Help & Support
Run into an issue and need help from the Invision Community Team?
Welcome to Help & Support. 🤓
This forum is a great place to get quick support for your Invision Community and is staffed by our team. Please remember that all topics are public so never share any sensitive information such as passwords, email addresses, API keys, etc. If you would like to obtain direct and private support from Invision Community, please visit the client area and create a new support ticket.
Have you taken a look at our help guides? 📚 These guides cover a lot of common configuration options as well as how to set up a lot of external services such as Zapier, Facebook and Twitter.
16,001 topics in this forum
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- 1 follower
- 4 replies
- 205 views
I've been searched the forum but i haven't found the list...
Last reply by Feneroin, -
- 1 follower
- 2 replies
- 50 views
The widget items show not uniform view, is possible make item size uniform and reduce the padding? @Ehren
Last reply by kmk, -
- 1 follower
- 0 replies
- 45 views
I'm trying to hook up to the API to get a list of pinned topics to display on another website and the only way I can get it to work is by using an API key with basic auth, I'd prefer to use it with the X-Authorization header described in the docs, whenever I use that though I get an invalid API key error. I've tried it raw, base64 encoded & base64 encoded with the : on the end but I always get an invalid api key error. I'm using 4.5.3.2 which should be OK according to the docs.
Last reply by brfcs, -
- 31 followers
- 297 replies
- 8.4k views
IPS Sitemap generator using special database table source for refreshing - core_sitemap. Primary search engine source of sitemap is url https://example.com/sitemap.php which is list of sub-sitemap files. You can see list of that files proceed for this link. Each of that file contain no more than 1000 urls to specail pages (profile status, topic (without number of pages or comment) and other elements, with supported sitemap as core extension). One of our case is forum with more than 100k topics, more than 4.2kk posts and more than 6kk users. So with simply math we have 5214 sitemap files (you can simply count number of that files with command select cou…
Last reply by SeNioR-, -
- 1 reply
- 66 views
I have a user Group set up for members who pass away. When I move them into the group, I change the member's cover photo, title, and About me page and signature. I was wondering if there was a way to programmatically change some of when changing the Group status.
Last reply by SeNioR-, -
- 2 replies
- 82 views
all the announcement have a small square above it, feeling bad, how can i remove it? seem is a error.
Last reply by cst3124, -
- 2 followers
- 2 replies
- 216 views
Hello, I have sudo apt upgraded my Ubuntu today and saw that it upgraded my PHP to version 7.4.3 while doing so. And now my forums are getting a bunch of errors with the autoloader etc... Is there any way to fix this easily or do I need to wait for an update? One of the errors is as follows: "ErrorException: Class IPS\Xml\DOMDocument could not be loaded. Ensure it has been properly prefixed with an underscore and is in the correct namespace. (256) #0 [internal function]: IPS\IPS::errorHandler()"
Last reply by Arne Postma, -
- 2 followers
- 1 reply
- 118 views
Hello, As the title suggest, some customers sometimes get the error in paypal that we only accept American addresses while we don't. Both in paypal itself and in IPB we have it set to allow all countries and currencies. It's also not a physical product. I don't know what's causing it, the customers that get this error are very diverse, different countries, different payment methods within paypal (they have a credit card connected, direct debit through paypal etc) and what makes it more weird is that while for person A in country A it works, for person B in country A it doesn't. This issue really makes no sense. For now we're telling the users that have this…
Last reply by Stuart Silvester, -
- 3 followers
- 26 replies
- 483 views
I'd like to add a customisable HTML button using the invision community forum software. I have googled it, but there are no simple instructions on how to do it. Can you tell me please? Thanks.
Last reply by Davyc, -
- 1 follower
- 11 replies
- 245 views
I am using the default theme and this big huge area with nothing is there. Anyway to populate it with something or make it go away for something??
Last reply by TheSaint, -
- 2 replies
- 93 views
Blimey, me again! I'm getting this error, viewing some of the oldest blogs in "View Latest Entries" view. Yet other blog entries on the same page are unaffected. The quoted error message appears in a black box where the image for the effected blog would be shown. Changing Themes has no effect. Thanks in advance for any clues!
