Help & Support
Run into an issue and need help from the Invision Community Team?
Please remember that all topics are public so never share any sensitive information such as passwords, email addresses, API keys, etc.
If you are a self-hosted license holder, please go to client area and enter your access information so our staff can login to your AdminCP to diagnose problems. If you are on the Invision Community platform, we do not need any extra information.
Have you taken a look at our help guides? 📚 These guides cover a lot of common configuration options as well as how to set up a lot of external services such as Zapier.
20,899 topics in this forum
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- 176 views
Despite following all of the instructions, I don't appear to be able to charge for digital files. I've copied all of the settings etc and there is literally no place to add a cost, so my files are uploaded as free. How do I change this? Lara
Last reply by Marc Stridgen, -
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- 2 followers
- 4 replies
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Hi All, We sometimes use Invision for our corporate customers. They log in to read private articles, blogs and reports that we've created for them. These are all big organisations. We've just been asked by one about Invision's security information, i.e. How secure is it, etc? I'm not a security expert so I don't know the words to search for in the forums and help areas. I've been trying to find some documentation on Info Security and things like that. Does anyone have a link to a document that I could share with the customer, please? Thanks, Nigel
Last reply by Marc Stridgen, -
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- 3 followers
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Seeing below error when I try to post on user profile... it happens randomly but it's consistent and can be reproduced - especially, when you try to comment on existing profile status update. How do I figure out which application or IPS code is causing it? Thanks. ;(function($,_,undefined){"use strict";ips.controller.register('core.front.statuses.status',{_commentStatusID:null,initialize:function(){this.on('click','[data-action="loadPreviousComments"], [data-action="loadNextComments"]',this.paginate);this.on('submit','[data-role="replyComment"]',this.quickReply);this.on(document,'addToStatusFeed',this.addToStatusFeed);this.setup();},setup:function(){this…
Last reply by Marc Stridgen, -
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- 2 followers
- 2 replies
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Trying to see if there is a way to turn on image approvals when a user submits an image to the Images tab in a club or within a forum without also turning on post approvals. I basically just want to be able to check all images submitted to my site before they are live.
Last reply by Marc Stridgen, -
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- 1 follower
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BUG?: I had the image ordering set to Caption. The image scrolling arrows would then bump the user off at the end of any image row to land on the front page of the forum. BUG?: I then set the image ordering to Recently Updated. In one of the Albums, the scrolling arrows skipped over a particular image repeatedly. I couldn't figure out why. So I now have the image ordering set to Start Date and scrolling works OK so far. No bumps out of the gallery and no skips over some image. Also, I note that clicking the X on any particular image display converts the vertical display of that image to a horizontal format. Then clicking the scrolling arrow on that…
Last reply by Marc Stridgen, -
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- 2 followers
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Hello everyone, I need active DEBUG on my community for check possible issue with my PHP. But I didn't find anything related to this in the community could someone explain it to me? Because I know that an error is happening, but I want to know how to solve it by checking the platform debugs. because the only message the system shows me is error 500
Last reply by Marc Stridgen, -
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- 4 replies
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Can some help me please was working fine earlier
Last reply by Gary, -
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Hello, Friends. I have my forum in a very old version, and probably it can be the problem, or some permissions, Idon`t know. Can someone else help me? Thank you
Last reply by Gary, -
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- 8 replies
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An inline comment will still show that the title has been edited and by which user.
Last reply by Canis, -
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I'm trying to install this I installed the plug in what is pages cms application
Last reply by brandon forquer, -
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This is happening often on the website by some members... wonder what it could be. TypeError: abs(): Argument #1 ($num) must be of type int|float, string given in /var/www/html/107602/system/3rd_party/HTMLPurifier/HTMLPurifier/UnitConverter.php:264 Stack trace: #0 /var/www/html/107602/system/3rd_party/HTMLPurifier/HTMLPurifier/UnitConverter.php(264): abs('0,0000000000') #1 /var/www/html/107602/system/3rd_party/HTMLPurifier/HTMLPurifier/UnitConverter.php(178): HTMLPurifier_UnitConverter->round('0,0000000000', 4) #2 /var/www/html/107602/system/3rd_party/HTMLPurifier/HTMLPurifier/Length.php(153): HTMLPurifier_UnitConverter->convert(Object(HTMLPurifier_Leng…
Last reply by Jim M, -
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Two sites running v4.7.6 One site updates fine, other errors. Neither has the offending column in the core_groups table. Receiving an error EX1054 when updating any group due to an unknown column 'example' existing. UPDATE `core_groups` `core_groups` SET `g_promote_exclude`=true,`g_view_board`=true,`g_dohtml`=false,`g_access_offline`=true,`g_hide_online_list`='0',`g_post_polls`=true,`g_vote_polls`=true,`g_close_polls`=true,`g_topic_rate_setting`=1,`g_append_edit`=true,`g_avoid_flood`=true,`g_avoid_q`=true,`g_bypass_badwords`=true,`g_edit_posts`=1,`g_hide_own_posts`=1,`g_delete_own_posts`=1,`g_lock_unlock_own`=1,`g_can_report`=1,`g_view_displaynamehistory`…
Last reply by Clover13, -
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- 1 follower
- 2 replies
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Hello, Where do I change this setting? "You are only allowed to send 0 messages per day. Please try again later."
