Help & Support
Run into an issue and need help from the Invision Community Team?
Please remember that all topics are public so never share any sensitive information such as passwords, email addresses, API keys, etc.
If you are a self-hosted license holder, please go to client area and enter your access information so our staff can login to your AdminCP to diagnose problems. If you are on the Invision Community platform, we do not need any extra information.
Have you taken a look at our help guides? 📚 These guides cover a lot of common configuration options as well as how to set up a lot of external services such as Zapier, Facebook and Twitter.
17,307 topics in this forum
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- 2 followers
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Hi there, I received a notification that an invoice would soon be due. Owing to the price increases and the fact that I still hadn't got around after several years to making use of the Forums application on that license, I decided to ask for it to be removed. Not doing a good job of navigating the client area to find a way of relaying that message, I sent it to Sales, since Technical Support wasn't an option, and I didn't consider that a public-facing forum was the appropriate place to quote license numbers. Having not received any acknowledgement, I've simply removed my card details to prevent getting charged for an app I've asked to be removed, with the knock-on ef…
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Last reply by Marc Stridgen, -
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- 3 followers
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If I sell one item, the cost of shipping in Canada could range from $8.60 to $30 for same item based on location. For this EasyPost is fantastic and works great. But if they buy 3 of those items say, that $8.60 is suddenly $22 in real world shipping costs. So I would lose $13.40 on that transaction because the shipping stays at $8.60 I could do a manual pricing in the system, then apply EasyPost manually, but the difference in shipping costs the 8 to 30 kills that right off the bat. The dynamic pricing on the shipping is amazing, it works great. But is there any way to adjust it so it reflects the cart?
Last reply by Marc Stridgen, -
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Upgrading from v4.4.10 to v.4.6.9 w/ MySQL 8 for DB. All tables are InnoDB w/ utf8mb4_unicode_ci engine. Stuck with the error shown in the attached screenshots. How can I resolve and complete the upgrade? Also included MySQL table status and status output for reference. NOTE: I would open a support ticket, but the Client Area says Email support expired 5 days ago, but our license is through June 2022. We seem to have no easy way to remedy this either. mysql_table_status.txt
Last reply by Marc Stridgen, -
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- 1 follower
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I can not change the default theme to my new dark theme and people are seeing things different then I am. I have selected all of the member groups and made the new theme the default. I've even deselected the old default theme. Please help? https://forum.orioleshangout.com/forums/
Last reply by Marc Stridgen, -
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- 2 followers
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I am pretty sure this did worked before, but now, on a mobile, when I open the menu, the menu is completely to the right out of screen, and you need to scroll to see it. This is when I clicked the hamburger menu, it opens right of the screen and is very annoying. And you need to scroll right to see it: Can I do something about this issue?
Last reply by dutchsnowden, -
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- 3 followers
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Hi everyone. I put in a request to have a mobile app done via the AdminCP but it's been over a year and nothing has happened. When can I expect my forum to show up on the app?
Last reply by Randy Calvert, -
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Hi, This was a solved bug, but it seems it also cames back... ( @Matt ?) I've at least one user where a badge has not been awarded when purchasing a subscription... I can provide the user through PM... Thankyou for your attention and best regards, D
Last reply by Dexter_X, -
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Hello. I would appreciate if someone can help me fix this. Some of my members mentioned that on mobile interface sometimes they see image urls instead of the actual images being embedded within the post. Please see the attached screenshot and this example url https://www.enotalone.com/topic/382979-what-is-the-weather-right-now-in-your-citytownvillage-part-2/page/29/ So on desktop, android everything works perfectly fine and fails on chrome, safari in iOS. I suspect this might be due to wrong Cloudflare configuration. If so can someone tell me what feature, setting in Cloudflare causes this? Thank you.
Last reply by Jim M, -
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- 2 followers
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When having ACP in dark mode, the editor background is displayed in dark mode too, that makes editing nearly impossible, as black text, etc is barely visible.
Last reply by Jim M, -
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Hello, I've noticed something strange when creating new Clubs. I have a test site and a production site, both of which are running IPB 4.6.9. When I create a Club on my test site there's an option to automatically create Club features as per the menu below: However, this is missing from the Club creation menu on my production site. As I mentioned, both are running the same version of IPB, and disabling all customisations on my production site doesn't resolve this. Is there some setting I'm missing? Thanks!
Last reply by LiquidFractal, -
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- 3 followers
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Hello, I just recently renewed my subscription to the forums, and I'm unable to create a support ticket. This is what it says: As for my support issue, what are my options for this issue: I have my website CMS which relies on PHP 7.1 and cannot be upgraded to PHP 7.2 or higher, which means I can't use Invision Power Board. Is there a version I can download that has support for PHP 7.1? Thanks!
