Help & Support
Run into an issue and need help from the Invision Community Team?
Please remember that all topics are public so never share any sensitive information such as passwords, email addresses, API keys, etc.
If you are a self-hosted license holder, please go to client area and enter your access information so our staff can login to your AdminCP to diagnose problems. If you are on the Invision Community platform, we do not need any extra information.
Have you taken a look at our help guides? 📚 These guides cover a lot of common configuration options as well as how to set up a lot of external services such as Zapier, Facebook and Twitter.
18,322 topics in this forum
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Hey there, I'm stuck upgrading to the latest version of IP.Board. I'm getting the following error during upgrade: Column 'word_key' cannot be null /var/www/html/system/Db/Db.php::659 Thanks for your help!
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Last reply by Marc Stridgen, -
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I noticed the Organization schema works IF the TLD is the forums. However, that's not the case for us. Instead, IC a directory off the the TLD (i.e. https://TLD/forums). In this instance, the schema ends up like this: @type Organization @id https://www.TLD/forums/#organization mainEntityOfPage https://www.TLD/forums/ name Name of Forums url https://www.TLD/forums/ Where it should be: @type Organizatio…
Last reply by bassangler, -
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I am setting up a new Invision board, I want to know what's the best format/size logo I should design that goes with the default theme for the Invision Community forum? I couldn't find that information in the guides. Thanks!
Last reply by Mark H, -
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Hi, If I insert a link to a public IPS4.6 Gallery Album into a Wordpress post, should the link show some kind of preview like a rich embed or card etc? Both latest IPS Gallery and WP are on the same website domain/host. All I see at the moment is the clickable URL that leads to the album but in plain text, like this: I'm not expecting anything grandiose, it's not a Pages block I'm trying to embed, but I thought it should at least show the IPS Gallery's open graph image or sharing icons something, which made me wonder if it's configured properly. The IPS Gallery does have favicons etc set up. Updated: I may have answered my own question! I've tr…
Last reply by The Old Man, -
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Hello! I upgraded the license and the latest version of the ipb, but apparently I encountered a problem! I do not see some avatars to several people after my forum, and I would like to delete all the avatars or make a recache or what this error is to solve it.
Last reply by Marc Stridgen, -
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Hi! I'd like to use the new Block Submission feature on the Word Filter, but we have quite a few words in there. Is there a way to apply the Block Submission feature to the whole Word Filter without having to edit each word by itself? Thanks!
Last reply by usmf, -
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Filter and sorting by functions on database listing templates are weird. Create a custom field Yes/No on the database and Allow filtering. Add a filters block to the page. Make your selection in the filter block and click Update Select in SORT BY menu another sorting The filter is still set, but is now no ignored See a video to understand the bug: screencast-invisioncommunity.com-2022.04.18-10_39_34.webm
Last reply by Marc Stridgen, -
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How can we edit this message, please? Preferably change colors, add images, formatting etc.
Last reply by Marc Stridgen, -
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I am inserting one column into a custom database, leaving all other columns to default. They are in the database, but they are not showing in my page with the database attached. I'm sure there are some columns I need to change. Thanks! Martin
Last reply by Marc Stridgen, -
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Hi, there any app that just let members to post their advert or item without set post title? I want to get something that I will set categories as differents places zone, then I just upload images and some custom fields information and done. The case I am try to get it done is post Real State item, by now I can see all these apps in the Marketplace demand title when post somethings, that isn't what we needed, I have 100 real state item need to posted, what title it needed? So I think post with title is a obstacle for what I am searching to done.
Last reply by Marc Stridgen, -
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Wondering why every profile loads first jittery and then loads again after 2 seconds (thinking circle) and shows badges. https://carnity.com/profile/16522-gaurav Second issue: Badges load on a mobile device is huge and runs out of the screen, anyway to squeeze them smaller and stack them neatly? Third issue: Awarded a new badge to a person for great content and it obscures the text completely.
