Technical Problems
Run into an issue and need help from the Invision Community Team?
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If you are a self-hosted license holder, please go to client area and enter your access information so our staff can login to your AdminCP to diagnose problems. If you are on the Invision Community platform, we do not need any extra information.
Have you taken a look at our help guides? 📚 These guides cover a lot of common configuration options as well as how to set up a lot of external services such as Zapier.
Subforums
Classic self-hosted technical help
- 30.4k posts
- 6 followers
Problems related to your server or other classic, self-hosted edition issues.
- Question about Visitors Block
- Last reply by Marc Stridgen,
22,530 topics in this forum
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- 1 reply
- 331 views
Hello I am trying to access my website and am being given this error. I have not had any emails saying anything was going to be down and invision main website seems to be working fine. Does anyone know how to fix this error?
Last reply by Jim M, -
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- 1 reply
- 284 views
Hi team, I've the user id=442 with 2 payment cards, once is expired. And IPS tried to charge the renewal price first in the expired card with refused message and then charged in the second one. IPS should disable the expired cards to not generate unnecesary charge process. Probably this user will delete the expired card in the next hours because I sended a message for this, but I add your payment cards pic and account activity here. Can you take a look to solve in upcoming updates? Thanks a lot.
Last reply by Jim M, -
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Url encoded
by SDT-
- 3 replies
- 334 views
Dear Team, How User input is URL-encoded before it is embedded in a URL in our CMS?
Last reply by Jim M, -
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- 1 follower
- 1 reply
- 346 views
Yesterday my queue task got stuck and has stopped processing anything from the queue and when ran manually this error comes up: 1S111/1 Data too long for column 'content' at row 1 My access information is up to date, please someone look into and resolve the issue. Thank you!
Last reply by Jim M, -
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- 4 replies
- 487 views
CMS has a RISK Of LDAP injection how tosolve this issue
Last reply by Randy Calvert, -
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- 2 followers
- 7 replies
- 368 views
Hello, I notice this fatal error bug in Invision, is there anything we can do to prevent this? -Allan
Last reply by Nigel Moore, -
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- 2 followers
- 4 replies
- 442 views
I have created a simple FAQ database. The pages seem to be working fine. I tried creating a simple custom block using this database but get an error. Hopefully, you can see what happens in this video. https://www.awesomescreenshot.com/video/23484949?key=00b6f6394a1805ff941833fdcd3d0e20
Last reply by Randy Calvert, -
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- 1 follower
- 5 replies
- 560 views
Good evening, I recently updated my community to version 4.7.14 and now were getting constant "HTTP ERROR 500" error's. Issue #1 Whenever someone access's the site (www.rockstarsocialclub.net) they get the error but if you refresh after getting the error then the website loads. Issue #2 We can't get to our club's section (www.rockstarsocialclub.net/crews/) at all. Refreshing the website doesn't work. Any help would be appreciated. Thank you
Last reply by D-Rocks09, -
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- 2 followers
- 14 replies
- 409 views
If I edit an item in Menu Manager, it "greys" it out and won't publish it. Also, if I add a new item, I need to publish it before I can move it around. Hopefully, you can see both items in this video. https://www.awesomescreenshot.com/video/23484755?key=b9884d81460a76b2f30fdb18f185b61f
Last reply by Square Wheels, -
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- 1 follower
- 14 replies
- 454 views
When people share a piece of information to you with a long list of links👇, the user experience I believe is terrible. Looking forward to new improvements. (The short link API doesn't work, this is a known issue that has been fed back months ago)
Last reply by Jim M, -
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- 1 follower
- 4 replies
- 664 views
For reference: Android 14, November patch on Samsung (several different device models)
Last reply by Nathan Explosion, -
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- 3 followers
- 14 replies
- 499 views
I am 100% sure i did not change anything in the back end but today all my non-forum content is gone. this should be my news feed https://www.ballofspray.com/
Last reply by Jim M, -
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- 2 followers
- 10 replies
- 1.3k views
Hello, can someone tell me how I can enable "Recent Profile Visitors" by default? Whenever someone registers, the "Recent Profile Visitors" block is disabled by default. I searched through every setting, but wasn't able to fix this. I'd appreciate if anyone can help me. Thanks!