Last reply by texterted, -
- 1 follower
- 0 replies
- 52 views
Hello dears, I need help with timezone in my community, i need change for my local time this is possible ? GMT -3
Last reply by Marco Junior, -
- 2 followers
- 3 replies
- 123 views
Hey guys, I've created a database with a field labeled Image & have set the field type to Upload The goal is to upload images to this field using the API : YourSite.com/api/cms/records/{database_id}/{record_id} Although I am not entirely sure how to correctly attach the file to the POST request, I've tried : Sending the base64 information of the picture through the body of the request with the key fields[67] (the same field as mentioned previously) Sending the physical file through the body as under the key fields[67] Sending both the Base64 info or just the attached file as raw binary. All of my tests have been down via Postman. Please…
Last reply by InfinityRazz, -
- 1 follower
- 1 reply
- 85 views
Hi, I've set up a "restrict from posting" time into the warnings section (for a certain amount of points) thinking it will disallow members (who have reached the corresponding amount of warning points) to post anything during the specified time period, but it seems the users can still post in the community... So, what does "restrict from posting" ? Thankyou for your comments and answers, D
Last reply by Dexter_X, -
- 1 follower
- 3 replies
- 114 views
Hello, Where are new web link of https://invisioncommunity.com/4guides/suite-applications/pages/tips-tricks/advanced-using-pages-under-your-community-root-r244/?_fromLogin=1
Last reply by Stuart Silvester, -
- 1 follower
- 1 reply
- 67 views
I purchased the 65 plan. I cannot access the market place and I cannot download anything within the marketplace.
Last reply by Stuart Silvester, -
- 2 followers
- 4 replies
- 132 views
I'm using adblocker plus, and it's blocking ALL of my affiliate links on my forum. Example : To be fair, it does this on Youtube too when you enter links in the description of videos. Needless to say this is far from ideal. I note when you use wordpress the links still work, at least when you embed them in a button. And yes, I have tested and confirmed this, and I am sure. Example : So is there any way around this?? It has the potential to kill monetisation on your sites.
Last reply by Steve Jabba, -
- 1 follower
- 2 replies
- 122 views
why does each line start with a "\" I don't remember seeing this before?
Last reply by Ocean West, -
- 1 follower
- 3 replies
- 88 views
so I cleaned up the database and got reset a lot of old titles like "member" or "newbie" but this data is still being showed on the profile on posts. is this coming from another table and not core_members?
Last reply by SeNioR-, -
- 1 follower
- 0 replies
- 61 views
I am wondering if my conversion speed results into a new IPS 4.5 install are typical or not, and if anything can be optimized to speed up the converting process. I will need to be doing several tests before doing a "live" conversion where I take the old system down, so I am trying to do everything I can to optimize the total process and by far and away the speed of the conversion (specifically of the volume of posts) seems to be the biggest bottleneck. The linux server itself is only hitting about 600 MB of RAM usage (with 15GB+ free), Only a couple CPU cores are at about 25% CPU usage during conversion, I am getting about 800 posts a minute converted, b…
Last reply by Brainy S., -
- 1 follower
- 0 replies
- 46 views
Hello, Does anyone know how to set the numbers of categories per row in Gallery? Also how to disable showing "Featured Images" and "New Images" in the Gallery index page? I remembered these were settable in previous versions. Thanks in advance.
Last reply by sychn, -
- 2 followers
- 14 replies
- 151 views
Hi guys If I enable HTTPS in conf_global.php all the image links break. Anyone got a clue for me?
Last reply by Davyc, -
- 4 followers
- 7 replies
- 196 views
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Last reply by SeNioR-, -
- 2 followers
- 4 replies
- 136 views
Can someone point me to where I can find information on the different ipsCarousel functionality / parameters? My searches haven't turned anything up. Thanks
Last reply by SeNioR-, -
- 4 followers
- 27 replies
- 616 views
It would be great if they could work on the optimization. This negatively affects SEO, so I would like invision to prioritize this optimization enhancement, especially in the Mobile part. PageSpeed Test & Score for Invision Alpha Home Page Topic/Forum PageSpeed Test &Score for InvisionCommunity Home Page Topic/Forum Those who have read this topic, please share the score of your website. This is the score of my site. (I know that my site needs a good optimization.) Mobile Desktop
Last reply by Thomas P,
