Technical Problems
Run into an issue and need help from the Invision Community Team?
Please remember that all topics are public so never share any sensitive information such as passwords, email addresses, API keys, etc.
If you are a self-hosted license holder, please go to client area and enter your access information so our staff can login to your AdminCP to diagnose problems. If you are on the Invision Community platform, we do not need any extra information.
Have you taken a look at our help guides? 📚 These guides cover a lot of common configuration options as well as how to set up a lot of external services such as Zapier.
Subforums
Classic self-hosted technical help
- 30.2k posts
- 6 followers
Problems related to your server or other classic, self-hosted edition issues.
- Adjusting search to allow 2 character search terms
- Last reply by zenzoidman,
22,468 topics in this forum
-
- 2 replies
- 180 views
Since we have upgraded to the latest version of IPB, we have had some issues, but the main one is that our board cannot send emails, either via PHP, SMTP or SparkPost. When sending out a Test Email this is the following error returned. Is this a known issue or has someone else come across this? Thanks in advance.
Last reply by SaltyBart, -
- 2 followers
- 1 reply
- 156 views
Hi, Since announcements with group permissions is not going to happen, I'm looking for a different way to encourage my guests to sign up / actually make them understand that they need to sign up in order to post replies / new topics. Right now when a guest is viewing the forum, he does not have any "new topic" / "post reply" buttons - at all! If he wants to ask a question, he needs to realize by himself - with no help at all from our side - that he needs to first sign up. This is causing our participation rate to be much lower than it could be, simply because guests don't see any button that will encourage them to participate. Best solution IMO wou…
Last reply by Nathan Explosion, -
- 0 replies
- 145 views
any time I post a link from my forum to facebook, I get the following message next to the image " You currently have javascript disabled " and no text from the page I'm sharing. This has been going on for a long time. I just had my site upgraded to the latest version, and it still happens. how to I fix this? the site is www.kiltsrock.com thanks, KT
Last reply by KiltsRock.com, -
- 5 replies
- 215 views
Hey folks. I need some help with something. I have a moderator trying to upload a podcast to the site. He has no limitations on upload file size and I have my upload limits for the server set to 300M through my PHP.ini file. The upload reaches about 99% and then he gets a -200 error and the upload fails. I'm attaching a screen shot. We would very much like to host our podcasts on our own server but can't with this issue.
Last reply by omgenghis, -
- 1 follower
- 4 replies
- 141 views
There's a notification box (black/dark background with light text) that appears from the header or footer and slides out when new content you've followed posted. Where can I find the CSS class (in Templates) that controls it?
Last reply by GrooveOnBeat, -
- 1 follower
- 6 replies
- 387 views
I am not an IT guy. What does this mean and how do I fix it?
Last reply by TDBF, -
- 2 replies
- 137 views
Hello, We have probably 150+ people coming to our chat a day getting the error -- You don't have permission for that! -- I'd lke to change the error on that page to -- Sorry, you must REGISTER in order to utilize our Chat rooms! Register today! How can I customize that particular error page? Thanks, BostonBob
Last reply by BostonBob, -
- 0 replies
- 148 views
Evening When I view the board index as a regular user I see If I copy the regular user group to new group I get Ok so i may have fiddled initially with the theme,css of the revised theme to move the search bar and the user nav bar about but I created 5 groups that work this way months ago - Only today I have tried to create a new group and the later is what I get Any offers? Regards
Last reply by EOMA, -
- 1 reply
- 170 views
How would I make the lines closer together?
Last reply by Rhett, -
- 0 replies
- 160 views
Currently across the forum in profile / hovercard / members page is it like this - May 19, 2005 I want the format to be like this - 19 May, 2005 How do I achieve this?
Last reply by marklcfc, -
- 1 follower
- 1 reply
- 148 views
Is there any way to mass update existing members' Notification settings? And is there a way to mass update "Automatically follow new content I post" settings for members?
Last reply by Damien Symonds, -
- 0 replies
- 134 views
Is there any way to stop the page name in the breadcrumb becoming a link? Sometimes the link is an incorrect page by itself.
