Help & Support
Run into an issue and need help from the Invision Community Team?
Please remember that all topics are public so never share any sensitive information such as passwords, email addresses, API keys, etc.
If you are a self-hosted license holder, please go to client area and enter your access information so our staff can login to your AdminCP to diagnose problems. If you are on the Invision Community platform, we do not need any extra information.
Have you taken a look at our help guides? 📚 These guides cover a lot of common configuration options as well as how to set up a lot of external services such as Zapier.
20,899 topics in this forum
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I'm not sure since when, probably since a recent version, when loading my site I've noticed intermittent large server response delays for the first byte. The period of these delays requests is about 6 minutes, sometimes 10-12 minutes. With such a delay, I half-hear a server response after a second and a half, and sometimes, but less often, more than 10 seconds. Typical first byte time for my site is in the 20-80 millisecond range. I checked a lot of things but didn't find a solution. I asked my host support for assistance, and they were able to record one such delaying request. What's impressive - in one minute this request sent 268 requests to your server https:/…
Last reply by Randy Calvert, -
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- 2 followers
- 12 replies
- 145 views
Hello everyone my ipb board says its not secure anyone give me tips how to correct that please and ty
Last reply by brandon forquer, -
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Upgrade Error with corrupt ultraviocore_theme_templates and Incorrect Key File error message 1 2
by annedi-
- 1 follower
- 30 replies
- 508 views
I switched to PHP 8.0 and initiated the upgrade. Something went wrong and now there is a corrupt database table ultraviocore_theme_templates. This table also generates the error message incorrect key file for table 'ultravioletcore_theme_templates'. Selecting that table and running repair table fails. What do I do now?
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Last reply by Marc Stridgen, -
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- 1 follower
- 4 replies
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Good Afternoon I was hoping someone could tell me how i make my portal the first page my people see instead of the foums page. im using 4.7 ipb
Last reply by Marc Stridgen, -
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Hi how are you everyone ? I have an small doubt, Recently I remove my complete member list on my community, but the new members start with ID high example: ID for first member is == 1 right ? On old list have 632 members, I need restart ID for start == 2,3,4,5,6,7,8..... Is possible release this ? without reinstall complete community ?
Last reply by Marc Stridgen, -
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Starting the process to rebuild achievements from ACP throws an error rebuilding a gallery album as promoted content. The issue specifically happens in the file /applications/core/extensions/core/AchievementAction/ContentPromotion.php inside the function rebuildRow() on lines 249-255: case 'core_social_promote': $promote = \IPS\core\Promote::load( $row['promote_id'] ); $promote->object()->author()->achievementAction( 'core', 'ContentPromotion', [ 'content' => $promote->object(), 'promotype' => 'promote' ] ); break; The problem in the code above is that when it hits a gallery album entry, which is a node, it tries t…
Last reply by Marc Stridgen, -
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- 2 followers
- 7 replies
- 79 views
It might be there, but I don't know where. Is there a way to search for a specific member? For example, if I am looking for AnnetteC, is there a way to find that member's profile (so I can see her gallery for example, and more)?
Last reply by Carole Asselin, -
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Is there a way to prevent a single member from posting on a designated topic, but allowed otherwise post on others? I have a member that continues to post inappropriate things on a particular topic, but is otherwise fine. I'd like to block him from that topic only. Is that possible? If so, how?
Last reply by Jim M, -
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- 2 followers
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- 165 views
Hi I need help configuring the mail for my ingoing/outgoing mails. I have a working mailbox i have created in a separate domain from my form - this mailbox is working fine and can send and receive mail from everywhere. Trying to attach this mailbox to my forum, but I am missing something because i am getting this error: (I am using the password that i log into the mailbox). Maybe my mail box doesn't configure properly?
Last reply by Jim M, -
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- 3 followers
- 11 replies
- 299 views
I don't follow this user, neither that forum, so why did I receive this notification? 🤷🏻♂️
Last reply by Gary, -
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Customer upgraded their subscription from a monthly to yearly, but the expiration date is still showing for the monthly. Are they going to get charged again when the expire date is reached? Is having it set to "Difference between the renewal prices pro rata." for upgrades/downgrades the reason? ver 4.7.4 Thanks
Last reply by Jim M, -
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- 2 followers
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- 70 views
Although I allow my members to create Member galleries, there are some images that are posted in different categories (sub-galleries). Is there a way to filter or search to see all the images from MemberA or MemberB without having to go through 20 different categories?
Last reply by Jim M, -
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- 1 follower
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Hi, 1. Is there a way to unpublish content on a predefined date? I want this for downloads. I need a date input field (like scheduled publish ) where I can select the date, when the file will be unpublished. 2. Can I add a custom field in download that only logged-in user can see.