Last reply by Stuart Silvester, -
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Hi Could you please refund Rzak their payment for the following resource, and remove them as a purchaser of the application? https://invisioncommunity.com/files/file/9975-ne-display-my-badges/ Thanks NE
Last reply by Nathan Explosion, -
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Hello, I was attempting to adjust our "Admin" user profile to a more appropriate email, and I am not too sure what happened but now none of my admins can log into AdminCP. I am truly at a loss here and trying to figure out what courses of action I may have.
Last reply by Jim M, -
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Hi, We've had a number of users report that they are not receiving automated badges based on their activity. For example, users are set to receive a badge when they gain their first follower and for whatever reason, that automated rule is not being triggered. Nothing has been changed in our admin backend and everything about the rule and badge looks completely fine. Is this a known issue? Liam
Last reply by Marc Stridgen, -
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- 1 follower
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Dear All, Since latest update to version 4.6.9 we have noticed problems with page indexing in google. I see in google console that - since 15 December just right after upgrade - 158 pages were blocked due to robots file. At the beginning we ignore that but recently received next notification that page indexed with no content... Then I started to look for a problem and in logs in CP I have found board started to generate system log file with some errors after update as you can see below. All logs contain same error. Thanks in advance.
Last reply by Marc Stridgen, -
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by L00PING-
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- 26 replies
- 276 views
Hello I have an error message that appears on our forum [[Template forums/front/index/forumRow is throwing an error. This theme may be out of date. Run the support tool in the AdminCP to restore the default theme.]] everything is correct with the themes. What should I do to stop seeing this message?
Last reply by Marc Stridgen, -
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Hi, At the moment can not access the site as well the admincp with this error for the admincp link: "Template core/admin/global/globalTemplate is throwing an error. This theme may be out of date. Run the support tool in the AdminCP to restore the default theme." The problem while I was installing a plugin my internet had a proble, Thanks in advance. Regards
Last reply by abobader, -
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Scenario: In Gallery, an album is owned by MEMBER1. If that album is set to allow others to upload, any files uploaded by someone else show up in the activity stream as being added by MEMBER1. Steps to Reproduce: Create an album. In the album preferences, set "Submissions" to "Anyone can submit to this album". Upload an image into the album. (Note the user that owns that album and that first image) Confirm in the activity stream the ownership. (It will correctly report MEMBER1.) Login with a different account (MEMBER2). Upload an image into the album created earlier (owned by MEMBER1). Confirm the image is owned by MEMBE…
Last reply by Marc Stridgen, -
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- 2 followers
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Had some people abusing, and I believe they took my administrator away. I still have access to admin and mod CP, but all the permissions are not there. I have been looking for days to find a way to give myself full admin cp perms through phpmyadmin or FTP. Cannot find anything, out of options.
Last reply by Marc Stridgen, -
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- 2 followers
- 3 replies
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Please make this simply by one click.
Last reply by Marc Stridgen, -
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Hello, 🙂 Is there an option to edit a poll's title ? I only found "Close the poll"... It seems like there is nothing to edit the poll's title. Thank you. 🙂 EDIT : sorry, I found the answer just when posting this topic... You edit the first post and you need to clic on the "Poll" tab, just under "Edit topic", at the top...
Last reply by Marc Stridgen, -
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- 3 followers
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Updated a forum to 4.6.9 yesterday, and at the same time updated Elastic to the highest supported version - 7.16.3. Woke up to lots of these errors in the log caused by a stream periodically fetched as RSS. [error] => Array ( [root_cause] => Array ( [0] => Array ( [type] => x_content_parse_exception [reason] => [1:8714] [bool] failed to parse field [should] ) ) [type] => x_content_parse_exception [reason] => [1:8714] [bool] failed to pars…
Last reply by Marc Stridgen, -
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by Mason Grey-
- 1 follower
- 11 replies
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Last reply by Marc Stridgen, -
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How can I check error logs and see what was this about? I run manually the task and I could see no errors and it completed succesfully...
Last reply by Marc Stridgen, -
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- 4 followers
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I have several older plugins that still work just fine on 4.6.9 but in the plugins "directory" in the ACP they all say "Marketplace" but when clicking on the marketplace link (which they originally came from) they show an error not compatible with this version of IPS (which I know they are). How can I change the marketplace link to "Custom"? Thanks
Last reply by Marc Stridgen, -
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