Last reply by Marc Stridgen, -
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If a topic is mod queued because the member has content moderation enabled, or if a post within an existing topic is mod queued by the profanity filter, the member's post count is not incremented. However, if a new topic gets mod queued by the profanity filter, the member's post count is still incremented. When the topic is approved, their post count is incremented a second time, and any subsequent approvals also result in additional post count increases. To reproduce: Add a word to the word filters, and set it to require moderator approval Check your current post count ($n) Post a new topic containing the banned word, so it becomes mod queued …
Last reply by Marc Stridgen, -
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hello, like their is Easter i want to give discount on my Subscription with specific code like we give in product. why their is no option to give discount code in subscription how i give discount code to people who want to buy subscription in easter sale
Last reply by Marc Stridgen, -
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Hi, I am inconstantly getting the following error while attempting to request information from a database using. /api/cms/records/{database_id} <body> <div id='error'> <h1>An error occurred <span>(500 Error)</span></h1> <div id='content'> We're sorry, but a temporary technical error has occurred which means we cannot display this site right now. <br><br> You can try again by clicking the button below, or try again later. <br><br> <button onclick="window.location.rel…
Last reply by Marc Stridgen, -
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- 2 followers
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I came across a problem, I can't log in to my site as Admin(ACP). I changed the password in the database but didn't work. I get this error Sorry, you do not have permission for that! 2S119/1 Something went wrong. Please try again.
Last reply by Marc Stridgen, -
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I'm getting this right now... on my forum site An error occurred (500 Error) We're sorry, but a temporary technical error has occurred which means we cannot display this site right now. You can try again by clicking the button below, or try again later.
Last reply by teraßyte, -
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After this latest quick fix, menu items no long show up/work. So you can only get to the admin cp by direct url. Site: https://truenorth.gg/
Last reply by BenK, -
Looking to set the default behavior for all members and let them override it in their profile if desired. Seems like the default is "Take me to the beginning"
Last reply by Clover13, -
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I cannot see Database Filters block if a database is set to Show records like articles. When I change the database to show a record list, then the block appears. How to reproduce on a fresh install with default Articles database Add a Yes/No custom field to the database and enable Allow filtering Add Database Filters block to the page via Block Manager. Block is shown. Change the Database index to Show records like articles. Block disappears.
Last reply by opentype, -
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Hello we have added a custom style in the editor to use some special font. When a post is shown in the posts feed in the side-block that style is missing: the post look like: Is there a way to configure what styles should be preserved in that side-block or to be removed from the content in that block?
Last reply by opentype, -
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I have an SSL installed on my hosted server. It partially covered the site and I could still access my AdminCP. For the SSL to completely cover the site, the web host (Inmotion) did something called a "force SSL" for the SSL to cover the entire site. That made the SSL cover the entire site. However, I could no longer log into my AdminCP. I spent 3 hours with an Inmotion technician last night trying to fix the problem. Then we took the "force SSL" off so I could log into my AdminCP. Now I'm here. I began my search of the IPS Community and found this. "Using SSL (HTTPS)" I've been running my web site for 23 years but I am not a technician and I don't kno…
Last reply by Jim M, -
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The option: Can not turn off, is that a bug or by design now? Forum buld 4.6.12.1 Thanks in advance.
Last reply by abobader, -
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I have several renewals coming up very soon... Where can I see what the renewal email looks like that is sent to notify users of upcoming renewal? Is there a way to customize/edit/modify this email?
Last reply by Jim M, -
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Creating first blog posts all gave errors So far using IPB has been a series of errors, need help, or advice if this software package is not capable to support a sight as a blogging platform here are the error logs <?php exit; ?> Thu, 14 Apr 2022 03:50:24 +0000 Error: Class 'IPS\File' not found (0) #0 /hermes/walnacweb05/walnacweb05af/b1378/pow.hawkeyeaccessio/PernillaHealth/community/applications/core/modules/setup/install/license.php(32): IPS\Helpers\_Form->__construct('license', 'continue', Object(IPS\Http\Url)) …
Last reply by Stuart Silvester, -
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Hi there! I have a product with a manual payment (the only valid payment for this product), but on renewal it tries to bill automatically through stripe instead of just creating a bill with manual payment. This is from product->store settings "codice predator" is a manual payment while the second one is stripe (but it is disabled for this product). What can I do to avoid automatic billing through stripe (even when it's disabled for the given product)?
Last reply by Jim M, -
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