Help & Support
Run into an issue and need help from the Invision Community Team?
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17,307 topics in this forum
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Hi, after moving the forum to another hosting, I have this message that I don't know how to remove. The cache works, everything is set as it should, but I can't delete this notification.
Last reply by Grafidea, -
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What about these errors that I'm getting in the error log? #0 /home/XXXXXXXXXXX/public_html/init.php(1050): IPS\IPS::genericExceptionPage('No such file or...') #1 [internal function]: IPS\IPS::exceptionHandler(Object(IPS\Db\Exception)) #2 {main} thrown in /home/XXXXXXXXXXX/public_html/init.php on line 1122 [18-Dec-2021 02:17:00 UTC] PHP Fatal error: Uncaught Error: Call to undefined method IPS\Output::getNoCacheHeaders() in /home/adkgamer/public_html/init.php:1122 Stack trace: #0 /home/XXXXXXXXXXX/public_html/init.php(1050): IPS\IPS::genericExceptionPage('No such file or...') #1 [internal function]: IPS\IPS::exceptionHandler(Object(IPS\Db\Exception)) #2 {main}…
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Last reply by Marc Stridgen, -
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I can't upload any game. When I choose a game and try to open it, I see this message: Please contact us for assistance. Upload Failed Can you help me?
Last reply by Marc Stridgen, -
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Weird error
by Owdy-
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If i use my custom skin and try ti read forum posts, i get this error Error: Class "IPS\Theme\Cache\class_forums_front_topics" not found (0) #0 /home/hjdhxc/domains/ajat.net/public_html/system/Theme/Theme.php(926): eval() #1 /home/hjdhxc/domains/ajat.net/public_html/system/Theme/Cache/Template.php(108): IPS\_Theme::overloadHooks() #2 /home/hjdhxc/domains/ajat.net/public_html/system/Theme/Theme.php(777): IPS\Theme\Cache\_Template->exists() #3 /home/hjdhxc/domains/ajat.net/public_html/applications/forums/modules/front/forums/topic.php(553): IPS\_Theme->getTemplate() #4 /home/hjdhxc/domains/ajat.net/public_html/system/Dispatcher/Controller.php(101): IPS\forums\…
Last reply by Marc Stridgen, -
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Good morning, we've had the same Q&A Challenge question for quite some time, and it's clearly now being exploited by bots, so I'd like to update it. Can we use wildcards within an answer (e.g. "what's the current version?" where anything would be accepted, so long as it begins with the major version number)? Cheers, Vero
Last reply by Vero Pepperrell, -
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Im getting this error: while trying to change "Theme Resources" folder from "..../uploads" to ".../uploads2"
Last reply by Donnie95, -
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Good day, I am having a problem with a custom page and secondary group permissions. The secondary group permissions are not taken into consideration 😞 This is my problem: I've created a page and database where I have a tutorial Users from primary group X can see the tutorial and the page where it's embedded. So far, so good. I have added certain users from user group Y to a secondary group. I want these users to read this tutorial as well This secondary group HAS permissions to view the page and the database Problem: The secondary group, even though it has the permissions, CANNOT see the page and database Only the primary…
Last reply by Marc Stridgen, -
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I have it set so support members can only access commerce although they receive this message when trying to access the adminCP Error: Class 'IPS\forums\modules\admin\forums\' not found (0) #0 /home/arkonent/public_html/system/Dispatcher/Dispatcher.php(110): IPS\Dispatcher\_Admin->init() #1 /home/arkonent/public_html/admin/index.php(13): IPS\_Dispatcher::i() #2 {main} With backtrace of #0 /home/arkonent/public_html/init.php(1005): IPS\_Log::log('Error: Class 'I...', 'uncaught_except...') #1 [internal function]: IPS\IPS::exceptionHandler(Object(Error)) #2 {main}
Last reply by Marc Stridgen, -
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Hi, when I try to save Settings Privacy Policy I recive a Forbidden error "You do not have permission to access this document." admin/?app=core&module=settings&controller=terms How make to fix it? Thanks a lot, David Invision Community v4.6.9
Last reply by Marc Stridgen, -
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hello i notice my meta tag is not working properly . this is my meta tag for this link and if this is my home page and its showing like this forum - mywebsitename.com here is the screenshot please check this issue thanks
Last reply by Marc Stridgen, -
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- 2 followers
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Hello, I have this error every 4 days: Logs are:
Last reply by Marc Stridgen, -
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I have member promotion group based on activity of users ( Member last posted > Less than ) If user is active, he is promoted to active members group, otherwise he goes to inactive. When user post something on forum, in database, in table: core_members > member_last_post date of last post is updated. But... when users write, for example "F*** you" and admin remove his post, date in column member_last_post remains the same, whithout updating. That's mean user can have no post, and be active for years, so promotion rule works wrong. How to fix it?
