Technical Problems
Run into an issue and need help from the Invision Community Team?
Please remember that all topics are public so never share any sensitive information such as passwords, email addresses, API keys, etc.
If you are a self-hosted license holder, please go to client area and enter your access information so our staff can login to your AdminCP to diagnose problems. If you are on the Invision Community platform, we do not need any extra information.
Have you taken a look at our help guides? 📚 These guides cover a lot of common configuration options as well as how to set up a lot of external services such as Zapier.
Subforums
Classic self-hosted technical help
- 30.5k posts
- 6 followers
Problems related to your server or other classic, self-hosted edition issues.
22,544 topics in this forum
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- 3 followers
- 5 replies
- 314 views
I have self hosted Invision Community v4.5.4.2. Now, I'm trying to upgrade to the latest version, got these messages in my dashboard: I realize that my server configuration is outdated but it meets requirements of currently installed version. So, when I tried to upgrade initially I got this message: Then I decided to clone my server with installed forum to be able to play around with php and db versions, but after I changed php version to 8.0 the forum completely stopped responding with 504 error, probably because of issues with back compatibility of php 7.1 and php 8.0. I downgraded version to php 7.4 and at least I was able to log in to admin area…
Last reply by Marc Stridgen, -
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- 1 follower
- 4 replies
- 253 views
The Image Feed on the Sidebar needs a page refresh to make the images display. Click on my site (below), and then look at the right block "Random Images". You will see the image files names appear without the image being displayed. Refresh the page and then the images will appear. This seemed to happen after the last patch. My Site Here
Last reply by GoGators, -
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- 2 followers
- 10 replies
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In one topic, I've embedded links to two other topics, and the embeds no longer show up, even though the original topics still exist and the links have not changed? Here's what I see instead of the embedded cards:
Last reply by Daniel F, -
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- 2 followers
- 1 reply
- 220 views
Hi, I am using a pages database to store member applications in my gaming clan. We log Epic and Steam IDs in a Text type field. Is there anyway of making this field searchable on the database frontend on the website? Right now if a steam 64ID is stored in the field there is no way of easily searching the database for that ID.
Last reply by Marc Stridgen, -
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- 2 followers
- 3 replies
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I noticed a bug where month names are not translated on front-end even though phrases are set to translate them. I even changed browser language and that did not change anything (though its not a solution by any means). My community has only one language and it's not English. I care not for any other languages. I need a solution to display it the language that is set by translation locale permanently.
Last reply by Marc Stridgen, -
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I noticed a bug on multiple browsers where phrases which are indeed translated do not show up on the front-end. All of that happens in pop-ups. This for example happens in Gallery when uploading new images.
Last reply by Marc Stridgen, -
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- 3 followers
- 17 replies
- 691 views
updated to 4.7.15 yesterday. Had issues installing from PC as i kept getting this : i then went to mobile and was able to complete the upgrade. Then i got this message showing : went then to the PHP8 Compatibility Scanner and it showed me this : so then like a good person i went to my Applications and tried to uninstall the mentioned Apps... but then i got this to show for it : over and over again . I cant correct the issues arising because the system wont let me uninstall the Apps. I know it says to either Disable or Uninstall and although those Apps ARE disabled they still seem to be causing an issue so i want t…
Last reply by Adriano Faria, -
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- 2 followers
- 15 replies
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I emailed a request for support to support@invisionpower.com on 1/28 & another on 1/31. I have not heard back on either. Is this not the process for creating a support ticket? Is there just a backlog?
Last reply by Marc Stridgen, -
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- 2 followers
- 6 replies
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I am trying to type in a location for an event and as soon as I do, I get this error. I'm not sure if this is tied to Google Maps, but I am able to embed a Google Maps, so that is set up correctly.
Last reply by Square Wheels, -
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I am currently in the process of developing custom profile field to store members' Facebook profile and Facebook group links information. While the implementation of these fields is straightforward, I am trying to enforce a restriction wherein only specific URL leading to Facebook is accepted by the field. I'm wondering if there's a way to automatically fix entries when a member only puts in a Facebook handle without the full URL. I want it to add the necessary parts to create a proper link. Whether it's a exact link like www.facebook.com/username or https://www.facebook.com/groups/groupname/ just the handle "username" or "groupname" I require it to transform into th…
Last reply by teraßyte, -
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- 2 followers
- 12 replies
- 520 views
Hello, a user of one of my forums contacted me because the board was probably no longer accessible. When I accessed the page, it initially appeared normal. After logging in, I only received an error message from the browser: The page cannot currently process the request; HTTP ERROR 500 I then tried to log into the ACP directly via ./forum/admin. The login is still displayed to me, but after entering the password I only get the message: I have to admit, I'm a bit at a loss now. Last week I updated all three of my forums to the latest version. The update itself worked without any problems as usual. And as far as I know, the problem with this one board only appea…
Last reply by teraßyte, -
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- 2 followers
- 10 replies
- 406 views
We migrated our website to a new server. But after the move, the Forum comes up with errors. https://carpanglersgroup.com/forum/ and when trying my CP login An error occurred (500 Error) We're sorry, but a temporary technical error has occurred which means we cannot display this site right now. Table 'carpangl_invisionboard.ibf_core_sys_conf_settings' doesn't exist You can try again by clicking the button below, or try again later.
