Help & Support
Run into an issue and need help from the Invision Community Team?
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If you are a self-hosted license holder, please go to client area and enter your access information so our staff can login to your AdminCP to diagnose problems. If you are on the Invision Community platform, we do not need any extra information.
Have you taken a look at our help guides? 📚 These guides cover a lot of common configuration options as well as how to set up a lot of external services such as Zapier.
20,935 topics in this forum
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Hello, I'm getting this background task error after the upgrade to 4.7.5: 1S111/1 BIGINT UNSIGNED value is out of range in '`schq_prd`.`core_solved_index`.`solved_date` - `schq_prd`.`forums_topics`.`start_date`' Seems a substraction is causing this error, what can I do to solve this? Thanks!
Last reply by Jim M, -
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- 2 followers
- 10 replies
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Bugs 4.7.4 - moved to new gallery... You can have a look at my test site... Updated to 4.7.7. No plugins, theme is standard. Created a new album and uploaded 26 pics. Cleared cache 5 times... *As before it scrolls through only 2-3 photos and then scrolls around... (if you view the album). If you view from the main gallery page (click all the way to the right), you can make 4 clicks! After the fifth click it goes back to the first photo... (26 pics uploaded). IMPORTANT! I have a similar problem on version 4.7.4 in the news(pages): *I create a page with text and 5-10 pics.(photos are different sizes or I make them different sizes on the page). …
Last reply by Jim M, -
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- 2 followers
- 5 replies
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Hello folks, The forums was installed at subdomain (abc.xyz.com) with 2FA activated which was working fine. Recently, I migrated the forums to the root (xyz.com); the migration was successful, however was not able to login (as an Admin to AdminCP/frontend; or the members at frontend) due to the 2FA problem. I believe that perhaps the 2FA stored data is somehow not ported during the migration; even though I and other Admins and members entered their security question/answer correctly. Next, I turned OFF the MFA settings from init.php file; tried to login to the AdminCP, and this time was not presented with the 2FA page and was able to get in the AdminCP. The…
Last reply by panzerscope, -
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- 1 follower
- 5 replies
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I am having an issue with resizing images in the forum. When I double-click an image that I have pasted into the thread, I get this message: Something Went Wrong. Please try again. Any ideas? Thanks
Last reply by Jim M, -
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Hi, we have an invision v4.7.4 forum connected to our Wordpress site with a dual login system (if they sign into the website they are also signed into the forum). We're having trouble with users being logged out by the system after a short period of time - sometimes while in the middle of writing a post! Previously when this happened the forum would save their draft for them but this is no longer the case either, resulting in some pretty annoyed users. We've checked with our WP devs that it's not a plug-in or issue on the Wordpress side of things but they can't figure it out so suggested it might be an Invision issue. Can anyone give me some advice to pass …
Last reply by Jim M, -
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- 1 follower
- 1 reply
- 57 views
Two sites on CIC, as well as this one, seem to be sluggish this morning.
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Last reply by Marc Stridgen, -
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- 1 follower
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Hello, I recently had to migrate my site to a new server as the old one didn't support PHP 8. The migration went fine but now when i try to run the upgrade, It either times out with a 50X page or I get this error. Any help would be greatly appreciated. Thanks, MIke
Last reply by Marc Stridgen, -
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- 2 followers
- 10 replies
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Hello, I am trying to unarchive a topic. I clicked the Moderation Actions drop down and chose "Unarchive". The topic still shows as archived. Now "Unarchive" is no longer displayed in the drop down.
Last reply by David N., -
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- 1 follower
- 2 replies
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Hello, Recently i have gained ownership of a community and have setup a new forums under my name, i am looking to import all of the old forum data (under different licensee) to the new forums, not seeing any sort of import option and copying over the /datastore/ folder doesn't work (old forums were saved locally, not mysql) Was just wondering if there was a script/plugin available of if I'm missing something in the admin cp, thank you!
Last reply by Marc Stridgen, -
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- 2 followers
- 10 replies
- 99 views
When I type a reply to a topic and click the green "Submit Reply" button, it takes 2 second, sometimes 3. This used to be much faster on my older host? I just replied to something in a XenForo board and it took only about 1/2 a second to save it. On the other hand, when I edit a post, submitting the edit is fast.
Last reply by Marc Stridgen, -
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- 1 follower
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3C409/3 There was an error communicating with the Marketplace server. Please try again later, or contact us for assistance. This is what I get when I try to access the Marketplace within the IPS AdminCP.
