend a hand and help me out thanks
Last reply by Robert Marschall_56198, -
- 1 follower
- 7 replies
- 290 views
Hello, I am having an issue with a block in the pages app. for some reason I cannot remove the forum statistics block. It is on every page I create by default. After I delete the block and press finish editing it is gone, but when I refresh it is still there. I've used the built in support tool in the ACP which cleared the cache and generated a new theme. None of this worked. Is anyone else experiencing this, or is there a way to fix it? Thanks!
Last reply by Andy Hodges, -
- 1 follower
- 1 reply
- 187 views
Hey! So I accidentally flagged a user as spam a while ago and while I fixed it now, it seemed to have hidden all of his topics and posts. I managed to solve unhiding all of the topics including all of his posts but for some reason, the first posts of every topic he has made is still hidden with no real option to unhide them! Is this a known bug of IPS4? Have I missed something? I see the posts as hidden in the ModCP under Hidden Posts and I can select the posts but I cannnot do anything with them, not unhide but also not hide! I can only edit the post... Thanks for any help!
Last reply by Robert Angle, -
- 0 replies
- 142 views
I've noticed that when linking the website to facebook it shows up as "test forum". Am I missing it in the Admin Panel? I've looked under every link, I swear. Any advice?
Last reply by GREGORY DEANE, -
- 4 followers
- 2 replies
- 162 views
Anyone else not seeing the sidebar block Calendar -> Upcoming Events after 4.18 update?
Last reply by Loren, -
- 1 follower
- 2 replies
- 187 views
If someone could point me in the right direction to finding this plugin or of block template that would be great as i cant find it anywhere for IPB 4 and i have seen it on a few sites now and it would be great if i could use it too. Thanks
Last reply by TAMAN, -
- 1 reply
- 246 views
I recently enabled a plugin that was already installed on my boards and it crashed my server, the server is back up and running now but my forums are still inaccessible, is there a way i can disable the plugin via ftp? If not where can i locate the logs to show what actually went wrong. Thanks.
Last reply by Ahmad E., -
- 5 replies
- 180 views
Hi I have had reports back saying on the iphone the forums are only half the screen width on the mobile template, its fine on android and windows mobile, is this a known issue?
Last reply by karld, -
- 0 replies
- 144 views
A report made of current active user ABC is showing up as a report made of long-inactive user XYZ. Several other reports are showing the same where whoever's content was reported, that person's username is suddenly showing as the username of different inactive users. The only thing ALL of these have in common is that they share the IP 127.0.0.1. When I use the IP tool, many active users and so many more inactive users show up under that IP address. Is this a glitch? Is there a way to rectify this on my own or should I elevate to IP support?
Last reply by denmnyc, -
- 1 follower
- 0 replies
- 163 views
Hi, I've setup a number profile field for my users and have different problems with member search: Setting the field as read-only (disable "Member can edit value"), then member search for a specific field value does not work anymore, instead all members matching the display name are found Hiding the profile field (disable "Show publicly on member's profile") still shows the field on the member search for each user, although only the staff can see the field in the profile Are these problems a bug or by design (I've tested version 4.1.8)? My purpose is to add a hidden profile field to each user (used for licensing information), which can only be modifie…
Last reply by Stefan Werner, -
- 1 reply
- 211 views
Hey currently i try to set Advertisements per forum "group", but this seem to be not possible (only via user groups) is this correct? Is there a work around?
Last reply by Maxim Bondar, -
- 1 follower
- 2 replies
- 167 views
Where can I find background task in the setting? I found it before but forgot it location and can't find it again.
Last reply by ZakRhyno, -
- 2 replies
- 198 views
How can I add Scotland and Wales into Geolocation?
Last reply by Mark, -
- 2 followers
- 0 replies
- 144 views
I want to run special graphic only on homepage section with wysiwyg block and below code is not working. {advertisement="KEY"}
Last reply by Gauravk, -
- 2 replies
- 137 views
How come in order to get a RSS feed posted in my forums... I have to constantly click the 'Update' feed button in order to get it imported. Are you guys planning to bring back the 'automatic refresh' option like we had in IPB3?
Last reply by rookiegirl, -
- 3 replies
- 180 views
I have a problem when creating a new album in gallery. After adding the description there is chance to add an attachment. So I try to upload ( attach) an image which I've needed to resize (it seems iphone creates images mega pixels large which doesnt help in the process) and it says "there is a problem uploading this image" with no indication what the problem might be which would help. Any ideas please?
Last reply by Jpeg, -
- 1 follower
- 7 replies
- 324 views
Hi, we dont find where to disable PM on our IPB4, we find only some options to limit the number/quotta but we cant put 0 for example, any idea how to disable PMs ?
Last reply by TheSonic, -
- 0 replies
- 128 views
Anyone know how to get the blog posts to display the full image/video?
Last reply by GREGORY DEANE, -
- 2 replies
- 282 views
Dear all When I try to place this block on my index page, it doesn't work. There is an error message which is obscured by the edit & block name labels, but from what I can see it needs configuring. Any suggestions please? Many thanks Bill
Last reply by SammyS,
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