Last reply by Jim M, -
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- 4 followers
- 21 replies
- 289 views
Hi, This my live site. Task locked and when unlock it and try to run it I got this error: Sorry, we could not find that! 2C124/7 There was an issue running this task, please refer to the system log for further information. TECHNICAL DETAILS IPS\Http\Request\CurlException: https://wns2-db5p.notify.windows.com/w/?token=BQYAAAD52hXkw6ZB3x59B%2fHvJYRbUYQjbyAoS6%2bnKWJAxwsAgIGv7OoROw0Vk%2b89V6rhXqrRjhWuGGl4bCbt46tODGYA8yOWoTkbRlGuspa%2bSS9oFYYvlPziMfTzc6%2fQSHKprDjjAInuFE8Kt%2fXVkyWu5E%2bl65Z8QlPpcSoPMsekvO10IKNiMx9tTjBNJBIWmlYOZo5UNiLrM7irgL3InoPDIpgQf83Xrljk%2foH%2fQOQ6OhpajBdj2PN1LvBU32RyoVHoi1HqI41Gu9FFUh4owgLUTdLqh8CniZtzuPBlONnPtqHAvQjqihz%2bznjy5xRHs6m7k2Q%…
Last reply by Ryan Ashbrook, -
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- 2 followers
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- 88 views
On my forum when viewing a topic where there are several pages of the topic when clicking on the next page or even page number it always goes to the bottom of the next page? Why is this happening? Does the same on the default IPS theme also. Does not happen here so must be a setting somewhere? Thanks for any help with this
Last reply by Genestoy, -
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- 1 follower
- 1 reply
- 57 views
Hello, I've noticed that in some topics the statistics arent showing properly. I've attatched two screenshots of how it should and shouldnt look like. Not sure if thats the reason, but the topics where its not showing well were recently brought back from the archives. What might be the problem?
Last reply by Marc Stridgen, -
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- 5 followers
- 15 replies
- 358 views
Hello we encounter a rather strange behavior with the "Who's online" widget. It usually shows a hovercard for the online members. this seems to always work when using the english translation. when switching to the german language pack (from invisionfocus, from the marketplace), the usernames sometimes are not rendered as links and don't show that hovercard: English as expected: German as expected: Germ, rendered without the links / hovercard: Also the html does not contain any links. But weirdly the current user ("wm") is not even in the html list. Good variant: Weird variant (no hovercard lin…
Last reply by Marc Stridgen, -
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- 2 followers
- 7 replies
- 105 views
One of my members just reported getting 403 errors when accessing the site. How can I resolve this? Thanks!
Last reply by Marc Stridgen, -
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- 2 followers
- 1 reply
- 62 views
I just received an email that invoice of add-ons renewal payed from my balance without any option to cancel it or notice some period before the payment with option to cancel it. What to do now? I want a refund for that...
Last reply by Marc Stridgen, -
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- 2 followers
- 7 replies
- 174 views
I was checking the ACP this morning and notice it's warning about repeating log entries. They all appear to be exceptions thrown at the login page but I have no idea what they're referring to or what this is trying to tell me. Error: Call to a member function rfc3339() on null (0) #0 /home/**********/public_html/applications/core/extensions/core/MemberSync/System.php(426): IPS\_Member->apiOutput() #1 /home/**********/public_html/system/Member/Member.php(4030): IPS\core\extensions\core\MemberSync\_System->onProfileUpdate() #2 /home/**********/public_html/system/Member/Member.php(442): IPS\_Member->memberSync() #3 /home/**********/public_html/system/DateT…
Last reply by Marc Stridgen, -
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- 1 follower
- 2 replies
- 82 views
Hello, I reviewed cron and other changes, can't find a reason why most of tasks got stuck OR execute extremely slow, abnormally. When trying to get run them manually I get this https://wns2-bl2p.notify.windows.com/w/?token={token_here} Could not resolve host: wns2-bl2p.notify.windows.com Any clue what is it?
Last reply by Marc Stridgen, -
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- 1 follower
- 5 replies
- 110 views
For some reason, I'm rebuilding a download area for custom vehicle tune files for my members. I want to have my custom fields displayed in the forum post. So when I'm in AdminCP and select to turn on the Include field in Topics> switch to ON. Somewhere down the line it's not saving or something because it will revert back to being off and not display the custom field for my forum post. Is there something I'm not getting right?
Last reply by Mopar1973Man, -
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- 1 follower
- 15 replies
- 243 views
I recently did update from ips platform 4.6 to 4.7 and php from 7.4 to 8.0 and I started to have a lot of errori. such as if I install plugins in the store I block manager block. respectively Donate sidebar and group legend I block the manager block. I found plugins similar to these but I do not go any in the link below I will leave a video with error from the manager block I encounter these errors for some time and do not know how I could solve it Dangerous PHP enabled features Certain features are enabled on your server that have the potential to cause serious damage to your community or server. If you're in a shared environment, some of these fea…
Last reply by Jim M, -
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- 1 follower
- 1 reply
- 72 views
I disabled access to our community for Guest Users, however somehow, they are still showing under groups (see attached). We have scoured all of the various settings and I believe we have disabled everything regards to guest access. What are we missing? We want to make sure we only allow actual members setup in the community...no guest access. Please help.
Last reply by Jim M, -
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- 2 followers
- 14 replies
- 159 views
We've had an issue since upgrading to the latest version of invision community software (along with PHP8) where some of our database pages and calendar doesnt load and we get our error page thrown. As far as combability goes - the compatibility checker thinks we're all good and I dont get any critical issues in our support area on the admincp.
Last reply by Jim M, -
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