Last reply by marklcfc, -
- 1 follower
- 16 replies
- 603 views
Alright, so I've noticed latest topics functions a little weird. I have a topics block above my forums configured to pull from my news forums. This works as I'd like. When a user makes a reply to any of them, it says the time / date that they posted and their username / avatar in the topics feed. However I have a 2nd topics feed on my sidebar, and it acts differently. When a new user makes a reply, it instead shows the original poster's time / date and username / avatar. I've had a few users complain to me about this and honestly it doesn't make sense. Why does the full-width latest topics function differently than the sidebar latest topics? It's the same block.…
Last reply by pequeno, -
- 0 replies
- 114 views
I've been contacted regarding this, it is happening on default theme too. I've been told it's every topic. This along with verticle thread titles is making a very frustrating upgrade
Last reply by marklcfc, -
- 0 replies
- 144 views
Does anyone use the sparkpost API? In the past I could see the subject and what they clicked on under Message Events in Sparkpost reports (such as unsub). However, now, I can only see the following: Timestamp, Event, Campaign, Friendly From, Recipient, Message ID Not sure if this is something on the sparkpost side or the API side? I also used SMTP in the past, so maybe that has additional reporting options over the API? Thanks
Last reply by The Honor Empire, -
- 2 replies
- 166 views
If I make a backup of the entire home directory, is the IPS database included somewhere in there (if so, where?) or do I need to back it up separately?
Last reply by AndyF, -
- 0 replies
- 140 views
I have editor set as one line for pressing enter button. On tapatalk I don't believe this is having effect, the gaps are too large. Normal post gaps look like this post.
Last reply by marklcfc, -
- 1 reply
- 172 views
As an admin I can't delete from the approval queue, what setting am I missing here?
Last reply by Daniel F, -
- 0 replies
- 136 views
I would like to add a custom tool bar button that pops out like the Emoticon button which contains the code in the embed box at the bottom of this link http://www.pokerhandreplays.com/converter-embed.php I haven't managed to accomplish this with the "Add Button" feature under Toolbars in the admin cp. Any help would be highly appreciated, Regards ManuG
Last reply by ManuG, -
- 1 follower
- 4 replies
- 241 views
I have an issue that I think only affects iOS devices. Our server and usergroup are set to allow 10meg attachments, and I can upload these via Chrome desktop and Chrome android just fine. However, iOS users are occasionally encountering an error: There was a problem processing the uploaded file. 200 This doesn't affect every image, nor does the size of the attachment seem to matter. Known affected devices are: iPhone 6, latest iOS 9, Safari. Multiple users are affected, but I do not know their specific iOS configuration. Affects both wifi and cellular data transfers. Anyone else encountering this? I've asked users to disable any OS level ad blockers, and we chec…
Last reply by Day_, -
- 0 replies
- 156 views
Hi, When user is banned on site how to change that message what i want?
Last reply by Gustas Diksa, -
- 2 replies
- 134 views
Hello, As an admin, I'm trying to mark this question as answered -- however I only have up and down options. What am I missing here? Thanks, BostonBob
Last reply by BostonBob, -
- 0 replies
- 126 views
Any idea what would cause this (on a tablet in this case). When clicking quote nothing happens and he has to scroll down to the editor, where he finds attachment stuck on loading.
Last reply by marklcfc, -
- 1 follower
- 7 replies
- 216 views
How can I remove the light border from around my members profile photos / avatars. As this spoils the avatars!! In the image below you can see the borders around the Middlesbrough Crest.
Last reply by boro_boy, -
- 1 follower
- 2 replies
- 143 views
Morning, I'm in the process of building my site and decided to purchase IP.Gallery and IP.Nexus. Downloaded the ful package from my client area, upload it in the normal way and then installed it. However, in the Applications page, it shows that both packages are there but it says they are out of date (even though the version numbers all match that of the board). It's telling me the application is locked and can't be enabled until it's updated. I can access some fo the features/options but I'm unable to edit the permissions. Is this a known bug or am I missing something?
Last reply by All Cars Online,