Help & Support
Run into an issue and need help from the Invision Community Team?
Please remember that all topics are public so never share any sensitive information such as passwords, email addresses, API keys, etc.
If you are a self-hosted license holder, please go to client area and enter your access information so our staff can login to your AdminCP to diagnose problems. If you are on the Invision Community platform, we do not need any extra information.
Have you taken a look at our help guides? 📚 These guides cover a lot of common configuration options as well as how to set up a lot of external services such as Zapier, Facebook and Twitter.
17,250 topics in this forum
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Hello, how can i make private the ip's adresses for all the moderators? It's urgent. Thank you
Last reply by Jim M, -
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Clicking on an unsubscribe link redirects the user to the homepage and does not unsubscribe. This took me FOREVER to figure out, especially because the client who reported it was using SendGrid, which of course rewrites all the links. Until I got access to that and managed to see what was happening... There is a conflict when IPS email tracking is enabled. Consider this unsubscribe link that is included in a bulk mail: https://site.com/index.php?app=core&module=system&controller=redirect&url=https://site.com/unsubscribe/?email=esther@headstandconsulting.com%26key=1cd2e20f285199a4351e4037aa7c19b1&key=e6509624eb4aeb5a4a3e8c7e19497d69628204292b4a…
Last reply by HeadStand, -
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ips forum incorrectly reading database version. i have 10.5.13-MariaDB-1:10.5.13+maria~focal and ips reads 5.5.5-10.5.13-MariaDB-1:10.5.13+maria~focal. And I get a message While this version is compatible, we recommend version 5.6.2 or above. You may wish to contact your hosting provider or system administrator to ask for an upgrade if you are upgrading to Invision Community 4.6. I have MariaDB 10.5.13 no MySQL 5.5.5 🙂
Last reply by Grafidea, -
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Hi, When exporting e-mail addresses we're having an issue with the filtering, where we get the error message: 1S111/1 Unknown column 'v.vid' in 'where clause' Any suggestions what this is about? Thanks in advance.
Last reply by Editorn, -
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I've choosed a custom field for sorting the records of a pages db: In frontend this field shows two times in the "sort by"-menu when its type is "Number": When I changed its type to "Text Area" only the title of this field is shown in menu.
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Last reply by Marc Stridgen, -
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Where is the download button for a local installation? I'm trying to set up a development environment. There is no download option at the location specified in your documentation
Last reply by Marc Stridgen, -
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I get this error EX1194 Something went wrong. Please try again. I was able to get the mysql moved to the cPanel I also get this message, am sure it is related — copy and paste --- A configuration issue has been detected on your community which requires your attention.Locked Task: sitemapgeneratorOne of the routine maintenance tasks which run in the background has failed several times, which may indicate a configuration issue. thoughts?
Last reply by Marc Stridgen, -
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- 2 followers
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Hi, just upgraded to latest version and now members can't type PMs, the wysiwig box to type the message in doesnt load fully.
Last reply by Marc Stridgen, -
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- 3 followers
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Hello, First of all wish everyone a happy new year 2022 that is for many more for the community Dear support team I have been trying to enter the application store from within the administrator panel for several days there is no way to do it shows a critical error attached screenshot: I hope I can have a solution please, it's been years with you I never saw this error before A hug team
Last reply by Cristian Romero, -
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I cam across an issue on my staging website where the file listing of the template editor is not working as it should. It flashes a split second when loading the page, but then the left column where the file listing should appear goes blank. On my live website it works as intended and the file listing shows. To rule out any difference on the staging website, I made a fresh install on the staging site, using an exact copy of the the live version. What could be the reason for this behavior?
Last reply by Jim M, -
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I believe the recommendations was to use ipstack when I set up the GeoIP Service (it was a long time ago, so I'm not sure...and I don't see a way to check what service is used--the only setting seems to be disable it). Is there another free service that can be used for this?
Last reply by Jim M, -
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Hello, The sitemap task is failing to send the updated sitemap to Bing since 12/21/2021: Please advise. Cheers.
