There will be times where it would be useful to be able to capture more information within a support ticket. For example you may need to know the age of the person submitting, or know the users skype contact details. Within commerce we have given you the ability to set up as many of these as you need.
You can set up new fields for tickets within the following area in your admin CP - Commerce>Support>Settings>Custom Fields.
When visiting this area, you will see a list of the currently created custom fields. You can create a new one by selecting the "Create New" button.
When selecting add new, you can select a name, a description, which departments it is allowed in, and whether or not it is a required field. You will see all of these within the screenshot below.
The above is a simple example of a text field. There are various different types of fields you can use within the custom fields section, including the following
- Checkbox Set
- Email Address
- FTP Details
- Select Box
- Telephone Number
- Text Area
- Username & Password
As you can see there is a comprehensive list of ways in which you can build up new fields. Each type will have different attributes you can use. For example, the FTP type will allow your users to input FTP details. With this type, you can optionally have the system validate that these are correct.