Technical Problems
Run into an issue and need help from the Invision Community Team?
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If you are a self-hosted license holder, please go to client area and enter your access information so our staff can login to your AdminCP to diagnose problems. If you are on the Invision Community platform, we do not need any extra information.
Have you taken a look at our help guides? 📚 These guides cover a lot of common configuration options as well as how to set up a lot of external services such as Zapier.
Subforums
Classic self-hosted technical help
- 30.5k posts
- 6 followers
Problems related to your server or other classic, self-hosted edition issues.
22,544 topics in this forum
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- 4 followers
- 7 replies
- 414 views
After upgrade we've noticed the new btoa() function and error "failed to execute btoa()" in global_global_core.js As a result, pagination for cyrillic urls stopped working. See https://developer.mozilla.org/en-US/docs/Glossary/Base64#the_unicode_problem As a temporary solution we implemented the convertion between UTF-8 and single-byte representations before call btoa(), like
Last reply by Stuart Silvester, -
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- 2 followers
- 4 replies
- 346 views
There is an "easy way" to acknowledge who is the anonymous original poster. How to replicate: Go to the post, view who is following (1) and see who has followed the post (2) the same time it is posted (3): This is a massive flaw in our members privacy compliance. We already put an internal patch: inactivated the modal button when the OP is anonymous. Can you please check on this ? Thanks
Last reply by Stuart Silvester, -
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- 1 follower
- 3 replies
- 193 views
In the admin ACP when viewing a member the map is now grey, and in Chrome console I see this warning:
Last reply by Marc Stridgen, -
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- 2 followers
- 13 replies
- 499 views
Hi Most counters are working for example number of topic reads is not increasing after a new read Total number of members not updated after new registration
Last reply by Marc Stridgen, -
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- 3 replies
- 132 views
I've been using Sendgrid for the last few years but its really overkill for my needs so tonight I switched email settings to Invision Community in the Cloud Uses Invision Community servers to send emails. The test email came from noreply@invisioncloudcommunity.com so I sent a bulkmail to my members but for some reason it's been sent via sendgrid and not invisioncloudcommunity.com What did I do wrong ?
Last reply by Randy Calvert, -
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- 2 followers
- 2 replies
- 141 views
Hi All, I'm sure this is an easy fix and I just need to rebuild images, but some of the thumbs on my site are blurry; https://www.sau.com.au/forums/topic/472901-my-e90-bmw-330i/page/5/#comment-7899665 If you click through to the main image it is nice and crisp. Maybe this is because thumbnail size may have been increased a few years ago? Thanks
Last reply by Prank, -
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- 1 follower
- 6 replies
- 188 views
Made the last update to 4.7.16 a few days ago and all seems to work fine, but users complain about firefox and the activity streams. Using "All Acitivity" you click on a thread, read it in the same tab and go back to "All Activity" - with firefox all looks the same, the thread is still bold, but with safari it's narrow. Using "Unread Content" the same way - with firefox all looks the same, but with safari it's gone. Funny about that is using firefox here at ivisioncommunity.com it works as it should. Same as safari does. We have MySQL still at 5.7 and PHP still at 8.0, but i don't think that makes any difference. A Redis Cache could maybe, but i don't kno…
Last reply by peter.schaefer, -
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- 14 replies
- 238 views
Help Invision, My forum got screwed up by an upgrade. I get this message. I can't get into my Admin area to re-do it. Help. Why am I so lost on how to do this? Jason
Last reply by keysolutns, -
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- 3 followers
- 3 replies
- 126 views
This theme setting does not change to the background of the highlighted post: Add: it changes the background of the badge, not the post itself.
Last reply by Sonya*, -
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- 1 follower
- 1 reply
- 121 views
We recently had Invision migrate an old version of our forum into Invision's software. We went through the test procedure and when photos weren't showing up, we were told that it was due to the fact that the database was not finished "indexing". Now that indexing is complete there are still several photos not showing up. Now we cannot communicate with their support via email, so I posting this here, hoping to reach some support representative with Invision and get them involved again to fix this issue. Thanks, Larry Hancock Antique Fan Collector's Association
Last reply by Jim M, -
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- 1 follower
- 16 replies
- 326 views
Hello, I'm trying to translate the friendly URLs of the community into my website's language, but I'm running into a problem with some applications that I can't translate. For example: The real URL: app=calendar&module=calendar&controller=view&view=overview&do=featured Is by default configured with the friendly URL: https://mydomain.com/events/featured And I'm trying to translate it to https://mydomain.com/encuentros/destacado But when I save the configuration, it gets stored as https://mydomain.com/events/encuentros/destacado, meaning, it shows the translated name of the application as another subdirectory of the application itself, but it…
Last reply by Adlago, -
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- 1 follower
- 9 replies
- 273 views
Since update and patch I am finding that some processes are just hanging on the dashboard. I have tried to manually run them and turned on Cron Job for tasks and still not clearing. Members are complaining that on some topics (usually old or large topics) last replies are not showing in the topic on the index page or that the post is still showing unread when they have checked. Any suggestions.