Last reply by Marc Stridgen, -
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Hi, I have just discovered a huge error log file on my server with this entry repeated thousands of times: PHP Fatal error: require(): Failed opening required '/home/example.com/public_html/datastore/widget_activeUsers_ons5o53js_760bfcc9a723e08a529d5de4b18491ca .5bca532ded.php' (include_path='.:/opt/cpanel/ea-php74/root/usr/share/pear') in /home/example.com/public_html/system/Data/Store/FileSystem.php on line 105 Any ideas/advice?
Last reply by Marc Stridgen, -
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Following a long illness I find I cant access my membership site forum. It is linked to my wordpress site via an SSO link which was installed back in 2017 by a developer who I am no longer in touch with. I don't have the details of the link. Can you advise what can be done? I need to access my forum as it is the main teaching hub of my site. I manage to get onto my wordpress site OK but when asked to put in my login details to the forum , it is refused.
Last reply by Marc Stridgen, -
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Ok, we had in the older 4.5 (I think) a system set up where a new member was a NEWBIE and they couldn't post links and various other stuff, We upgraded to 4.6.8 and now 4.6.9 and we were getting a lot more first post spammers with links so the upgrade broke this rule (group promotion) setting. Looking at Group promotions - Our promotion is still there but because of the new badges system all areas were blank so a new member joins as a newbie and automatically as there is nothing to say different in group promotions becomes a member with privileges I have now added a 2 post badge and put this as a group promotion into the system which is now working again Y…
Last reply by Marc Stridgen, -
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Hi @Marc Stridgen, not runs correctly but I dont know if can be a new issue but is related. I've a Monthly Plan for 87€/month and a Annual Plan for 897€/year. If I update from actual monthly to annual plan charges a difference of 669.42€. So did not calculate correctly this upgrade. Should be 897€ - 87€ = 810€ if I update the same day that renew the monthly plan, If I consume some weeks should be more than 810€. Can you take a new look again? I deactivate the upgrade/downgrade function again.
Last reply by Marc Stridgen, -
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- 1 follower
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Hi team, I've the error code 2C137/2 visiting a page without permision and appears the "Get Support" button whe I havent active the support function. Can you take a look if can be an issue? Thanks a lot.
Last reply by Marc Stridgen, -
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- 2 followers
- 9 replies
- 247 views
Hi all My ibf_core_cache table keeps growing to a very large size. As I understand it there should be a task they prunes that table. If that is the case it is not working. Any hints on what to do about it?
Last reply by Marc Stridgen, -
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Hello everyone, I just accessed my forum this morning and noticed the following message at the top of the screen: [[Template core/admin/global/globalTemplate is throwing an error. This theme may be out of date. Run the support tool in the AdminCP to restore the default theme.]] Nothing has changed on my site in the last month and it has been several weeks since the last Invision update, so I'm not sure why all of a sudden this is coming up when nothing has been changed that may have caused it. I'm not able to login to the Admin CP to take a look at the issue as directed in the above error message. Any help/suggestions on how to fix and troubleshoot th…
Last reply by Marc Stridgen, -
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- 2 followers
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Hi - I am still setting up my board as an Admin and was able to get all of my profile fields working, etc. I was always able to update my profile as I was testing it. Now, whenever I go to update the profile and change something, when I go to save-- I get the dreaded circle that keeps spinning (see attached). I have tried this on 4 separate computers in different locations, so I know it is not a hardware and connection issue. Any ideas on what may be causing this to happen? I seemed to have coincided when I added a profile section where people could select multiple checkboxes to show which industries they had experience in. Thank you! Brian
Last reply by Daniel F, -
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Self hosting setup here. After the last 2 updates went smoothly, this update is acting up as before. The update experience should be flawless. Already by experience I know how I can restart a stuck update. Had to do it twice, each time the update routine said I had to upload manually ( where ? ). Each time restarting the browser (Safari), because Invision has incorrect cache management. Then the third time it actually worked WITHOUT changing anything on my setup. Not really rock solid. If the same code acts up twice and then works the 3th time, I have questions… Then I get the 501 errors in the middle of the update. I know now - also from experience - I have to …
Last reply by Marc Stridgen, -
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So I have this issue on my website where for some reason when I use certain actions it opens my website almost in like a mini window(you can see in the video) that will not close and doesn't actually work. For example when I try to move this database post to another category it wont let me. Another example is when I use the code feature in a comment, it does the same thing. 0290d72b64e5597f4c994407cea5a154.mp4
Last reply by Marc Stridgen, -
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- 2 followers
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Hi, just upgraded to latest version and now members can't type PMs, the wysiwig box to type the message in doesnt load fully.
Last reply by Marc Stridgen, -
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- 2 followers
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- 144 views
some topic image frequency become unreadable and the amount is increasing... previous i face this issue too, fixed by clear cache in ACP -> support... now i try clear again and all picture become unreadable, any where fix ? 🤣
Last reply by Marc Stridgen, -
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- 2 followers
- 5 replies
- 167 views
Guests cannot post - as per permission however some one is posting link - I have deleted three times... they all were with different names
Last reply by Marc Stridgen, -
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