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Support Ticket Notifications 1.0.0


   (3 reviews)

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I personally really like the support ticket system in Commerce, however one thing that has always annoyed me is that users don't get notifications when a staff member replies to their ticket.

This application will notify the user (either by inline notification or email, depending on their settings (defaults to inline)) that their ticket has had a reply and will take them to it if clicked.



What's New in Version 1.0.0   See changelog


Support 4.4

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· Edited by Paul E.

   1 of 1 member found this review helpful 1 / 1 member

Works for replies on 4.4.9, yet note that it will not create a notification on ticket created/opened by a staff member. Missing that little bit to make it a full solution for us.

Edit: It turns out new tickets will create a notification, however only if you keep "send e-mail to user" checked when creating the ticket.

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