Last reply by Marc Stridgen, -
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- 2 followers
- 5 replies
- 205 views
Hey Peeps, Happy Easter Does anybody know if there is a way to reset website IDs back to number 1? We're wiping the community and want to reset IDs to number 1. Thanks in advance!
Last reply by Marc Stridgen, -
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- 3 followers
- 19 replies
- 696 views
I heard from members that the password reset link in their email redirects them to the home page with no opportunity to update their password. I've tested and can confirm this behaviour. There are no entries in the error logs. Thanks.
Last reply by Marc Stridgen, -
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- 3 followers
- 13 replies
- 417 views
Hello. I am setting up a product for sale in the site shop, with a monthly subscription, as it is an online course. But I can't find a way to limit the number of renewals. My course has a duration of five months, and I would like to charge for the subscription to the course for only five months, but the only option I can find is for the user to cancel the subscription at the end of the course, which seems to me to be an abuse of the customer. Could you tell me how to limit product renewals and subscriptions? Thanks and best regards
Last reply by Marc Stridgen, -
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- 1 follower
- 3 replies
- 152 views
I hadn't upgraded my forum for a while, and several days ago I updated to the latest version. Since then, there has been a problem with switching pages in forums. When someone clicks on a page number, e.g., 'Page 3,' nothing happens. The URL updates correctly, but the page remains the same. The only way to switch to a new page is to right-click on the page number and then select 'Open in New Tab.' I tried clearing system caches and disabling third-party customizations.
Last reply by Ohanzee, -
- 4 followers
- 13 replies
- 1.9k views
For months now I seem to have to login twice before I can finally get access to the site. I visit invisioncommunity.com and login via existing customer. I get the following error: After a long wait, I get the following error: Restarting the login process usually gets me access to the site. Running Microsoft Edge with "Basic" tracking enabled.
Last reply by Como, -
- 1 follower
- 3 replies
- 140 views
I haven't made any changes to our ranks and yet today I see that all ranks images are gone?
Last reply by David N., -
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- 3 followers
- 6 replies
- 251 views
Good afternoon, Does anyone have any ideas why I can't upgrade in the admin panel like I could in previous versions? It wants me to do the upgrade manually.
Last reply by D-Rocks09, -
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- 1 follower
- 13 replies
- 513 views
I tried to upgrade the software, but I got this error message on the first step: Find a solution There are some problems with your database. Normally it is safe to try to fix these problems automatically however if your community is large, you may want to run the necessary queries manually. If so, the queries to run are: UPDATE `cyclone_core_output_cache` SET `cache_expire`=0 WHERE `cache_expire` IS NULL; ALTER TABLE `cyclone_core_output_cache` DROP INDEX `cache_expire`, CHANGE COLUMN `cache_expire` `cache_expire` INT NOT NULL DEFAULT 0 COMMENT 'Unix timestamp of when the cache expires', ADD KEY `cache_expire` (`cache_expire`); Running the queries automatically …
Last reply by Randy Calvert, -
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Possible bug. The POST does work for most of the input I'm passing, but failing under certain cases. Would prefer to PM the details as it's a specific case that is not working and I'm not really sure what is causing it, so best to provide the actual REST POST data and the subsequent query being created by the IPS software that is failing (as seen in the System Logs). Will also provide a working case for comparison.
Last reply by Daniel F, -
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- 1 follower
- 3 replies
- 168 views
I have a 100's of system logs generated via the spam service ? this is the latest one
Last reply by Jim M, -
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- 3 replies
- 184 views
Hello, Credit card transactions through PayPal goes in manual approval status. Is their anyway, it can be auto approve? I can't find the setting for it and in past PayPal has IPN set up or something? Any help appreciated. - Thanks.
Last reply by Jim M, -
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- 1 follower
- 3 replies
- 249 views
Hi, is there a way to completely turn off lazy load everywhere?
Last reply by Marc Stridgen, -
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- 1 follower
- 1 reply
- 129 views
Hi, one of my users is using an iPad and has reported there is no Reply box at the bottom of any threads. I use a custom theme but I switched him to the default theme in case it was a theme issue but he says the problem is still there. If he switches to his phone he is able to reply as the options are there. Is this a known issue or do you have any suggestions? Thanks again, Rob
Last reply by Marc Stridgen, -
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