Last reply by Marc Stridgen, -
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- 2 followers
- 7 replies
- 308 views
I am trying to view the content posted by a user. I go to his profile page and see that he has 9 posts. I click "See their activity" and see "Everything posted by Veryspeed" and zero content listed there. If I google the member's name on my site I can find some of the users's posts.
Last reply by Marc Stridgen, -
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- 2 followers
- 1 reply
- 239 views
Hi, after updating to the latest version of the Invision Forum, I see the following error appearing in the Admin CP. Do you have any suggestions on how to fix it? Error: Call to undefined method IPS\Lang::recordWord() (0) #0 /var/www/html/applications/cms/sources/Databases/Databases.php(879): IPS\cms\_Databases->recordWord(1) #1 /var/www/html/applications/cms/sources/Databases/Databases.php(271): IPS\cms\_Databases->preLoadWords() #2 /var/www/html/system/Patterns/ActiveRecord.php(148): IPS\cms\_Databases::constructFromData(Array) #3 /var/www/html/applications/cms/extensions/core/Queue/RebuildRecords.php(198): IPS\Patterns\_ActiveRecord::load('3') #4 /var/www…
Last reply by Marc Stridgen, -
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No idea if this is intentional or not...just reporting it. Steps to reproduce: Log into the ACP Navigate to Customization -> (Localization) Languages Click 'Translation Tools' Enable 'Quick Translating' and click 'Save' Click 'Quick Translating' again Result: Now, right-click the 'Translation Tools' and open in a new tab or window Result: Now, navigate to anywhere else in the ACP that produces a tabbed display...example: System -> (Settings) Login & Registration First tab looks fine...click the second and third tabs Result: Now, to the front-end... …
Last reply by Marc Stridgen, -
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- 2 followers
- 11 replies
- 414 views
Those third part hooks are causing several issues and when I click to uninstall the app it returns HTTP ERROR 500. I just can't uninstall the app and my forum went down. https://comunidade.estudocompleto.com.br/
Last reply by Marc Stridgen, -
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- 1 follower
- 4 replies
- 300 views
I'm getting the following repeated log entries, not sure what they mean?
Last reply by David N., -
- 1 follower
- 5 replies
- 299 views
Hi, On one of my site, we want it to be 100% private. I visited the site on my phone, not logged in, and there is a link for Unread at the bottom. When I click that, it goes to All Activity and shows recent member activity. The same happens on my desktop, using the All Activity link that still displays. How do I make the site 100% private? Thanks
Last reply by Square Wheels, -
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- 2 followers
- 6 replies
- 627 views
However we have the Commerce Option enabled for our community. I have updated the license key and refreshed etc, but no dice. Any suggestions?
Last reply by Jim M, -
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- 1 follower
- 16 replies
- 1.1k views
I have tasks running via Cron Job, as the software recommends - however, for some reason, task.php is not running properly and gives message "not at command line". I have had my server support look at it and they tell me that the cron job is running properly, however, the task.php is not running as expected. I have copied the exact command and copied it to my cron, running every minute - but I always get the same message "not at command line" I am running php version 8.2.0. Any ideas?
Last reply by Jim M, -
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- 2 followers
- 4 replies
- 277 views
Really simple this one but I can't find a solution I want to go into my backend of my site and just delete all validating members where people have applied to join the site How do I do this?
Last reply by Marc Stridgen, -
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- 1 follower
- 1 reply
- 1.3k views
May I know where can I update this sentences? because now is 2024 instead of 2023, I would like to update but I could find in AP
Last reply by dmaidon1, -
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- 2 followers
- 7 replies
- 414 views
For about a day or so, I haven't received notifications. When I click the bell in my menu bar I keep seeing "Enable push notifications?" even though my site is already listed as enabled to send notifications in Chrome settings. Clicking the "Enable push notifications" button does not help: the button says "Enabled", the message keeps coming back when I click the bell again. Edit I was able to enable the notifications, got notifications for a few hours, then this pops up again and I can see in my notification settings (mydomain.com/notifications/options/) that my notifications are no longer enabled.
Last reply by Marc Stridgen, -
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- 2 followers
- 12 replies
- 838 views
I'm using Google Search Console and need to verify domain ownership via DNS record. Can I do this myself, or does someone at InVision need to do it for me?
Last reply by Marc Stridgen, -
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Create a new Field for a custom database in the Pages application with these settings: Type: Number Min: 0 Max: 10 Save the field. Edit the newly saved field: The Min field will have the Any checkbox selected. The Max field will contain the number 1 instead of 10. The values themselves are correctly saved in the database, but no matter what you enter, the edit page will always display the wrong values: {"on":false,"min":0,"max":10}
Last reply by Marc Stridgen,