Last reply by Adriano Faria, -
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- 5 followers
- 33 replies
- 3.3k views
Hi, since the Update to 4.6.2 a few user have problems when using Firefox. They can't post Threads. There comes no error message or something else, they klick to submit and nothing happens. every day 2-3 user posts new, that this Problem starts. At this time the only solution is to reinstall Firefox. I guess, that it seems a firefox Problem and not an Invision Problem, but i hope there is a possibility to support my users in finding a solution. What I don't understand is why the problem just occurs at some point? It doesn't always happen either. Users can post on one day, but not on the next. Greetings from Germany
Last reply by Marc Stridgen, -
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- 1 follower
- 1 reply
- 246 views
this user is under the user group "Member", and we've give the permission to view and visit the download page for this user group, but we not sure why this user still cannot visit and view the page. user name: mj202312
Last reply by Marc Stridgen, -
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- 2 followers
- 1 reply
- 279 views
I noticed the issue when this topic showed up on the activity page: The embed above and the activity stream show a complete arrow in the title: However, when you're viewing the topic itself the arrow is shown split into 2 parts: It seems the site's font has ligatures enabled, but not everywhere.
Last reply by Marc Stridgen, -
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- 1 follower
- 2 replies
- 303 views
Hello, I have had two of my sites members receive duplicate charges on their subscriptions due to my dev site. @Terabyte has added this to the constraints before to prevent this: However its not working. Payments are being duplicated.
Last reply by Marc Stridgen, -
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- 4 followers
- 13 replies
- 875 views
So I have constants.php set the ACP session timeout to be over an hour and it's not honoring it. Was working fine before the .1 release so I have a feeling it may be related to that.
Last reply by PatrickRQ, -
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- 1 follower
- 19 replies
- 861 views
Currently unable to upload attachments This is site wide Gallery, Forums, Pages... Across both websites.... Related to yesterdays problems?
Last reply by My Sharona, -
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- 1 follower
- 3 replies
- 343 views
All look like this
Last reply by Marc Stridgen, -
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- 2 followers
- 5 replies
- 351 views
I have not updated forum since the removal of Market Place. Today, the twitter video link is not embedding the video and post. This goes for all of the posts I have already placed, which is numerous Anyone else having that problem? Thank you for any input.
Last reply by Marc Stridgen, -
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Hi there, As per the title, I'd like to redirect forums.[domain].com subdomain traffic to the current subdomain where I have my Invision forum, forum.[domain].com I have setup a CNAME, but it doesn't seem to be working (see here).
Last reply by Marc Stridgen, -
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- 1 reply
- 263 views
Hello I own a community cloud website and wondering how I get a CDN like stackpath, bunny or whatever - just trying to increase our lighthouse scores. I have got some really bad scores on mobile! Thought a CDN might help things a little!
Last reply by Jim M, -
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- 2 followers
- 3 replies
- 365 views
Questions about customizing receipts and withdrawals The forum （paymap.org）already supports user-defined currency for withdrawals and manual withdrawals. Today the "classifieds" application has been enabled（https://www.paymap.org/classifieds/）. Today I suddenly realized that I haven't found the "Withdrawal" option for members. Looking forward to it: 1. every ordinary user of the forum can "customize" QR code, email address, phone number and username. Instead of only platform managers can customize a payment method (of course, this is not the use of Paypal and other traditional fiat currency payment tools). 2. Every ordinary user of the forum can "c…
Last reply by Jim M, -
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- 1 reply
- 239 views
i requesed to keep my own domain how long does it take as its still not changed
Last reply by Jim M, -
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