Last reply by Stuart Silvester, -
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- 2 followers
- 12 replies
- 224 views
Hi, Over the past few months, we've been having issues with automatically moderation holding things in the moderation queue when there's no apparent reason. We've spent time checking the individual accounts and our word filters and unable to figure out why this is happening. An established user just posted 'Welcome :D' and it got held. There are no trigger words included in their post and no account or user group restrictions to explain why that happened. We also frequently see established users have their content randomly held with no clear explanation why? Thanks.
Last reply by MeMaBlue, -
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- 2 followers
- 10 replies
- 292 views
Hello, Since last update (and OS change from debian 9 to debian 11 for php8 support) the "date" fields in pages module seems to be not affected by french date formatting dd/mm/YY applied on others IPB modules and stay to mm/dd/YY MISREP - 355th Virtual Fighter Wing i searched to "traduction" fields to find it but without success. Any idea?
Last reply by Marc Stridgen, -
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- 2 followers
- 27 replies
- 288 views
Where does the option to "Recommend" a post the and accompanying settings live in AdminCP? I would like to allow post authors to have this functionality on threads. Thanks in advance.
Last reply by Marc Stridgen, -
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- 1 follower
- 3 replies
- 99 views
How can I cancel/return one line item product on a paid invoice without cancelling all items? If this isn't possible, what's the best way to refund for one cancelled item?
Last reply by Gary, -
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- 1 follower
- 1 reply
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Hello guys, I've just updated to the latest IPS version, and I was surprised to see, that the internal MySQL tool was removed from the Support section! It was somewhere here before (on 4.6.*). And the previously workable link /admin/?app=core&module=support&controller=sql is empty now 😞 The ACP search doesn't give me any correct results regarding "MySQL" or "tool".
Last reply by Jim M, -
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- 2 followers
- 11 replies
- 153 views
When I try to create a new group I am getting the following issues. Tried the usual disabling hooks and applications etc. INSERT INTO `x_utf_ibf_core_groups` ( `g_bitoptions`, `g_club_allowed_nodes` ) VALUES ( 0, '' ) IPS\Db\Exception: Field 'idm_bypass_paid' doesn't have a default value (1364) #0 //public_html/system/Db/Db.php(941): IPS\_Db->preparedQuery('/*XXXXXX_ipb2...', Array) #1 //public_html/system/Patterns/ActiveRecord.php(487): IPS\_Db->insert('core_groups', Array) #2 //public_html/applications/core/modules/admin/members/groups.php(218): IPS\Patterns\_ActiveRecord->save() #3 //public_html/system/Dispatcher/Controller.php(107): IPS\…
Last reply by Jim M, -
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- 7 replies
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This is strange. I have a subscription product (regular product with a renewal term) that is expired. When I click to renew it, a box appears asking how many months I want to renew it for? I want the customer to be charged month after month unless they cancel their plan. I definitely don't want the default to just charge them one month. I set the term to three months and pressed continue: Will the customer be automatically charge on March 11, and every month after?
Last reply by Jim M, -
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- 1 follower
- 6 replies
- 65 views
The reactions to the posts stopped working, even though they are active on the Admin CP. The only one that shows up is the "Like".
Last reply by Jim M, -
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- 1 follower
- 1 reply
- 35 views
I'm getting this error when I'm trying to post an inline image: [[Template core/global/editor/image is throwing an error. This theme may be out of date. Run the support tool in the AdminCP to restore the default theme.]]
Last reply by Jim M, -
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- 2 followers
- 3 replies
- 69 views
Hello, 🙂 Some of my board's members have reported display problems on phones and tablets. They say there are horizontal lines, like on the below photograph : As for me, each time I switch my tablet on, I look at my board in Safari browser and I see my board is 200% bigger than it should be. So, each time, I have to reduce it's size because it's too big. Do you know how I can fix these problems ? Thank you. 🙂
Last reply by Jim M, -
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- 1 follower
- 17 replies
- 247 views
Hello, i have a problem, i just reinstalled the platform from 0, and i saw some problems during configuration When i try to visit activity, wrong aspect for content, on every template, including the default one! Eg : https://zerohp.ro/index.php?/discover When i go to some profiles, same problem! Eg : https://zerohp.ro/index.php?/profile/1-admin/ I repeat, it's fresh new installed platform, i unninstalled the plugins and aplications and same problem! Do you have any ideea?
Last reply by Billy@ZeroHP, -
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