Last reply by Jim M, -
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- 1 follower
- 3 replies
- 89 views
I am having an issue with resizing images in the forum. When I double-click an image that I have pasted into the thread, I get this message: Something Went Wrong. Please try again. Any ideas? Thanks
Last reply by Jim M, -
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- 3 followers
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- 319 views
When a person pays for a product on our site, and chooses not to save the credit card information on the checkout page, "Guest" is passed to our payment gateway, Stripe, as the payer's name. Also, the payer's email address information is missing. This causes additional work for our accountant, who must look up the payer's name, for our accounting system. Please pass the payer's name and email address for all transactions. Attached are screenshots from our test Stripe account. We are on IPS version v4.7.6. FYI: we use Quickbooks for our accounting system. Our accountant downloads the transactions from Stripe and imports the transactions into our Quickbooks accoun…
Last reply by DolSch, -
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- 2 followers
- 7 replies
- 147 views
While upgrading my 3.4.x site, I noticed my other forums are on UTF8. Doing some research it seems UTF8MB4 is required for Emoji's. I didn't knew that while back. How can I convert my IPS 4.7.6 site DB which is using UTF8 to UTF8MB4? I tried to search in market place and nothing comes up under IPS Community Extras. Thanks.
Last reply by teraßyte, -
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- 2 followers
- 8 replies
- 142 views
Odd issue, seems like sometimes when I hide a topic it won't show in the Activity Stream any longer for myself (Administrator), whereas other topics do when hidden. Any ideas?
Last reply by Marc Stridgen, -
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- 2 followers
- 2 replies
- 95 views
Hi IPS, I've been looking at the RSS Feeds (with the aim of importing Blogs into Pages) and I noticed there are variations in the formatting of the feeds created from various places in the suite. Is there any particular reasoning behind this? I see it here on your offical site, so I'm assuming its by design or something to do with extracts vs full content. For example, if I click on your RSS icon at the bottom of the page, select Invision Community News, the feed contains no HTML, its been stripped and no optional GUIDs. Any images are missing except for the feature image which is in an enclosure, they are valid but more like XML than RSS: https://invisionc…
Last reply by Matt, -
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- 1 follower
- 6 replies
- 131 views
I've edited theme colors in AdminCP and found that the color for "Mentions" will actually not be applied to Mentions (see screenshots below). It's ok for me, that this color is applied to the "Author" Badge, but I would also like to have it on the actual mentions.
Last reply by Ehren, -
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- 1 follower
- 4 replies
- 66 views
I have the latest version but I cannot setup thread prefixes in the ACP. I want to setup multiple prefixes that say [COMPLETED] or [NOT COMPLETED] with colors. Where can I find this? Or do I need an application/plugin?
Last reply by abobader, -
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- 2 followers
- 2 replies
- 65 views
I just noticed when clicking on the 3 dots at the top right of a post there is an option to "Reward [Member]", how do I turn that off? For some reason it does not show on my test install but does on my live forum? Thanks
Last reply by Marc Stridgen, -
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- 2 followers
- 5 replies
- 124 views
Hello there, I wonder if it's possible to allow members login with username, email or a custom profile field as 'username'. The field value is certainly unique per member and also is of number type
Last reply by Marc Stridgen, -
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- 2 followers
- 10 replies
- 98 views
Hello.I changed the license address from https://forum.vegmir.com on https://forum.vegmir.ru . moved the forum to https://forum.vegmir.ru . New users have a problem when registering - an incorrect key domain. How to solve the problem?
Last reply by Marc Stridgen, -
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- 2 replies
- 142 views
Is there a way to suppress the Image Tools display on a Gallery image? It offers "set as my profile photo" in its dropdown menu. I don't want my forum members thinking that somebody's Copyrighted image shown in the Gallery can be freely used as their profile photo. It is sort of strange that this feature is available for a Gallery image.
Last reply by annedi, -
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- 1 follower
- 1 reply
- 46 views
How do I uninstall downloads from my forum ?
Last reply by Nathan Explosion,