Last reply by Daniel F, -
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When I have no filters except for a specific group in Bulk Mail filtering I get the group I expect. When I select "Not a Spammer" it removes 5 members that are not flagged as spammers. If it select only the Spammer filter, I get the error that the email will not be sent to any users.
Last reply by Marc Stridgen, -
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- 3 followers
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Hello, The subscription button doesn't show, why is that please?
Last reply by SerialNoob, -
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Hello I have an error message that appears on our forum [[Template forums/front/index/forumRow is throwing an error. This theme may be out of date. Run the support tool in the AdminCP to restore the default theme.]] everything is correct with the themes. What should I do to stop seeing this message?
Last reply by Jim M, -
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Hi, Sitemaps generated for Pages databases (e.g., articles) list contents out of order instead being sorted by <lastmod>. See, in the screenshot below, how the dates are completely out of order. I believe this is a bug. IMO, contents inside the sitemap should be sorted from most recent to least recent. If you want to take a look at this live in our install, try: https://www.clubedohardware.com.br/sitemap.php?file=2_sitemap_database_records_1
Last reply by Jim M, -
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As per title, I can't seem to figure out how to change it to be true by default. Will be thankful for suggestion.
Last reply by Marc Stridgen, -
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Hi, I am testing our install's web manifest. All icons I configured have transparent background. However, the icon that is installed at my computer's desktop has white background. Ditto for the task bar. Please advise. If anyone cares to test: https://www.clubedohardware.com.br Cheers.
Last reply by Matt, -
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- 3 followers
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Does anyone else have an issue where if you quote someone using a mobile device then try and delete the quote its pretty much impossible to delete it from the editor? I can delete the text within the quote but not the quote box! This is happening in Chrome and on my forum as well as this one
Last reply by Matt, -
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Hello. I have problems with index.php in my urls. I have the htaccess file and select "Rewrite URLs". The problem is: URL in browser -> Destination mydomain.com/index.php -> mydomain.com/index.php mydomain.com/index.php/ -> mydomain.com mydomain.com/forum/topic/index.php -> mydomain.com/ mydomain.com/forum/topic/ -> mydomain.com/forum/topic/ Please, can someone check my text to see if there is something wrong? <IfModule mod_rewrite.c> Options -MultiViews RewriteEngine On RewriteBase / RewriteCond %{REQUEST_FILENAME} !-f RewriteRule \.(js|css|jpeg|jpg|gif|png|ico|map)(\?|$) /404error.php [L,NC] RewriteCond…
Last reply by Matt, -
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Hello, I have a problem with how badges are awarded when it comes to posts that are archivised. We have badges for adding 50 / 150 / 350 / 500 / 1000 replies. For this report I'd like to use a member which has 527 posts, and out of which 38 are not yet archivised. The badge functionality ( post amount, years served and so on ) doesn't count said user's archivised posts, so he won't get a badge for 150 posts, only one for 50 posts, even though he in reality has those 527 posts already written ( excluding posts from forum sections where tracking is disabled, such as hydepark and so on ). I've made sure and checked in the database, and it indeed is that way. W…
Last reply by Marc Stridgen, -
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- 2 followers
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Hi, Running the W3 HTML validator on our website, it complains about this line: <input type="checkbox" name="remember_me" id="remember_me_checkbox" value="1" checked aria-checked="true"> This also happens when we audit www.invisioncommunity.com Please advise. Cheers.
Last reply by Gabriel Torres, -
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hallo we have an old forums which based on IP.Board 2.3.3 which is very old and we want to upgrade new version so that we can use latest php version. is this possible and how? our forum database is latin1 but all contents are in arabic cp1256 character encoding. any help will be helpfull. we already have another forumn which is based on IPS 4.x we can purchase another one for the old one if we can upgrade it.
Last reply by Randy Calvert, -
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Hi, I noticed that ACP theme became DARK somewhere between 4.4.10 and 4.6.9. The problem I have the new ACP does not react to any .css changes. Also, the "default ACP theme" option disappeared from from config. How we should work with this now?
Last reply by Marc Stridgen, -
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- 2 followers
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In Reputation Levels: We can edit a level and add a badge (image) to it. I cannot figure out, where this badge is used.
Last reply by Marc Stridgen, -
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